SUMMARY:

• I am an articulate and highly proficient I.T. professional with 20+ years of Business Analysis, Project Leadership and Quality Assurance expertise. I am both a team player and a leader. I have managed teams from 3 to 45 professionals in the Automotive, Banking, Technical and Business writing for State Healthcare, Communications and Federal Government clientele. I have mentored junior team members, tutored BAs in processes and procedures required for contract requirements and identified/established/requested additional training for team members when new assignments required those skills.
• I like being on the "front lines" working directly with the people who will actually be using the products or services I represent. I have worked in various capacities in the IT arena from programming to training to sales support to modeling as well as having good leadership skills. I look forward to working with all organizations that would challenge me in all areas.
• I have conducted/facilitated JAD/RAD sessions in the Manufacturing and Healthcare industries. Very comfortable presenting and soliciting requirements using such online tools as WebEx, Skype and BlueJeans.
• I possess an excellent ability to learn, grow and advance in a variety of technological solutions that streamline business processes and promote application diversity. I live for organization and understand how and when to delegate. I can orchestrate several performances simultaneously and can't wait to get my hands on the next piece. I am a leader and know how to get the job done and delivered. I have excellent skills for team building and mentoring. Actively pursue creative projects, variety, increasing responsibilities which offer advancement opportunities.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Enterprise UI Team Manager/Business Consulting Sr. Analyst

Responsibilities:

• I provided guidance/training to BA and PM team members
• I identified/trained team members in project policies and procedures, enforced style guide, user interface requirements and documentation standards.
• I worked directly with client SME and leadership personnel to identify and document business process requirements
• I worked with other SMEs to ensure UI standards and procedures were followed for all new and modified page requirements.
• I provided data gathering facilitation leadership as needed for specific client requirements.
• I used system prototyping (UML) to demonstrate page design and functionality for assigned business components (BPMN).
• I reviewed offshore developed product pages for content, format and functionality.

Confidential

Lead/Project Task Manager

• Assigned to the State of Alaska MMIS DDI Replacement Project that is based on the Enterprise core product development.
• I prepared Requirements Specifications for provider enrollment web - based process.
• I defined specifications for a provider communications web site for the state’s Medicaid community.
• I define specifications for the rebranding of the Fiscal Agent (FAS) Medicaid provider web site.
• I modified HTML prototype as required to satisfy functional change requirements. Function as the UI change coordinator for all front end enhancement/modifications required across all functional areas supporting the state of Alaska MMIS replacement project
• I received training to function in a backup role to maintain the Alaska Web Content Management requirements using the COTS WCM component of WebSphere.
• We used WCM to store downloadable documents and templates for provider and member/recipient access reference. We also used WCM to store all standard and common informational messages, directions and external link components. Same message, same format.
• I also functioned as Project Manager for the web-enabled interim solution for provider enrollment application.
• I was responsible for training/onboarding new BAs assigned to project and providing technical guidance for the project standards and guidelines.
• Assigned to the Enterprise Web Services Group
• I maintained/customized the prototype for the Software Development Life Cycle (SDLC) for the reengineered, web deployed replacement MMIS to satisfy the current MITA guidelines for all state contracts.
• I developed User Interface Specification design specifications
• I developed web page mockups
• Worked with offshore resources to ensure live/production code followed mockup requirements.
• I defined standards review and development for the re-engineering project that will convert the State/commercial claims processing healthcare MMIS from a mainframe based system to a web based application.
• I participated in the functional elaborations (Waterfall) to determine user interface requirements to construct Use Case and User Interface Specifications (UIS) documentation.
• I worked with offshore development staff to define backend processing requirements
• I worked with architecture team to identify database requirements
• I developed process lifecycle for web front end user interface requirements
• I developed/supported General Systems Definitions (GSD) for Acuity and Accounting components
• I developed/supported Detailed Systems Definitions (DSD) for Acuity, Accounting and Reference components
• I participated in the change control board (CCB) meetings to determine UI impacts
• I defined/Prepared Test Plan and Test Case standards
• I reviewed offshore system development to ensure interface specifications are satisfied
• I worked with sales and marketing group to develop prototype designs for presentation package.
• I worked with coding staff to define, review and approve prototype page requirements

Environment: PC, Windows 7/8/10, SharePoint, MS Word, MS PowerPoint, MS Excel, MS Project, MS Publisher, Dreamweaver CS6, Flash CS6, Expression Web, VISIO, MS Outlook, NetMeeting, WebEx

Confdential

Business Analyst, Alpharetta, GA

• Assigned to the IT AD - Institutional Business Pensions and Annuities group.
• Prepared and tracked customer system requests for data extracts, data loads, special reporting requirements, and new client interface requirements
• Responded to technical requirements for RFP solicitations
• Developed streamlined procedures to process external customer data load requests
• Prioritized programmer coding assignments
• Interfaced with MetLife pension Administrators
• Functioned as POC for two annuitant payment systems
• Participated in the 2005 SOX compliance team representing the pension payment systems
• Developed, monitored and enforced SOX SAS70 Test Plan. Enter evidence in Calligo and control documents in Risk Navigator.
• Worked with off shore programmers that support day to day production problems and SOX evidence development.
• Developed Lotus Notes status reports for user community and director-level manager

Confidential, Atlanta, GA

Analyst/Designer/Developer

• Gathered business requirements from the users and updated Project Scope document and Pharmaceutical Benefits Management (PBM) EDI clearinghouse system.
• Developed personalized Companion Guides for 9 states and 80+ commercial pharmaceutical providers who would submit HIPAA compliant transactions via the iDEx EDI communications system.
• Modified VISIO Business Process Flow diagrams, System Interface diagrams and Transaction Matrix for the Multi-state PBM development and implementation requirements.
• Developed claims reference Windows DSD for MMIS system design specifications.
• Reviewed narratives from Phase I consistencies for Phase II claims reporting, claims processing and claims payment subsystems.
• Developed matrix for correspondence remark code cross reference to Phase I current Exception Code triggers and identified new requirements for Phase II Commercial segment of GA Health Partnership Program.
• Created over 1000 Test Plans containing from 3 to 20 Test Cases each.
• Developed standardized procedures for executing Test Plans and Test Cases.
• Trained other Business Analysts in the execution of the Test Plans and Test Cases.
• Monitored and tracked execution of Test Plans and Test Cases conducted by those BAs.
• Recorded and tracked Test Plans, Test Cases and testing defects in Test Director.
• Created Test Plans for claims entry, processing, adjustments, credits and payment processing with Test Director 7.5
• Identified Claims data to be entered. Enter HCFA 1500, UB92, and Dental Claims forms.
• Used Niku to report task/line item time expenditures for Test Plan development and execution, team training and policy and procedures development.

Confidential

Sr. Business Analyst/Project Leader, Detroit, MI

• Analyzed, designed and developed basic web pages for internal documentation support linked by keyword to AMC document templates.
• Designed new template specifically for Regression Testing event captures.
• Developed Application Improvement Testing Approach diagram to support maintenance issues.
• Developed Testing Strategies process flow diagram to facilitate quality issues within maintenance programming tasks.
• Represented team in 6-Sigma project to reduce software defects, SQA, and CMM project practices.
• Contacted Foreign Partners to identify business process issues and concerns with current Vehicle Recall (VR) process.
• Met with Rest of World (ROW) Ford Headquarters staff to review Current State of VR process for foreign partners.
• Met with European Ford Headquarters staff to review Current State of VR process for European partners.
• Reviewed current business process documentation and diagrams for European VR procedures and communicated via telephone and email with key personnel in the UK partners offices.
• Reviewed current business process documentation and diagrams for North American VR procedures and conducted information gathering sessions with Ford Headquarters personnel responsible for USA recalls.
• Prepared Business Needs Analysis and parameters to justify multiple RAD/JAD sessions to gather all interested business partners for Future State VR process design. Developed formal Current State, Future State and Implementation Plan documentation for Global Recall System from the joint information gathering sessions.
• Developed graphical representations of these system functionalities that identified all of the users involved in each business function, as well as defining how a Use Case will be initiated.
• Presented these Use Case definitions to user group to:
• Ensured that we were are all on the "same page"
• Ensured that users understood the requirements
• Focused on the “What” will be done rather than the "How" it will be done
• Provided sample Test Cases
• Consolidated findings from Business Partner RAPID/JAD sessions and distributed results to attending business partners and POC from partners unable to attend.
• Identified and prepared formalized Implementation Plan for application systems deployment of the GVRS.
• Worked with Customer and Project Team Group (PTG) to review production problems with current Global Distribution System (GDS) for vehicle recall parts requirements.
• Created and presented PowerPoint presentations to team members to instruct them how to complete the required project documentation templates.

Confidential, C HICAGO, IL

Business Analyst/Project Leader

Responsibilities:

• Contracted to work with Confidential of Wisconsin to determine claims processing and payment requirements for their membership.
• Conducted JAD sessions between Wisconsin and SC to develop specifications for unique processing requirements and to ensure that the normal processing procedures for Confidential would handle each BCBSW unique requirement for their claims processing and payment schedules.

Confidential, C HANTILLY, VA

Sr. Systems Analyst

Responsibilities:

• Performed database analysis, design, systems maintenance, proposal writing and presentation graphics.
• Prepared Functional Requirements Documents to redesign two IDMS legacy systems into a DATACOM DB environment.
• Provided technical support for systems enhancements and data validation procedures for the legacy systems.
• Prepared a SOW for the United States Army Printing and Publications Command (USAPPC) to convert from IDMS/R to DATACOM DB.
• Prepared PowerPoint presentation materials for Contracting Officer’s Representative (COR) to provide project status reports to US Army Printing and Publications Command (USAPPC) Office Commander (Col.)

Confidential, M C L EAN, VA

Sr. Technical Project Manager

Responsibilities:

• Functioned as a multitasked Project Manager at the US Customs Service.
• Managed problem resolution with sub-contractor personnel, daily interfacing with USCS Program Managers and weekly or as-required meetings with the USCS Director of the Office of Management Systems.
• Prepared a Functional Design Document for programming the Asset Information Management System (AIMS) Security Module.
• Managed contract staff group of 40-45 professional analysts, programmer and documentation specialists.
• Managed 4 contract projects supported by contracting company and 5 sub-contracting companies for: Federal Financial Systems, Payroll/Personnel Systems, Seized Property Tracking System, and Export Tracking System.
• Prepared written and verbal weekly status reports for US Customs Service (USCS) reflecting accomplishments, issues and milestones for 4 major project tasks. Duplicate status reports were supplied to senior management of contracting company.