SUMMARY:

• Confidential is a certified Salesforce Developer with over 20 years of IT industry experience that includes more than 6 years hands - on admin and development experience in Salesforce platform. He also has 3 plus years of Oracle WebCenter Suite (WebCenter Content, WebCenter Portal) with Java, ADF experience. Confidential has strong analytical and design skills. He is adept at explaining highly complex data systems to a wide variety of audiences and a proven multitasker, independent developer and team player.
• Certified Salesforce Platform Developer I
• Strong experience in Salesforce Administration, Design and Development
• Strong experience in point and click methodology to administer and develop solutions on Salesforce platform.
• Exceptional proficiency in Apex Classes, Visualforce Migration Tool and other programs in Salesforce developer toolkit
• Effective knowledge of Oracle WebCenter Suite and RDBMS technologies
• Hands-on experience using Eclipse, JDeveloper, Force.com and other Integrated Development Environments
• Business Analyst experience, Conducting Workshops to facilitate Information gathering, Knowledge dissemination, Business/Technical planning and documentation.
• Superior oral and written communication skills
• Sound ability to integrate various business processes across different systems

TECHNICAL SKILLS:

CRM: Salesforce Platform, Sales Cloud, Service Cloud

Programming & Scripting Languages: APEX, Visualforce, SOQL, SOSL, Oracle ADF, Java (J2EE, JSP, Servlets, JSF), JavaScript, jQuery, HTML, CSS, Bootstrap, XML & SQL

Content Management: Oracle WebCenter Content (11g & 12c - ECM/UCM, Site Studio, Inbound Refinery)

Portal: Oracle WebCenter Portal (11g & 12c)

Search: Oracle Secure Enterprise Search (SES)

J2EE Application Servers: Oracle WebLogic Server (BEA WebLogic), Apache Tomcat

Web Servers: Oracle HTTP Server (OHS), Apache HTTP Server, Internet Information Server (IIS)

Database: Oracle, MySQL, MS SQL, MS Access

IDE: JDeveloper, Eclipse, Force.com IDE

Operating System: Windows & Linux

Office Applications: Microsoft Word, Excel, PowerPoint, MS Project and Visio

PROFESSIONAL EXPERIENCE:

Confidential,Green Bay,WI

Senior Developer & Practice Lead

Responsibilities:

• Designed and Developed Apps and Customizations for the Sales Department
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed a customer feedback and satisfaction process.
• Programmed business logic using combination of apex classes, constructors, interfaces, methods and DML, keeping the iterations within governor limits.
• Implemented email-to-case, web-to-case entry and manual case entry for entering customer's cases in cases tab.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
• Met with department managers to identify issues and areas of potential improvement
• Supported business needs with technical design documentation
• Designed and documented relevant system code and configurations
• Explained system integration topology and related transactions
• Met broader group responsibilities as needed

Technology Platform: Salesforce Platform, Visualforce, APEX, Sales Cloud, Service Cloud, Salesforce AppExchange, HTML, CSS & JavaScript

Confidential,Florence,NJ

WebCenter Developer / Delivery Manager

• Assisted with the development of Photo Gallery feature, conceived by the Confidential Corporate Communications department with the goal of improving employee engagement. The solution was developed using WebCenter Portal, Oracle ADF, Angular JS and Java technologies and allowed employees to submit and display photos in the Intranet Portal. The solution included rich photo editing capabilities (resize, crop etc.) and workflow capabilities for review and approval of submitted images.
• Developed News Publishing feature using WebCenter Site Studio to provide an easy to use interface for corporate news section of the intranet portal. Feature included content submission, review and approval workflow and homepage display capabilities for real-time and scheduled publishing of corporate news.
• Assisted with the performance testing, tuning and deployment WebCenter Portal task-flows, Content Presenter display templates and custom ADF applications in WebCenter Portal and Content infrastructure.
• Integration with Salesforce infrastructure. Analysis and Development of Salesforce platform.
• Used point and click tools for development and administration of Salesforce platform.
• Wrote Apex classes, triggers to implement business process automation.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Also, implemented Email-to=Case, Web-to-Case and manual case entry for capturing customer cases.

Technology Platform: WebCenter Portal 11.1.1.9, WebCenter Content 11.1.1.9, Oracle ADF, JDeveloper, Inbound Refinery, iDocScript, JavaScript, Angular JS, jQuery, Java, Salesforce.com, Apex, Visualforce, force.com IDE and Web services, RedHat Linux & Windows.

Confidential,Clearwater,FL

WebCenter Content Developer/Project Manager

• Involved in the complete life cycle of the project, from planning, design and staging to pushing the codes to production.
• Administer the overall configuration, user management, customization, design and layout, data management; App Exchange and functionality of Sales force CRM.
• Conducted feasibility, Scoping, Requirement Gathering, gap analysis and provided recommendations to implement Sales cloud.
• Administered complex sales and marketing apps on Salesforce.com platform for 1000+ users with different time zone.
• Worked with teams and business partners to identify practical solutions through existing and/or new business systems technology, responsible for the administration and ongoing support of the application in cooperation with the business and areas of IT.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Resolved technical and functional issues with the technical administrator.
• Created detailed data mapping document for integrating Salesforce with Oracle Webcenter Content.
• Created workflow rules for email alerts, field updates, and other tasks.
• Created Custom objects, validation rules, Page layouts, Custom tabs, Components, as suited to the needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used field level security along with page layouts to manage access to certain fields.
• Used the sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Deployed email-to-case, web-to-case, and web-to-lead functionality.
• Defined technical architecture and detailed technical solution design document for the user requirements.

Technology Platform: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, ETL Informatica, Sharing Rules, Visual force Pages, Workflows, Email Updates, Web Services API.

Confidential,Chicago,IL

Salesforce/WebCenter Developer

• Lead the offshore delivery team consisting of WebCenter Portal, Content and Salesforce implementation and development.
• Redesigned NMI Intranet Portal using Oracle WebCenter 11.1.1.8 - Separated Static and Collaborative portions of the Portal to serve static content using Oracle WebCenter Sites and collaboration content using Oracle WebCenter Portal. Integrated Portal with Oracle WebCenter Content to serve Policy Procedure Documents.
• Evaluated Salesforce for their business requirements. Conducted Business and technical Analysis, examined process automation features that can help the customer.
• Implemented Salesforce CRM for their Sales/ Customer engagement department.
• Implemented and administered the Service Cloud for their Information Technology department.

Technology Platform: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Oracle WebCenter Suite 11.1.1.8 (Portal &, Content), Oracle Secure Enterprise Search 11.2.2, RedHat Linux 6, Windows 2008 R2

Confidential

Salesforce Developer

• Involved in business and technical grooming sessions and provided solutions for various stories.
• Implemented salesforce best practices while writing Apex Triggers, Apex Controller classes, Utility classes with consideration of Governor Limits.
• Written apex triggers on Standard and Custom objects to perform various customizations based on the stories provided by different business groups.
• Developed apex custom, extension controller classes to searching adding records into other objects using DML methods.
• Written apex batch classes to process large data updates, queried large datasets and exported to excel.
• Developed apex SOAP and REST web service classes for external customers to consume salesforce data.
• Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 75% of code coverage.
• Implemented Web-to-Lead and custom Lead conversion using custom Visualforce and Apex Extension controller class.
• Performed admin tasks for customizing Users, Roles, Profiles, Permission Sets, Network filtering, Single Sign-On, Sharing Rules.
• • Worked on customizing salesforce OOTB features - Creating Page Layouts, Search Layouts, Record Types, Page layout assignment based on Record Type, Custom links.
• • Implemented custom business logic using salesforce declaratives - Validation rules, Formula Fields, Process builder, Workflow rules and Approval Process.
• • Created Custom Report Types, Report, Dashboard folders and enabled folder permissions to various roles in the organization.

Technology Platform: Salesforce.com, Apex, Visualforce, Sandbox and production orgs, Force.com IDE, Web Services API, Javascript, jQuery, HTML, CSS, Windows 2008 R2

Confidential

Senior Technology Consultant

• Developed Solutions based on Salesforce platform. The solution involved Service Cloud and Sales cloud customizations.
• Developed solution demo and Proof of Concept (POC) to showcase capabilities of Salesforce.com.
• Lead the design and development of a Salesforce Force.com based School Management System - a solution targeted for medium and large Educational Institutions.
• Designed and developed a public website for TCM City - a healthcare organization
• Handled Pre - Sales, Technical Evaluation, Requirements Gathering, Technical design and development of educational software.
• Provided creative inputs and lead content development for e-learning solutions.

Technology Platform: Salesforce CRM, Sales Cloud, Service Cloud, Apex, Visualforce, Force.com IDE, Data loader, Java, HTML, JavaScript, MySQL Database, Windows.

Confidential

Solution Architect

• The Confidential is a multinational information technology company headquartered in Palo Alto, California.
• It developed and provided a wide variety of hardware components as well as software and related services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.
• I held various roles from Solution Architect to Project Implement Manager in a relationship that spanned over a period of 14 years.
• Technical work included Microsoft Windows Server, Microsoft SQL Server, HP-UX, HP-Radia, Oracle database server and web-based solution provisioning. Executed projects for Confidential, Confidential, Singapore Government Ministries, GE Medical and Confidential .

Program & Operations Manager

• Drive Cost savings initiatives across different Business Units for SEA.
• Monitor and review the progress of the programs to ensure they meet the set targets for FY08.
• Program management, tracking and ensure success of the various programs under my charge.

Deal Implementation Manager

• Provide solution and delivery review for Pre-sales team as part of deal pursuit activity
• Oversee implementation projects to identify gaps, issues and put measures to resolve them
• Build capacity - capability plans for the delivery team and review on an ongoing basis focusing on ITAM (IT Asset Management) toolsets (including Microsoft SMS, Altiris, HP Openview Radia) EUWM (End User Workspace Management).

Solution Architect

• Design Outsourcing Solution for new deals under pursuit.
• The key solutions that were part of the deal pursuit activity were as shown below:
• Helpdesk, Desktop management and Server Monitoring, Management and Facility Management services
• Co-ordinate and lead Subject Matter Experts from different Platform teams involved in the deal pursuit
• Execute project management for Singapore Government customer for a Data-center migration project.
• Contribute in creating solutions and costing for new deal pursuit.

Technical Consultant

• Lead a team of engineers. The team's responsibilities include Design Plan and implement projects on Enterprise Desktop Management Solution implementation for new customers based on tools Microsoft SMS, Altiris, HP Openview Radia.
• Design solutions based on Microsoft SMS (ver. 1.2, 2.0 & 2003), Altiris & HP OV Configuration Manager (Radia) for Enterprise Desktop management for Customers Provide technical consultations on Software distribution solutions for new deals under pursuit.
• Evaluate and advice customers on technical solutions Train customer/onsite engineers on a continual basis to equip them with the latest solutions and tools available Manage a team of engineers to provide Enterprise Desktop Management Solution (Microsoft SMS, Altiris & HP OV Configuration Manager (Radia),) for Government Ministries (17 agencies).
• Plan and implement Microsoft SMS based Desktop Management solution for trade customers like GE Medical, SGX.
• Create packages for software distribution.

Confidential

Alexandra Hospital

Project Leader

• Perform User Account Management, Maintain and improve server infrastructure availability
• Execute, plan and implement backup and recovery strategy
• Manage system administration activities
• Ensure server infrastructure complies with standards and policies
• Troubleshoot areas of problem degradation
• Manage external vendors, initiate and coordinate all maintenance activities
• Assist, coordinate and manage the entire troubleshooting effort Package and rollout software using SMS
• Generate hardware/software inventory reports using SMS Hardware Platform - HP NetServer LH III, HP Netserver E-50, Xylan Omni Switch, Cisco routers.
• Server Software: NT Server 4.0, Microsoft SMS server 1.2, MS SNA Server, Cheyenne Arcserve version 6.5 for Windows
• Windows 95, Windows 98, MSOffice 97, Lotus notes mail, Attachmate Extra and AH in-house applications

Confidential

Project Leader

• User Account management and exchange mail box creation for users, disk space allocation.
• Troubleshooting Network and Desktop related issues Troubleshooting customized applications related problems
• Rollout of Microsoft SMS and subsequent inventory collection and report generation.
• Monitor and generate report on the performance of NT Servers.

Confidential

Project Engineer

• Migrated Novell Servers to NT Domain environment.
• Migrated all DOS based client to Win95 PC COE environment.
• Customized all in-house applications to be ported over to Windows environment.
• Planned and Deployed SMS in the environment.

Confidential

Senior Technical Consultant

• Planning installations, administration and maintenance of Windows NT and Novell Netware based LANS.
• Installation and customization of Windows NT Servers and providing connectivity with Novell Netware and SCO Unix Installation and customization of desktop Operating systems like Windows 95, Windows for Workgroups 3.11 and MSDOS based workstations.
• Conduct Microsoft Authorized Training Courses to Engineers

Confidential

Customer Support Executive

• Execution of Projects on Windows NT 3.51, Netware 4.x, Netware 3.x.
• Provide technical support for administration and maintenance of Netware and Windows NT based networks.
• Conduct training for fresh engineers

Confidential

Technical Consultant

• Training engineers on PC hardware and DOS/Windows Operating Systems
• Training Engineers on installation and maintenance of networks. (Novell Netware ver. 2.2,3.x).
• Training engineers on chip-level troubleshooting of computer motherboards and teaching them the architecture of a Personal Computing system.
• Development of hardware and software diagnostic tools. Developing device drivers for DOS based PC's using C and Assembly language.