OBJECTIVE:

• Senior IT Professional with over 15 years of experience in Infrastructure Operations and Release Management (CI/CD). Interested in pursuing a DevOps/Release Manager position where I can utilize my technical and leadership skills..

TECHNICAL SKILLS:

• Experience with LAN/WAN
• TCP/IP
• SNMP
• Active Directory
• Novell Admin Tools
• NDS
• DNS
• DHCP
• VPN
• SMTP
• FTP as well as supporting
• MS Office
• Lotus Notes
• SCCM
• SCOM
• InstallShield
• Wise
• Ghost
• VMWare
• ClickOnce
• BizTalk
• ForeFront IdAM
• SQL Server
• Fortify
• TFS/VSTS
• JFrog
• Git
• SharePoint
• Salesforce
• Flosum
• Azure
• Google Cloud

WORK EXPERIENCE:

PwC IT DevOps Lead

Confidential, Tampa, Florida

• Lead various development teams across the global network of firms.
• Design and implement environments needed to support development/QA/UAT/Production pipelines.
• Manage releases, define code branch/merge strategy and lead automation/continuous integration efforts ensuring consistency and stability across environments.
• Current responsibilities are commensurate with work performed by infrastructure architects and Operations Managers.
• Manage over sixty Salesforce Organizations.
• Establish and document SOPs and Release notes.
• Define Sprints scope and coordinate release activities (communication, change management, etc).
• Additional responsibilities include vendor management, release management, and managing all aspects of SDLC.

Systems Engineer/Software Implementation Engineer

Confidential, Tampa, Florida

• Technical Lead for the PwC IT Sustained Engineering Team.
• Implementation of customized software and solutions globally.
• Lead software upgrade efforts in various hosting centers across the network.
• Develop implementation plans and document global guidance for infrastructure design and implementation approach.
• Involved in capacity planning and review infrastructure design diagrams across the various member firms.
• Provide guidance on best practices as well as support for over 150 territories implementing similar solutions worldwide.
• Provide 4th level support for the firm's international subsidiaries and triage complex issues escalated from production.
• Work closely with development and other teams to resolve difficult application and infrastructure problems
• Training and knowledge transfer to other members of the team as well as help desk training for various territories.
• Provide server side support for SQL, IIS, application servers and other middle tier and backend processes.
• Collaborate with different teams to ensure business expectations are met.
• Responsible for writing financial documentation containing infrastructure costs and development efforts estimates.
• Working knowledge with project management.
• Extensive knowledge of configuration and change management processes.

Configuration Manager/BizTalk Administrator

Confidential, Orlando, Florida

• Creation of windows installer packages (MSIs) for silent installs on a security restricted MS Windows environment utilizing Wise Package Studio 7.0 and InstallShield 2009.
• Built MSI packages for server installation of Web services, these included automating the creation of application pools and virtual directories in IIS 6.0.
• Created ClickOnce installation packages using Visual Studio Team Suite 2005/2008 for single point distribution utilizing MS Build.
• Designated as the point of contact for support/knowledge sharing amongst members of other teams to assist with application packaging and deployment efforts.
• Managed configuration changes between environments from development through test, QA and production, for the various end - points of the application suite.
• These involved BizTalk Soap endpoints, SQL adapters, Hosts and web service endpoints.
• Coordinated all changes and implementation efforts with the change management committee to migrate the applications and the necessary components through the lifecycle.
• Responsible for the deployment of all BizTalk components utilized by the application as well as the creation of BizTalk Ports, SOAP adapters, etc on a clustered environment with BizTalk 2006R2 with SQL backend.
• Served as a liaison between the Test Team, Technical Services, project managers and members of the development team to ensure proper communication between the various groups as well as resolution of production issues and defects.

Application Packager/MSI Developer

Confidential, Chesterbrook, Pennsylvania

• Creation of zero-touch installer packages (MSIs) for restricted environment using InstallShield Professional 11.5.
• Developed templates for packaging standards for the team which included the creation of a packaging template containing a standardized set of custom actions and properties.
• Developed QA and UAT standards as well as standardization of documentation procedure.
• Usage of Conflict Manager for resolution of file and registry conflicts to resolve ICE and ACE errors.
• Created installation scripts for distribution via SMS and Active Directory.

MSI Developer/Desktop Engineer

Confidential, Orlando, Florida

• Responsible for complete NDS tree work utilizing ConsoleOne for converting application objects(AOT's) into MSI.
• Developed customized MSI packages utilizing Wise Package Studio.
• Configured and maintained software conflict analysis SQL database.
• Troubleshooting of software and OS compatibility issues on Windows XP and Windows 2000 platforms.
• Responsible for developing packages to work properly on a Windows XP locked down environment with GPO restrictions. Scripted packages for enterprise wide distribution.
• Extensive knowledge of windows registry as well as the creation of custom actions to tailor scripted installs.
• Responsible for repackaging, testing, validating and distributing application packages via SMS2003.