Operations EngineerÂ Resume Atlanta, GA - Hire IT People

SUMMARY:

Junior Full Stack Net Developer with a diverse technical background and several years of experience working in agile, scrum and waterfall development environments.
Experienced in supporting, configuring, customizing and troubleshooting distributed applications on both Windows and Linux servers for financial processing systems.
Supportive and enthusiastic team player dedicated to becoming a developer, stream lining processes, addressing business needs and resolving complex application related issues.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Operations Engineer

Troubleshooting and customizing HTML files for clients’ web applications.
Providing coverage and follow up for all client issues, tickets, deployments and service requests on both UNIX/Linux and Windows based servers.
Creating and managing batch and Perl scripts to streamline production efforts across Windows and Linux servers.
Initiating, managing, migrating and troubleshooting all client approved deployments including patch migrations and hotfixes in both the Production and Non - Production environments for ERP systems.
Creating, managing and monitoring nightly batch processing cycles for multiple government entities to ensure that all financial reports are generated according to the predetermined Service Level Agreement for each client.
Troubleshooting application issues and problems with the required sense of urgency in order to identify the root cause, document corrective actions, and escalate as needed while working the architecture team to determine future preventive actions.
Writing and implementing SOPS for new clients before and after the client’s applications go live to ensure the best possible support can be provided going forward.

Confidential, Troy, AL

Application Support Analyst

Provided coverage and follow up for all client issues, tickets, deployments and service requests in a 24/7 application support production environment.
Managed multiple IT functions and projects aimed at enhancing the company's financial and maintenance activities.
Troubleshoot application issues and problems with the required sense of urgency in order to identify the root cause, document corrective actions, and escalated as needed while recommending future preventive actions.
Wrote and implemented SOPs, initiated automated processes and assisted in development while maintaining system files and monitoring systems configuration to ensure data integrity.
Streamlined and improved the company's financial closing process by automating quarterly, monthly and daily reporting.
Developed and maintained scripts for daily report generation.
Promoted project understanding and mastery of new policies, procedures, web applications and systems by leading comprehensive employee and manager trainings.

Confidential, Montgomery, AL

IT Support Specialist

Configured and maintained LAN\WAN network, active directory, phone connectivity, distributed drives, shared drives and printers for military personnel.
Lead software implementation and upgrades to fit business needs.
Worked with vendors and internal support contacts to resolve complex technical problems.
Troubleshot networks, systems and applications to identify malfunctions and other operational difficulties.
Provided high-quality written system documentation as well as other written communications as required.

Confidential, Montgomery, AL

Web Application Support Specialist

Involved with multiple levels of IT support including assisting new users with connecting to web services and troubleshooting existing customer integration.
Liaised between the customer community (internal and external customers) for development and client support.
Independently and collaboratively troubleshot and resolved application, infrastructure and performance issues.