SUMMARY:

• Total 8 years of experience in software industry with strong experience as a Salesforce Developer on the Force.com platform.
• About 5 years of experience on salesforce development that includes Apex classes, Apex Triggers, Visualforce pages, Apex controllers on force.com platform.
• Solid experience in CRM concepts, Salesforce Sales and Service Clouds.
• Salesforce Certified Developer Dev. 401, 201 and 501 level experiences.
• Experience in building REST based integrations in salesforce.
• Proficient in execution of Apex Batch Jobs and Data loader, Informatica Jobs on servers.
• Professional experience on creating Apex Triggers on objects, writing Apex classes, Apex controllers, Test Classes, SOAP API, REST API and Bulk API.
• Expertise in SFDC administrative tools like Managing users, Data Management, Domain Management, generating Reports, Dashboards, Communication Templates, Tasks and Events.
• Proficient in creating custom objects, Role page layouts, Workflow Rules and Approvals, Validation Rules, Custom Reports and data extractions to various formats.
• Worked on Salesforce customization, Security Controls, creating profiles, roles, users, record types, page layouts and email templates etc.
• Worked on Data Migration tools like Apex Data Loader, Workbench to import and export the data from cloud.
• Familiar with SFDC MVC architecture, Salesforce.com Sales cloud, Service cloud and Analytics Cloud.
• Worked on Salesforce.com Production, Test and Dev environments during Prod releases.
• Worked on SOQL and SOSL and performed various DML operations on salesforce records.
• Experience in using change sets for components deployment and releases.
• Worked on Apex Security Scan and rectified problems listed in Checkmarx.
• Experience in installing AppExchange applications in Salesforce.
• Experience in developing user stories under agile methodology.
• Experience on ETL tools like Informatica in executing task flows and mapping configurations.
• Worked on integrating data from Field Glass and Bullhorn to salesforce platform.
• Worked on testing integrating services from SIEBEL CRM to Salesforce and vice - versa.
• Experience on Salesforce user License Management, clean up processes and reusing of licenses.
• Led the Offshore Development team for continuous work progress in SFDC Development and Bi-weekly production releases.
• Familiar with Ticket system, Acknowledging, Resolving, and Closing of salesforce tickets in timely manner on priority basis.
• Experience in Service Now and Help Desk tools for addressing tickets/IMRs in production orgs.
• Good problem solving skills and handling Production issues.
• Adept in data procuring and preparing of functional documents and Knowledge Articles.
• Proficiency in object oriented concepts and object oriented programming languages.
• Dreamforce follower and have flair to keep track of Next Gen projects and applications.
• Excellent Communication and inter-personal skills, accustomed to work in both large and small team environment.

TECHNICAL SKILLS:

Force.com: Salesforce CRM, Salesforce, Apex triggers, Apex classes, Apex Custom Controllers, web services, Visual force Pages, Force.com IDE, SOQL, SOSL, Analytical Snapshots, Workflows and Approvals, Dashboard and Reports creations.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Workbench, Excel Connector etc.

AppExchange Apps: DupeBlocker, Salesforce for Outlook, Chatter Desktop, Field Trip, Walkme, Marketo, SAVO, BIRST, Map Anything etc.

Languages: Apex, C, C++, JAVA

Web: HTML, XML.

Operating Systems: Windows, Ubuntu.

PROFESSIONAL EXPERIENCE:

Charlotte, NC

Role: Sr. Salesforce Developer

Responsibilities: 

• Developed REST based integration with Live Engage application.
• Developed REST based integration with Advanced Analytics Platform, a Hadoop based backend system
• Developed Call Center Application to view the analytics data on the salesforce console screen to have agent complete information of customers.
• Worked on fixes and breaks in SOAP integrations.
• Development of Apex classes, Visualforce pages, controllers, test classes etc. for different projects.
• Strong experience in apex and visualforce developments.
• Worked on Service Now tool to create Change Request for code deployment to UAT and PROD.
• Coordination with Business Analysts to gather business requirements.
• Handling on production issues when needed, Root Cause Analysis and Break/fix developments.
• Assistance to business users whenever they face any issues with salesforce functionality.
• Providing solutions to business to leverage salesforce inbuilt functionality.
• Worked on configuration of SLA parameters for salesforce cases.
• Good knowledge on salesforce SOQL and SOSL queries.
• Experience on salesforce sales cloud.
• Experience on using data loader to load and extract data from salesforce.
• Knowledge of data loader jobs and Informatica jobs.
• Experience in coordination with offshore team for salesforce dev and support activities, production releases and tickets.
• Experience working with salesforce MCS support for critical cases.
• Good Knowledge of salesforce administrative features like objects, profiles, users, reports, page layouts, sharing rules, queues, workflows, assignment rules.
• Experience on OLAP and OLTP processes.
• Presentations on code reviews, code optimizations to meet the salesforce standards and salesforce code coverage.
• Creation of test scenarios to test the developed functionality.
• Knowledge of DNC concepts.
• Experience of addressing salesforce or service now tickets and resolving them with in SLA time limits.
• Deployments of code using change sets to UAT and production.
• Communication with different business teams and development teams for SFDC developments and releases activities.

Environment: Salesforce.com platform, Service Now, Service Cloud, Change Management, Dupe blocker, Data Loader jobs, Informatica jobs, workbench, Apex jobs, Java Scripting, Developer Console, Eclipse.

Phoenix, AZ.

Role: Salesforce Developer & Support

Responsibilities: 

• Developing Apex classes, controllers, triggers, test classes and batch jobs to meet the business requirements.
• Collaboration with multiple Business Analysts, Tech teams and Administrative team to resolve the production issues and identification and rectifying of defects in AMEX OPEN Salesforce Application.
• Experience in leading teams at onsite and offshore.
• Experience in Service Now for IMR resolution and PRB creations.
• Provide temporary and permanent solutions to production issues.
• Strong experience in apex and visualforce developments.
• Identifying defects in Apex Classes, Controller Classes and Triggers for problem identification and developing resolution to the issue.
• Development and customizations of business requirements on Force.com Platform.
• Familiar with the Architectural Development and Functionality of different Salesforce units TCA - lead Acquisitions and TCG - Account managements.
• Usage of SOQL and SOSL queries in the apex classes and Triggers and through Dev Console.
• Worked on integration of Salesforce for Outlook, Marketo SAVO applications from APP Exchange.
• Worked Extensively on Data Loader and Workbench for data extractions, records updating for Business needs of TCA and TCG clients
• Experience on ETL tools like Informatica for reprocessing of jobs and task flow executions.
• Good Experience on resolving Service Now Tickets (IMRs) raised from various Business users, Acknowledging, Resolving and closing of salesforce tickets on priority basis and communicating to users.
• Good Experience on resolving various Issues by remote logging the user’s desktop through live meeting.
• Daily coordination with offshore team for Salesforce Support activities, Prod releases and Tickets.
• Communicating with executive management on weekly project status and overall project progress towards the target.
• Worked with AMEX Salesforce MCS Support for resolution of critical Issues
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunity, Leads, Campaigns, and Dashboard & Reports and also worked on creating custom objects, Page layouts etc.
• Implementation of workflow rules with required actions.
• Experience on OLAP and OLTP processes.
• Extensive work on Auto deletion of Duplicate Records in Accounts and contact objects.
• Created various Reports (summary reports, matrix reports, and dashboards) and Report types to assist managers to better utilize Salesforce and configured various manager dashboards for different user profiles based on the need in the organization.
• Weekly presentations on Code Reviews, Code Optimizations to meet the salesforce standards.
• Daily coordination with different Support and Development teams for TCA, TCG, IDN, and GNA etc.
• Worked with Info group and Allant technical partners of AMEX.
• Worked on Phone DNC concepts.
• Actively monitoring of Severity Alerts, acknowledging Alerts and performing tests to verify all the integrations to and from other data sources.
• Experience in performing smoke test in salesforce and other integrated environments on releases and deployments.

Environment: Salesforce.com platform, Agile, Rally Service Now, IMRs, PRBs, Change Management, Dupe blocker, Data Loader, workbench, Marketo, Savo, Birst, Allant, info group, Informatica, Map Anything Apex jobs etc.

Hanover, MD

Role: Salesforce Developer & Support

Responsibilities: 

• Worked closely with sales team and Business Analysts and performed detailed analysis of business and technical requirements for maintaining Sales and Service clouds.
• Solid Experience as a Functional Analyst and maintaining of various integrated applications like Salesforce, RWS, ESM, AD and Siebel.
• Developed Apex Classes, Test Classes, Controller Classes and Apex Triggers for various functional needs in SFDC.
• Good architectural experience in building and maintaining Sales & Service clouds.
• Hands on Experience in Deploying Apex code from sandboxes to Production.
• Solid experience on troubleshooting Apex Security issues.
• Worked on Fixing Apex Security issues by scanning the whole apex code through Checkmarx.
• Worked on fixing SOQL and SOSL queries in the apex code.
• Worked on integration of Salesforce for Outlook, Chatter Desktop, and Walkme, Fieldtrip applications from APP Exchange.
• Solid Experience on DupeBlocker application, creation of Rules and Scenarios for Account and contact objects.
• Worked Extensively on Data Loader and Workbench for data extractions, records updating for Aerotek, Tek-systems and Allegis users.
• Worked on integration of data from SIEBEL, RWS, and ESM to Salesforce cloud.
• Experience on ETL tools like Informatica.
• Performed DML operations of Inserting, Updating and retrieving records for various Allegis, Tek Systems and Aerotek users.
• Extensively worked on Toad for Oracle for data extractions.
• Involved in various clients meetings to gather their Needs and Requirements and explaining the salesforce implementation processes.
• Worked on implementing, developing and customizing customer communities based on clients requirements.
• Presentations of weekly progress on salesforce developments for Monthly Productions Releases.
• Good Experience on Resolving Salesforce Tickets raised from various Business users, Acknowledging, Resolving and closing of salesforce tickets on priority basis and communicating to users.
• Solid Experience on resolving various Issues by remote logging the user’s desktop through Join.me and Skype and fixing their issues.
• Daily coordination with offshore team for Salesforce Development activities, Prod releases and Tickets.
• Communicating with executive management on weekly project status and overall project progress towards the target.
• Closely worked with Salesforce.com consultants for implementing the business solutions for the client requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunity, Leads, Campaigns, and Dashboard & Reports and also worked on creating custom objects, Page layouts etc.
• Implementation of workflow rules with required actions.
• Experience on OLAP and OLTP processes.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Extensive work on Auto deletion of Duplicate Records in Accounts and contact objects.
• Created user profiles and configured the permissions based on the organizational hierarchy requirements.
• Created workflow rules and defined related actions, time-triggered tasks, email alerts, field updates for implementing business logic.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created various Reports (summary reports, matrix reports, and dashboards) and Report types to assist managers to better utilize Salesforce and configured various manager dashboards for different user profiles based on the need in the organization.
• Worked on Apex test classes to improve the code coverage.
• Daily coordination with different Developer teams Tibco, DBAs, Informatica and Siebel.
• Daily TFS updating of project progress as per agile methodology.
• Actively monitoring of Alerts, acknowledging Alerts and performing tests to verify all the integrations to and from other data sources.
• Experience in performing smoke test in salesforce and other integrated environments.

Environment: Salesforce.com platform, RWS, ESM, AD, Oracle, Toad, Dupe blocker, Field Trip, Salesforce for Outlook, Desktop Chatter, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader workbench etc.

Los Angeles CA

Role: Salesforce Developer

Responsibilities: 

• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document. 
• Created relationships among objects using Lookup, Master-detail on various objects 
• Implemented customizations using Apex controller classes, Triggers and Visualforce pages. 
• Developed rich UI using custom Cascading Style Sheets (CSS) in Visualforce pages and used Java Script, JQuery for client-side validations. 
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from different objects.
• Written apex classes to make an outbound integration to external application by generating necessary apex stubs from WSDL using WSDL2Apex. 
• Developed Apex REST web service classes for outbound call from Salesforce to external applications.
• Developed apex batch classes to archive chatter post and custom object interactions data on requirement basis. 
• Good experience on developing partner communities and their customizations.
• Developed custom Objects, Fields, Dependent picklist values, and validation rules, Page Layouts, Search Layouts and Tabs. 
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy. 
• Creation of assignment rules and permission sets as per Business requirements.
• Configuration of Single Sign-On (SSO) for user authentication using SAML 2.0 and using my domains. 
• Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases. 
• Managing of customer communities and customizing their Dashboard views.
• Implementing of various QA topics in customer communities etc.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates. 
• Created communication templates used for Email alerts based of Text, HTML and Visualforce types and also work on scheduling them based on requirements. 
• Customized standard features like auto-response, assignment, escalation rules on Lead and Case object. 
• Customized Reports & Dashboards for business users and managers, developed custom reports.
• Prepared data mapping documents and migrated data from Siebel to  Salesforce  using Data Loader, Cast Iron orchestration. 
• Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances. 
• Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document. 

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

PA

Role: Salesforce Developer & Administrator

Responsibilities: 

• Development of Apex Classes, Controller Classes and Apex Triggers for various functional needs and deployed in DEV, TEST and PROD environments.
• Coordinated with various BA groups for gathering the business requirements
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM this involved designating access to the applicable user within the user hierarchy.
• Created Formula Fields, Validation Rules, Workflow and Approvals to build required functionality on force.com platform.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visualforce pages to suit to the needs of the application using different Visualforce components.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunity, Reports and Dashboards and also Data.com management.
• Defined lookup and master-detail relationships on different objects and created junction objects to establish relationships among objects.
• Good experiences on web services and WSDL.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generating reports and saved them for further access to the users.
• Also have experience on Service Cloud, App-exchange & Call center applications, in Various SFDC Implementations.
• Using Apex Data Loader and workbench mapped data sources and loaded data into Call Center application.
• Created and used Email templates in HTML and Visualforce.
• Created sandbox for testing and migrated the code to the deployment instance after testing.
• Administrated and monitored various Salesforce application.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading.

Confidential

Role: Java Developer

Responsibilities:

• Worked with business users in developing Change management process for converting business requirements to technical specifications.
• Assisted in analysis and design of the several modules in the Project related Platinum, gold and Silver clients.
• Analyzed the customer provided functional Requirements and prepared High-level design documents.
• Good programming skills and development experience of multi-tier web applications, enterprise applications in languages/technologies like JAVA, J2EE, Struts, Spring, Servlets, JSP, JDBC, EJB, XSL, XML, XSD, JMS, Web services, Service Oriented Architecture (SOA) and Hibernate that ensures clear separation of layers and rapid application development.
• Internet Programming with HTML, DHTML, Java Script, XML, XSL, XSD, CSS and WSDL.
• Involved in development of new command objects and enhancement of existing command objects using Servlets and Core java.
• Extensive experience on middle tier technologies and in applying various design patterns such as MVC (Model-View-Controller), Singleton, Factory Pattern in the development of Multi-Tier distributed Enterprise Applications.
• Implemented design and development of Tracking user activities and Transaction Activities on various web applications.
• Good experience on Data Modeling, DB schema and data accessing tools.
• Experience in writing XML documents and parsing them using SAX parsers.
• Worked on squid for content delivery architecture designing.
• Experience in Spring Integration framework (on the top of JMS & MQ Series).
• Proficient in applying various core J2EE design.
• Design and development of Vendor portal application, to keep track of information for the various orders requested.
• Extensive experience in core java in the areas of collections, JDBC, Multithreading, Synchronization etc.
• Experience in writing SQL queries.
• Expertise in Oracle, MS SQL Server, MySQL, Access and in using build tools like ANT and Maven.
• Extensively used IDE like Eclipse, IBM RAD, JDeveloper, JBuilder, NetBeans, and Spring Source Tool Suite.
• Implemented UML modeling diagrams such as Use Cases, Activity diagrams, Sequence Diagrams and Class Diagrams. Expertise in testing tools like Junit.

Environment: HTML, CSS, AJAX, JQuery, JavaScript, Flash, Core Java, J2EE, Struts 2.0, Servlets, JSP, JSTL, XML, SQL Server, Web services, WSDL, SOAP, MyEclipse. Jboss 4.0