PROFESSIONAL SUMMARY:

• 5+ years of experience working as a Windows/IIS engineer with installation, Configuring, Deploying, Trouble shooting, Administration and Maintenance of IIS 6.0/7.0/7.5/8.0.
• Experienced with deployments, maintenance and troubleshooting applications on Microsoft Azure Cloud infrastructure.
• Experienced in managing O365 portals to manage Drive space as well as MS Office components.
• Experienced in configuring and managing configuration management with SCCM.
• Experienced in managing incident management using SCSM.
• Created Microsoft Windows Installer packages using Wise Package Studio and Admin Studio. Advertised and managed packages and collections in SCCM environment.
• Experience on installing and configuring SSL certificates in web servers and enabled secured (https) transactions.
• Experience in analyzing the IIS logs to collect information about server events, server performance, and user activity.
• Experience working on CDN technologies for highly available customer facing web applications.
• Experienced in configuring NLB, managing Hardware Load Balancing like F5 - BigIP.
• Created user accounts, modified and deleted according to the environment using user administration in Active Directory.
• Working experience in setting up cluster environment for load balancing and high availability of Windows servers.
• Well-versed with installation, configuration & administration of Microsoft Windows 2008R2/2012 Servers.
• Experience in Database Security includes creating Logins and Roles for users to access the database. Managed security logins and worked with Windows authentication, SQL server authentication and mixed modes.
• Good experience with Hyper-V and System Center Virtual Machine Manager (SCVMM) tool for managing Virtual server infrastructure.
• Experienced in using different debugging tools like procession, HRPlus, WFtech, DebugDiag, WinDBG and etc.
• Good working experience on PowerShell scripting and MS Web Deploy for creating Websites.
• Good working experience with PowerShell 3.0 on windows server 2012/2008 r2 environments.
• Installing windows roles, features and deploying applications using Octopus deployment and PowerShell scripting.
• Good working knowledge on change and Incident management
• Providing 24x7 on-call supports.
• Experienced in managing CRM products like Tracker to manage client relationship management system.
• Ability to work in a fast paced environment, Good team player. Helped the database and application developers on technical issues.
• Experienced in communicating with customers in order to accommodate customer escalations and provide quick fixes to bring the applications back to business and find the root cause of the issue and apply the permanent fix in order to avoid future escalations for the same issue.
• Experienced in making documentation for issues we worked on and provide knowledge transfer to other team members to share the work load when we get multiple priority 0 issues at the same time.

.Net Framework: C#. Net, VB.Net, ASP. Net, ADO.Net

Web Servers: IIS 8.0/7.5/7.0/6.0

Scripting Languages: Batch and PowerShell, SQL Scripting Database

SQL Server Tools: SQL Server 2012/2005/2008 , SSMS and SQL Profiler.

Development Tools: Visual Studio, MS FrontPage, Visual Studio InterDev, Octopus.

Operating Systems: MS Windows 2012/2008R2/2003, MS DOS.

Protocols: TCP/IP, DNS, FTP, SMTP and HTTP

System Center Tools: SCVMM, SCOM, SCSM, SCCM and etc.

Ticketing/Deployment Tools: BMC Remedy, Jira, SocTicketing, Octopus, MSBuild and Etc.

Build Servers: TFS 2012/2010

Debugging Tools: Netmon, Process Mon, Fiddler, HTTP Watch, Firebug, AuthDiag, SSL Diag and Etc.

PROFESSIONAL EXPERIENCE:

Confidential, NC

Application Support Engineer

• Good communication skills and experience with client support
• Creating and configuring IIS sites
• Deploying and configuring IIS applications.
• Performing Post Build Check for Application pool groups and deployed Application configuration check on Win2008 R2 IIS Servers.
• Strong understanding of IIS configuration (application pools, .Net runtime, logging, authorization/authentication)
• Build Check IIS Application pools and their identity running as "Applicationpoolindentity". And manually creating App pool Groups and accounts and Application pools and configuring as per App teams requirement for testing.
• Implemented and maintained hosted web applications utilizing 3-tier application model, with Big IP F5 load-balanced Microsoft IIS and Life Ray Nodes and Web Logic and Apache Web servers.
• Deployed, configured and troubleshooting runtime errors related to .Net applications on 7.0/7.5 Web Servers and Windows Server 2008/2008 R2 in Dev, QA & Pre-prod environments.
• Working in building new environments by creating VMs, deploying windows operating system then installing platform pre-requirements, deploying applications and configuring security.
• Configured IIS 6.0 as an application server and troubleshooter the run time errors.
• Experienced in configuring and managing configuration management with SCCM.
• Experience with profiling and tuning IIS applications
• Installed Equifax certificates for .NET applications in IIS and configured security ports.
• Involved in maintaining and updating Active directory for authentication.
• Configured clusters in IIS for high availability
• Installation and configuration of Web Server (IIS) and Clinical Trials deployment - Application Packages.
• Working on configuring load balancers like NLB, ARR, F5-BigIP for multi node environments.
• Created Managed Servers in a Cluster with round-robin algorithm and NLB clustering for Load balancing.
• Checking connections from IIS web servers and SQL servers and troubleshooting.
• Experience in Database Security includes creating Logins and Roles for users to access the database. Managed security logins and worked with Windows authentication, SQL server authentication and mixed modes.
• Understanding of basics of web data services.
• Production support including application deployments, upgrades, and 24x7 application support.
• Well experienced in installing and configuration of CA SiteMinder Policy Servers and Policy Stores to utilize CA Directory and LDAP as the user and Policy repository on Windows.
• Actively participated in virtual change's, for SiteMinder production environment.
• Coordinated with testing team to end-to-end regression tests on SiteMinder Protected sites.

Environment: CA Siteminder Policy Server R12.x/R1252, Netegrity SiteMinde, IIS 8.0, IIS 7.5, IIS 6.0, .Net 4.0, Windows Server 2008 R2/2012, SQL Server 2008/2012

Confidential, CA

IIS Engineer

• Installing and configuring .NET applications on IIS 8.0/7.5/6.0 Web servers on Windows 2012/2008 R2 servers
• Migrating applications from IIS 6.0 to 7.5 as well as II6.0 to IIS 8.0
• Deploying and managing applications in Datacenter, Virtual environment and s platform as well.
• Working on providing security by configuring SSL certificates as well as authentication techniques.
• Setting up Connection Strings and connecting SQL Server Databases from locally Installed SQL Server Management Studio(SSMS) for Developers.
• Working on creating CSR (Certificate sign in request) and communicate with CA (Certificate authority) to get new certificates and configure them on web servers to provide security to internet facing web applications.
• Working in building new environments by creating VMs, deploying windows operating system then installing platform pre-requirements, deploying applications and configuring security.
• Working on configuring load balancers like NLB, ARR, F5-BigIP for multi node environments.
• Working on Azure for highly available customer facing B2B and B2C applications.
• Deployed applications on multiple web servers and maintained Load balancing, high availability and Fail over functionality.
• Deployed and managed applications in Datacenter, Virtual environment and Azure platform as well.
• Implemented automated deployment using Octopus 2.0
• Working on change management process for application deployments, platform level developments and monthly security patching as well.
• Good working experience with PowerShell 3.0 for installing windows features and roles and for automating monthly security patching.

Environment: IIS 8.0, IIS 7.5, IIS 6.0, .Net 4.0, Windows Server 2008 R2/2012, Microsoft Azure.

Confidential

Application Support Engineer

• Experience with installing, Configuring Windows 2003/2008R2.
• Created user accounts, modified and deleted according to the environment using user Administration
• Worked on Monthly security updates.
• Good working experience in taking backup and restoring data using various technics
• Monitored and managed swap space.
• Installed and configured .NET applications on IIS 6.0 web server and 2003 server.
• Configured multiple ASP.NET websites in IIS 6.0 using Virtual IPs.
• Configured Authentication methods in IIS 6.0 to control access to the applications.
• Maintained scripts to ensure a secure IIS administration.
• Installed Equifax certificates in IIS and configured security ports.
• Involved in maintaining and updating Active directory, GPOs, Global Groups and Resultant Set of Policy for authentication.
• Maintained and updated Active directories for authentication.
• Created Managed Servers in a Cluster with round-robin algorithm and NLB clustering for Load balancing.
• Configured Multiple IP addresses for forward and dynamic routing
• Configured IIS 6.0 as an application server and troubleshooter the run time errors.
• Installed Equifax certificates for .NET applications in IIS and configured security ports.
• Involved in maintaining and updating Active directory for authentication.
• Configured clusters in IIS for high availability
• Checking connections from IIS web servers and SQL servers and troubleshooting.
• Good working knowledge SQL performance tuning.
• Experienced in F5/BigIp for Clustering for IIS web servers.
• Provided support for teams in activities such as Load testing, troubleshooting, and performance tuning.
• Worked on Windows Cluster Services and SQL Cluster Services.
• Experience in writing Maintenance Plans for Full, Differential and Transactional Log Backups.
• Worked closely with Database Administrator team and was involved in planning, developing database structures, maintaining security, running backups and recovery of SQL Server databases.
• Experience in Database Security includes creating Logins and Roles for users to access the database. Managed security logins, worked with Windows authentication, SQL server authentication, and mixed modes.
• Experience in writing Maintenance Plans for Full, Differential and Transactional Log Backups.
• Experience in query optimization & performance tuning using SQL Profiler, Performance Monitor, Execution Plan and DBCC Commands.

Environment: IIS 6.0, SQL Server 2008/2005, .NET 3.0, Windows Server 2008, Win2K.