SKILLS:

• Active Dirctory, CNNA Training, Business Intelligence, Computer Forensics, Database Administration, Database Design & Programming, Data Warehousing, Enterprise Network Administration, & Development, Java I & II& III, Network Routing and Switching, EMC Information & Storage Management, System Administration & Integration, Visual Basic, Visual C++.
• Access, Ethereal, Exchange Server Fox Pro, ISA Server 2008, IT Guru, JIRA, MS Office Suite, MS Project, Net Beans IDE 7.0, Power Shell, OPNET Modeler v.14.5, Quality Center, QTP, SSMS 2008 R2: Dbase Engine, SASS, SRSS, Selenium, Windows Server 2003 & 2008, Wireshark, Visio, Visual Basic.net, VMware ESX Server
• Networking Hardware: Cisco: ASA 5505, Catalyst 2950, IDS 4215, Pix Firewall 506E, Router 2600, VPN 3000 Concentrator.
• Networking Protocol: ATM, BGP, DHCP, DNS, (E)IGRP, Frame Relay, IPv4, MPLS, RIP, OSPF, TCP/IP, UDP, UMTS, WCDMA
• Programming Languages: HTML, Java, Java Script, PHP, SQL, Visual Basic
• OS: Linux: Centos, RedHat, Ubuntu, Windows 7, 2000, XP

EXPERIENCE:

Product Verification / Software Test Engineer

Confidential

Atlanta, GA

• Black box tested all Telular security products such as TG4, TG7, TG1, PERS and 2Gig panels focusing on all product features.
• Worked in a Continuous Agile environment running 3 week sprints iterations with monthly production releases and retrospect.
• Black box tested Z - Wave devices that interacted with 2Gig & DSC panels for iControl’s “HomeControl” automation web \ mobile app.
• Managed testing environment by mini deployments with latest code using Octopus and monitoring for notifications from custom Services.
• Communicated with developers on defect resolution on using Team Foundation Server (TFS) to create, link and manage bugs.
• Invloved in production releases as a Test Lead working with developers on real-time issues and giving management updates.
• Analyzed REST calls from iControl and web service requests for wrapper components testing focusing on different app services.
• Tested mobile applications such as Telguard Interactive and Videofied on Android (ios #) and iPhone (ios #) operating systems.
• Verified code execution during functional testing for cellular radio transmissions and debugging firmware with a test monitor.
• Traced networking problems and connectivity issues with the delivery of alarms using Wireshark to help with troubleshooting.
• Load testing by sending network traffic through IP gateways and load balancer from thousands of simulated units in the field.
• Participated in creating and revising test plans and test case scenarios for testing activities with Microsoft’s Test Manager.
• Created and executed automated test case from test plans in MTM also, using exploratory testing for finding new test cases.
• Trained new Jr. QA’s on the TMC system, TG products, how to test and setting up their environment on workstation.
• Queried back-end databases for validation using SQL Server 2012 using SELECT, UPDATE, DELETE and JOIN statements.
• Analyzed SMS and IP messages going over cellular network such as radio commands “low-level, status requests” and for CME and CMS errors using a test monitor.
• Utilized Splunk for tracing SMS messages in network for problems there is a breakdown in TMC components.
• Wrote weekly reports for the PVT Director on testing activities, status of defects and goals for the upcoming week.
• Daily Agile standup meetings on Monday’s with team members to discuss project updates and progress.
• Coordinated with different central stations companies to test voice and alarm message transmissions for TG security products.
• Performed real-time analysis on log files using Bare Tail to gain a better understanding of system behavior between TMC components.
• Logged into various servers to troubleshoot problems with custom Window services using the Event Viewer and performed server updates.

Automation Engineer / Tester/

On-Star Detroit, MI

• Functioned in an enterprise Agile\Continuous Integration fast-pace environment with a seven member team of software developers, B.A and testers.
• Participated in Agile standup meetings to discuss task progress, backlog priorities and blocking issues.
• Involved in team planning sessions to discuss the goals for the next two week project iteration based on functional requirements.
• Tested various OnStar APIs by sending outgoing and incoming web service calls to AT&T servers and validating responses in using XML Marker.
• Participated test collaboration with other teams for defect triaging in real-time for regression testing of defects.
• Effectively managed priorities by time-boxing tasks to maximize performance to achieve project development goals.
• Created XML SOAP UI calls from project data element mapping sheets and WDSL’s for incoming and outgoing web services requests.
• Logged into servers to analyze various log files using UNIX commands (grep, tail, copy, move, sudo su) troubleshooting errors in web service calls between OnStar and carriers.
• Developed automation testing scripts for web application with Selenium in conjunction with Eclipse using TestNG and JUnit for customization frameworks for testing.
• Employed in an enterprise developer’s environment using tortoise SVN to receive code and build updates every couple of hours.
• Responsible for updating, managing defects in ALM and then communicating with developers on defect resolution and re-assigning them to testers for regression.
• Performed backend testing using Oracle’s TOAD database querying API transactions and data validation for success or errors.
• Configured and installed Oracle/Bea Weblogic 10.3/11g server in Eclipse on workstations and VM’s.
• Attended B.A requirement meetings to elicit information for testing scenarios and provide feedback to developers.
• Coordinated with BA to obtain information for writing test case scenarios from user stories for Fitness tests.
• Proficient in writing complex SQL scripts for data validation and retrieving performance metrics from backend testing activities.
• Developed and maintained day-to-day detailed API testing plan and daily status test report in ALM for management.
• Creating Java database table and classes in Eclipse for stubbing out Fitnesse fixtures doing code reuse.
• Daily conference calls with client AT&T regarding code shakeouts, defects, environment changes and the next phase of testing.
• Reviewed and validated XSD schema elements, XML documents to ensure the integrity is maintained with correct value inputs and outputs.

User Acceptance / QA Tester

Alpharetta, GA

• Testing various applications that for daily releases using different web browsers such as  Confidential,  Confidential and Confidential.
• Implemented various testing techniques such as smoke, progression and regression methods.
• Employed in an Agile team environment participating in sprint huddles that involved upcoming testing activities and progress on application upgrades, enhancements and defects.
• Created Selenium and Eclipse documents on how to install and setup the environment for my UAT team and mentoring team members on how to use the software.
• Gave demonstrations on how to use Selenium and Eclipse to QA teams at various locations through WebEx.
• Tested various applications in critical and production environments doing maintenance hours “nights” and day testing time periods.
• Participated in Agile environment projects for the re-designing of web applications using SQL Workbench, Java-script and PHP.
• Involved in daily Agile meetings for weekly sprints to forward the progress of project finishing the within a two month window.
• Developed and exported test cases from Selenium to Eclipse for test execution creating customized Java coding.
• Produced and wrote logged defects in Quality Center, Bugzilla and in-house application “HQ” from daily testing activities.
• Revised and created test plans in Quality Center and HQ for upcoming application releases.
• Inspecting consumer disclosure reports for defects every morning before they were sent out to customers.
• Automated tests cases using Quick Test Pro, Selenium and Eclipse using Webdriver, TestNG and JUnit frameworks.
• Identifying web id’s such as x-path, css and names with Fire Bug and Firefox Inspect tool to help with coding.
• Participated in Oracle’s Siebel application facelift upgrades and regressing testing for a new rollout.
• Generating JUnit and TestNG html reports from testing activities using Apache’s Ant for Java XML build files in Eclipse.
• Created data driven, keyword and hybrid test case frameworks with Excel worksheets. Then using Apache’s POI in conjunction Excel worksheets using JXL plug-in to automate them.
• Coordinated with team members to reproduce defects for authentication of application defects.
• Involved in conference calls with project managers to provide IT solutions for CRM system to enhance business productivity by analyzing the current state of the department. Then using Visio to draw the solution.
• Learned how to write Visual Basic scripts for automation in Quick Test Pro.
• Involved in sprint planning for how long the duration of the sprint setting timelines.
• Communicating with users on applications to provide feedback and enhancements then relay the information to the development team.

Quality Assurance & Manual Field Tester

 Atlanta, GA

• Worked in multiple QA teams such as Operational Readiness Team & Video Engineering, Pre-Production and Market User Acceptance teams.
• Traveled out of state to various off-site locations to provide support to market user acceptance testing activities and to assist with managing market testers.
• Participated in setting up various station environments with different STB’s (8742HDC, 8642HDC, 4742 HDC, 1642 HDC, Scientific Atlanta: Explorer 8240, 8000, 3100 and configurations to model residential homes (MR-DVR, M-DVR, R-DVR) and for field testing activities.
• Installed MS Windows 7 Enterprise and Quality Center on laptops for field testers at multiple site locations.
• Tested different service packages some of those are VOD, PPV, EAS, Recommendation Engine, IPG, Energy Efficiency and SD/HD.
• Performed cycles of black box testing on the functionality of their Trio application implementing testing techniques such as Smoke, Progression, and Regression.
• Created and modified test cases in Quality Center for field deployment and lab testing.
• Involved in conference calls with on and offshore teams to touch base about project statuses.
• Created a FAQ and Icon specification guide documents for market user acceptance testers in the field for reference.
• Participated in Agile morning and afternoon meetings with project managers to provide status of project advancements
• Re-tested and linked defect issues for multiple stations in the field to provide feedback to developers and to update in Quality Center and JIRA.
• Trouble-shooting manufacture diagnostics on STBs such as the LP Checksum, CPE IP, software revisions, upstream and downstream for the QAM. The DRIVERS- MOCA SUMMARY (PHY Mbps) and the Application Information (cid, itv,cmb) Signal to Noise ratio (S/N), DSG Filters.

QA Automation Engineer / Contractor

Philadelphia, PA

• Reviewed the Test Basis, designed and documented Test Strategies, Test Plan, and Test Cases and executed test cases.
• Responsible for identifying test cases for Automation for Smoke Test, Functional and Regression Tests.
• Tested and implementation classes using TestNG framework.
• Performed automated interactive application testing using Selenium-Web Driver - TestNG custom Framework.
• Involved in execution of all types of system testing including: Integration, Regression, User Acceptance and Functionality.
• Performed testing on such devices as the iPhone, iPad, iPod Touch and Android phones (OS 2.0...2.3) and Android tablet with Android 3.0 whenever they connect to a Wi-Fi connection.
• Performed Load testing on the database server using JMeter and tested web service (SOAP) requests.
• Utilized Microsoft SSRS (SQL server reporting services) to report, create various reports during day-to-day testing for Development Management.
• Identified, Reported and Tracked Defects using Quality Center test management tool.
• Manually tested, verified and validated that the product meets user requirements.
• Performed Regression and Re-Testing following any updates or bug fixes by the development team.
• Performed Backend Testing to make sure the contents displayed on the UI as per requirements specifications.
• Communicated with developers regularly regarding defect resolution.
• Assisted QA lead in documenting User Acceptance Test reports.

IT Consultant / Independent Contractor

Responsibilities:

• Repairing and or rebuilding CPU’s for small business and residential owners installing hard drives, memory, motherboards, NIC’s, operating systems and upgrades.
• Deploying wireless networks by installing and configuring Linksys and Cisco routers.
• Installing and configuring Window products such as 7, XP, Vista, 2000 on laptops and desktops.
• Creating front and backend databases for SOHO utilizing SQL Server 2008R2 and MS Access.
• Troubleshooting lan-line internet connections by using Ethernet tester, pinging and replacing and terminating CAT5 cables.
• Provide advice to small business owners on how to utilize IT more effectively in their organization by suggesting software applications and hardware.

Service Desk Technician

Responsibilities:

• Retrieved tier level 1 and 2 tickets from help desk system to resolve technical problems by communicating with customers over the phone and email.
• Troubleshooting client networks by checking circuit connectivity by ensuring Cisco router and switch links interfaces were functional.
• Supporting client through remote desktop by installing patches or software upgrades to computers and laptops.
• Upgraded, installed and configured network equipment (switches and routers) for use on operational client networks at colocations.
• Monitoring the performance of client SQL Server databases and applications for drive capacity by deleting transaction and temporary log files.
• Communicated with various customers on daily basis to follow-up and resolve technical logistics.
• Provided remote administration of client systems to run scheduled tasks such as updates, backups, and application maintenance.
• Monthly server maintenance for Windows Server 2003/2008 that include checking event logs, performance counters, and applying updates.
• Traveled to colocation to exchange backup tapes in SANS for various clients that Logicalis provided technical support.
• Evaluated business contracts with customers to determine what services and products were applicable to their environment.
• Installed HP and EMC servers through KVM consoles by configuring ports on the switch then applying cable management to CAT 5 cable patch panels at backup data center.
• Configured and installed Windows Server 2003,2008 on servers for deployment for client.

Global Application Support Specialist

Responsibilities:

• Executing load and performance testing methods on in-house environmental applications on different modules for deployment
• Developed GUI’s in Visual Basic and Access creating user fields control buttons, text and combo boxes, radio buttons, form focus.
• Participated in meetings regarding the scope of project and application updates with project managers utilizing Agile techniques.
• Modifying local and member declaration variables code for reuse in Visual Basic.
• Performed stress and Ad-hoc testing on applications to find defects that were critical to the application’s roll-out.

Database Administrator / Technical Support

Responsibilities:

• Designed and maintained inventory control database (MS Access) “backend and front-end”, to track hardware information and integrated a help-desk ticketing system for management.
• Created forms buttons and dashboard for the database allowing the enhancement of searching and inputting data within the system.
• Created customized queries and SQL scripts, triggers, stored procedures for analytical and statistical reports on classroom efficiency.
• Developed a help-desk management ticketing system by integrating two databases. One that tracks classroom inventory with another database that tracks equipment problem within that classroom the using ODBC.
• Provided urgent on-site support for hardware and software related issues to electronic classrooms when called during class sessions.
• Assisted faculty and students in orientation on the use of classrooms by giving training demonstrations.
• Performed daily troubleshooting to ensure the classroom was functional for the next day classes.

Business Analyst

Responsibilities:

• Analyzed different business processes to identify initiatives that will help an organization meet strategic goals for preparing software development by conducting feasibility studies, SWOT analysis and evaluating current system architecture.
• Learned how to apply SDLC and S methods such as Agile, SCRUM and RUP techniques to software implementations.
• Organized JAD workshops and interview sessions with key business stakeholders for functional and nonfunctional requirement elicitation.
• Defining use cases and translating them from business into technical requirements and working with development team.
• Analyzing the scope of software projects to gain insight of the organization’s day-to-day operations for software.
• Coordinated with development team in code reviews to solve existing problems encountered in the quality assurance testing process then blogging the defects in QTP.
• Creating different diagrams such as sequence, state-transition, work-flow using Microsoft Visio from business elicitation sessions.

Quality Assurance Software Tester

Responsibilities:

• Created, updated, executed and maintained test cases by reviewing system requirements and design documentation by connecting them to the requirements in Quality Center and QTP for case studies.
• Performing smoke test to find defects in test cases and verifying them in the build to determine the severity and communicating them to the development team.
• Documenting the SIT kit test cycles by applying positive, negative, ad-hoc and regression testing techniques according to the test plan.
• Learning how to define scalable test scenarios for software data verification and validation then reporting results to project manager.

TECHNICAL PROJECTS:

Senior Design Thesis 

• Developed a UTRAN network model to simulate to predict 3G traffic by utilizing OPNET Modeler v14.5 software when people are moving around campus on mobile devices at peak hours throughout the day at different building locations.
• Configured OPENT modeler to specific system environment variables and MVS complier to run discrete or event simulations.
• Mapped the University of Cincinnati cell site based on geographical coordinates with 11, 3-sectored Ethernet Node B antennas with various azimuths, heights.
• Tested the quality of hard and soft handovers of mobile devices as they moved throughout the core Micro and Macro cells of Node B antennas focusing on the traffic classes (conversational, streaming, back.
• Implemented RNS device interfaces (RNC, GGSN, and SGSN) were configured to test the incoming and outgoing traffic on the RACH, FACH, PRACH, CPICH channels and Data Rates (kbps) using link path models and budgeting focusing on signal propagation through different terrains.
• Generated reports from research to provide for further in-depth analysis to provide better solutions.
• Uploaded model onto Opnet’s website to for researchers and students to evaluate or implement for their own educational purposes.