SUMMARY:

• Have 8+ years of experience, 4+ years of experience on salesforce.com and 4+ years of experience as Sr. web developer.
• Expert in working as an Administrator in Configuring, Administrating, Implementing, and Supporting salesforce.com SFA applications based on Force.com Platform
• Extensive experience in salesforce.com Customizations, Data - loading, Integration and deployment
• Extensive knowledge on SFDC implementation, customization; Gathered business requirements, entity relationships, implemented sales force Custom Objects and Apps with as per business needs.
• Experienced with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter, App-exchange.
• Solid background on designing Custom Formula Field, Field Dependencies, Validation Rules, Work Flows and Approval Process to create automated tasks, alerts, e-mail and field updates. Configured user security permission in compliance with organizational need.
• Expert in Sales force administrative tasks; created profiles, roles, users, page layouts, e-mail services, Approvals, Workflows, Reports and Dashboards.
• Experience as business analyst working with Subject matter experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams.
• Experienced with Apex Classes, Apex Triggers, Batch Classes, Schedule classes, Test classes.
• Experienced with Visualforce pages using Standard, Custom Controller, Extension Controllers
• Expert in working with salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards
• Strong experience in configuring Chatter(Salesforce.com) to process secured data within company
• Experienced with Sales Cloud, Service Cloud and Marketing Cloud, Lightning Implementations.
• Experienced in understanding, implementing the new sales force Lightning, Lightning APP Builder.
• Well versed in Object Oriented Programming (OOP) with JavaScript.
• Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, XUL, HTML5 /DHTML, DOM, XHTML, jQuery, CSS3, and Ajax.
• Extensive experience in various UI widgets using JavaScript libraries (JQuery), developing Rich Internet Applications RIA.
• Expertise in client side scripting and server side scripting languages like JavaScript, jQuery, JSON, DOJO, bootstrap, Node.js, Angular.js, backbone.js, Require.js, ExtJS, Action Script, JSF and JSP.
• Excellent experience in developing web pages complacent with Web Content Accessibility Guidelines (WCAG) and ability to apply W3C web standards with great craftsmanship.
• Worked on AJAX features and enhancement in various projects using JQuery, YUI (for JavaScript event handling) and ExtJS framework (for AJAX communication).
• Experience as web developer with a strong background working on open source technologies, including PHP, HTML, CSS, MySQL, JavaScript, Flash, Photo shop.
• Experience in developing Web applications using HTML, XHTML, XML, JavaScript OOP, CSS, JSP and JSP Tag Libraries.

TECHNICAL SKILLS:

Salesforce Technologies: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

UI Web Technologies: HTML5, CSS3, XHTML, XML, JavaScript, AJAX, JSP, UI Concept Modeling/Wire framing, Toad.

UI Frameworks: JQuery, ExtJS, DOJO,JSON, backbone.js, node.js, Bootstrap.js, Require.js, Angular.js

Wireframe Tools: Adobe Illustrator CS3

IDE, HTML Editor: Eclipse IDE, Notepad++, Adobe Dreamweaver, Edit Plus, JSfiddle, Webstrom, Tatastrom, Sublime text

Version Control: Perforce, CVS,SVN, GIT

Methodologies: Agile, Waterfall Model, TDD

Database: Oracle, MySQL, SQL Server

PROFESSIONAL EXPERIENCE:

Confidential, Scottsdale, AZ

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Involved in meeting business stake holders to gather and analysis of functional and technical requirements.
• Configured and gathered requirement for the application to meet business requirements.
• Created the Technical Design documents with details of high level solution design.
• Created the custom objects, formula fields, and lookup and master-detail relationships.
• Created custom Visualforce pages, implemented logic to navigate to custom or stand Visualforce pages based on object record type.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports like summary, matrix, tabular and dashboards.
• Imported data from excel sheets in to sales force using Data Loader and Import Wizard.
• Configure multiple Outlook settings for various users and perform field mapping and matching criteria and other advanced settings based on the requirements
• Wrote queries in generating reports, Dashboards using combination of custom and standard objects
• Performed administration tasks as needed, managing custom fields, integration and data cleanup
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles
• Developed Salesforce.com site and customer portal for various organizational units and partners.
• Designed Visual Force pages for the reports, dashboards to grant access for specific group of users.
• Analyzed the Scenarios for switching between sales force classic and the Lightning Experience.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Built reusable components, customized Salesforce1 mobile app using Lightning component framework.
• Used Lightning process builder for visualizing and creating automated business processes.
• Worked diligently with chatter to implement custom business logic.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Worked with Developer Sandbox and Force.com IDE to migrate written classes.
• Worked with Z-paper app to configure the faxes. Created custom visual force pages to create the faxes.
• Worked with Confluence & Jira to track requirements.
• Participated in Daily stand-up, defect tracking meetings in agile methodology.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Lightning, ASIDE, Workbench, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Indianapolis, IN

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created profiles, roles, users, page layouts, e-mailservices, Approvals, Workflows, Reports and Dashboards.
• Skillful working with reports and dashboards as per the requirement of the business.
• Masterminded business CRM process like Forecasting, Campaign Management, Lead Management, and Pipeline Management, Account Management and Case Management.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Performed administration tasks as needed, managing custom fields, integration and data cleanup
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates.
• Analyzed the Scenarios for switching between sales force classic and the Lightning Experience.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Built reusable components, customized Salesforce1 mobile app using Lightning component framework.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders; Configured various Reports for different user profiles.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new enhancements on Service cloud console view, developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Lightning, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Albany, NY

Salesforce Developer/ Admin

Responsibilities:

• Proficient in using market products for automation, consumer engagement and marketing management
• Coordinated of-shore team of 8 members
• Developed many requirements using metadata and change set.
• Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process.
• Developed many applications using service max to automate operational planning.
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.
• Involving in doing unit testing by writing test classes and working with SIT and UAT.
• Working with writing SOQL and SOSL queries.
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Worked on developing customer portal for Developed an Application for portal users
• Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Hands on experience on service max for customer service and scheduling
• Created custom Visual Force page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs,S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential, Indianapolis

UI Developer/ Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential, Schaumburg, IL

UI Developer

Responsibilities:

• Branding and designing portals and web pages
• Designed and developed UI for Intranet applications. Created vector based Icons for the User interfaces.
• Participated in requirements gathering, analysis, Conceptual Design and Details.
• Developed Application using AJAX, CSS, JavaScript, GWT, HTML, ZEND, MySQL, and JAVA on a clustered environment.
• Extensively worked in CSS and object oriented CSS and JavaScript for formatting search results with number of columns containing images and icons.
• Developed rounded boxes using CSS, images and HTML tables also written CSS for media types such as Print and email.
• Developed a global CSS and individual CSS for cross browser compatibility for IE 6, IE 7, Firefox 3.0, 3.5, Safari and Chrome.
• Developed wire-frames and mock-ups in PowerPoint and Adobe Fireworks for the UI design of the web pages.
• Developed Dropdown options with re-position them on each display (which means they adjust for changing to the DOM).
• Implemented AJAX driven UI Element and Search Algorithm using Ajax and GWT.
• Developed Ajax framework with JavaScript to talk to the server in complex backend that needed to make multiple small requests to the server and make it fast.
• Developed JQuery Grid with Ajax-enabled JavaScript grid control that provides professional solution for representing and editing tabular data on the web.
• Developed RIA (Rich Internet Application) technologies (i.e. JavaScript, Asynchronous JavaScript and XML (AJAX), CSS-driven design, Object-oriented JavaScript, Drag-and-drop via JavaScript, etc.)
• Created CSS pop-up div’s with auto scrolling to a specific section in the div using JavaScript.
• Written Ajax driven JSON consuming JavaScript functions to save User selections such as radio button, drop-down menu selections into a cookie.
• Worked on the JSP tags to include necessary files.
• Developed JavaScript functions to restore the Flash movie state on browser back button.
• Used maven to create builds. Used Cruise Control for continuous automated builds.
• Worked on the Linux environment.

Environment: HTML, CSS, JavaScript, AJAX, JQuery, Apache Adobe Dreamweaver.

Confidential

UI Developer

Responsibilities:

• Developed the user interface for registration using HTML, CSS, jQuery and AJAX.
• Responsible for technical planning, scheduling, design, implementation, testing, and post-implementation support.
• Implemented JavaScript for Form Validation, Document Behaviors, look and feel and maintaining consistency.
• Used Spring MVC, Spring Web, JSP, JSON, JQuery, JavaScript, Require JS, Node JS Http, CSS and HTML and followed W3C standard for the development of presentation layer.
• Ensured site design integrity and quality control consistency throughout the project’s lifecycle.
• Creation of wire frames and web templates from Photoshop documents. Developed interactive and dynamic flash survey tutorial.
• Worked with Object Oriented programming concepts such as inheritance.
• Responsible for checking cross browser compatibility and hence worked on
• Different browsers like safari, Internet explorer, Firefox and Google chrome.
• Involved in Debugging, Design and Documentation.
• Upload the code and do necessary changes and test the application in server, if needed then fix the bugs and test again.

Environment: HTML, CSS, JavaScript, AJAX, JQuery, Apache Adobe Dreamweaver.