Lead Cloud Platform Engineer Support Resume

SUMMARY:

Experience in DevOps Engineering in automating, service delivery, supporting applications and deploying code in AWS and Azure cloud providers.
Working Experience in Jenkins, terraform, ansible, bash, power shell, batch, sql, autoit, git, python, perl, docker containers
Strong SQL writing skills. Experienced in Linux and Windows environments.

TECHNICAL SKILLS:

DevOps: Jenkins, Hudson, terraform, ansible, docker, Jira, AWS, Azure, VM ware, Git, Git Hub, Artifactory, HAProxy, Nagios, Splunk, Zenoss, Papertrail

Scripting Languages: Shell Programming, SQL, PowerShell, AutoIT, DOS Batch, VB Script Perl, Python, NullSoft

OS: Windows, Linux

WORK EXPERIENCE:

Lead Cloud Platform Engineer Support

Confidential

Responsibilities:

Supported application platform with the install base of 900 servers and two legacy applications with the install base of 30 servers. Includes: hardware/software stack validations, deployments, monitoring, troubleshooting and reporting.
Developed GUI driven tool to automatically validate pre and post product/software/hardware deployments against provided requirements.
Created and automated 40 weekly reports for management and customers.
Automated 24 databases backup and uploads to FTP on scheduled basis.
Produced multiple ad hoc scripts to perform health checks of environments, soft reboots of the entire stack based on required order.
Documented multiple smoke tests procedures for team to use during the troubleshooting.
Implemented multiple application alerts based on SQL criteria via Nagios.

Sr. Software Engineer

Confidential

Responsibilities:

Supported Kace K3000 Mobile Device Management client/server application.
Supported Kace K1000 Management client/server desktops application.
Supported Confidential Distributed Device Management (DDM) Enterprise SaaS client/server desktop management application with the install base of 200,000 clients.
Processed over 4,000 service requests related to data analysis and reporting as well as application, patch, and network troubleshooting.
Created over 300 test cases for QA organization.
Created over 2,000 ad hoc SQL reports for L3 support, DEV, QA, PM, Financial, IT and other various support organizations.
Provided Technical leadership to the Level 3 Support staff. For instance, troubleshooting assistance, training and utilities to make sure that the team is knowledgeable, and comfortable.
Developed Capture State utility for Windows OS for collecting system logs and perform network diagnostics.
Created over 300 custom software installations, upgrades, configurations, analyzing, troubleshooting automated software packages and system’s monitoring response scripts. (AutoIT, Batch, Bash, SQL, VB script)
Designed and implemented a troubleshooting and escalation processes for L3 teams.
Created over 100 product related Knowledge Base articles.
Worked directly with engineering as a customer advocate. Generated over 600 enhancements and product defects via TeamTrack, Jira to improve the quality of the product.
Saved $800,000 annual cost for organization after providing data analysis with correlated reports.
Developed automated framework for running 30 + custom reports. (Batch, sqlplus, MS SQL, VBS, Perl)
Provided analysis for data archiving assignments and developed related queries to target specific data/records.

Application Support Engineer

Confidential

Responsibilities:

Created over 200 OS custom images for future deployments via Norton Ghost
Supported server farm of 80 servers for Mobile Automation Desktop management application
Authored, developed, implemented and documented the client - server application migration process for 130,000 systems.
Assisted with initial requirements and design for company’s enterprise client - server application.

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