SUMMARY:

• Wireframing, storyboarding, information architecture, mobile & responsive design, search optimization, performance analysis & optimization, artificial intelligence, usability testing, heuristic evaluations, accessibility, competitive analysis, customer journeys, personas, gamification, branding & identity, advertising, tech writing, information visualization, ethonography, Google Analytics, project ownership.
• Design tools: Axure, Sketch, Adobe Creative Suite. Coding languages: HTML5/CSS3, JavaScript/jQuery, Python, VB, C++.

PROFESSIONAL EXPERIENCE:

Senior User Experience Design Lead & Strategist

Confidential, Phoenix, AZ & Denver, CO

Responsibilities:

• After being sole UX on many different sites and services, I now drive the web ecosystem alignment and optimization and analytics. Depending on project needs, I wear many hats, from UX designer to researcher to tester/optimizer to writer to product owner/manager.
• Other key initiatives include starting customer collaborative design program and book club, B2B and dashboard app redesigns, support site redesign, persona development, accessibility testing, Google Analytics dashboard creation and analysis.
• Initiatives, research and analysis, and designs:
• Research platform, API management and app dev trends, identifying competitive parity and ideating differentiators. Identify, collaborate, and strategize with all stakeholders across web ecosystem to meet legal, functional, and usability requirements. Create self - service portal. As product owner, create & maintain roadmap, backlog, sprints, and visibility. Create Google Analytics dashboards.
• Analyze web performance and create optimization plan. Sole UX and product owner/manager on critical and time-sensitive healthcare customer product, ensuring retention. Redesign support site. Analyze and optimize search logic, performance and behavior. Identified this project and brought it to company’s attention as an important touchpoint to our customers. Started and developed customer collaborative design program.
• Performed heuristic evaluations. Created roadmap for improving products, helping several products to be removed from strategic direction. Started book club to explore developing trends. Wrote informative blogs on new methodologies/trends.
• Evaluated licensed dashboard application in terms of functionality/usability/accessibility. Created videos and roadmap - helped execs understand it needed too much work and influenced strategic direction. Redesign and rearchitect B2B product, design Investor Relations site, community management product and API Portal offering Research and develop customer personas, identifying key scenarios and interactions.
• Created persona-based storyboards to identify points of confusion and streamline user experience. Test for accessibility. Create VPATs and prioritize accessibility roadmaps. Align look-and-feel of acquired sites and products

Senior User Experience Designer

Confidential, Raleigh, NC

Responsibilities:

• Sole UX on financial applications and sites, including online account opening, check scanning tool, account recommendation system, 401k app, project management tools, mobile app and mobile web offerings, pattern library. Design of account recommendation system outperformed leader by 41% and online account opening by 24% in external test.
• Designed: account recommenders redesign of online account opening application pre-authorized credit card acceptance process (97% customer satisfaction) mobile and alerts enrollment and preference centers for mobile devices and computers legacy 401k/pension plan applications small business check scanning application internal project management tool dashboards to show aggregate banking information across departments and banks SharePoint admin, creating dashboards for project, department, and other teams sales performance dashboard internal and external sites, including the leadership development and careers sites company’s first design pattern library

QA/Usability Analyst

Confidential, Charleston, SC

Responsibilities:

• Test data-mining software for usability & functionality issues. Create test scripts,
• Create UNIX shellscripts to automatically create AR files from customer data files, reducing file generation time (formerly done manually) by 90%
• Test online e-payment, invoicing, and reporting application for functionality and usability issues
• Review business and technical requirements to ensure application compliance, identify any business shortfalls, and create usability and functionality test scenarios
• Create application training documentation to reduce learning curve and facilitate information sharing and cross-training
• Propose usability enhancements to improve user satisfaction, decrease need for external support, and bring professional look-and-feel to application

UX Intern

Confidential

Responsibilities:

• Assist team in card-sorting and wireframing.

Senior Tech Writer & Build Release Engineer

Confidential, Portland, ME

Responsibilities:

• Write and test installations, create and maintain all guides, configure test machines and apps.
• Create all documentation across product suite.

Software Test Engineer

Confidential, Schaumburg, IL

Responsibilities:

• Test products, conduct competitive analysis and customer usability labs, monitor customer newsgroups, mentor.
• Create and maintain manual test scripts for products
• Test localized installations of Confidential Developer for 27 languages for globalization
• Configure test machines for local and foreign Windows operating systems to ensure functionality
• Coordinate with translation company & foreign language users for translation accuracy
• Ensure that installations met all Microsoft Windows Installer requirements
• Conduct competitive research to ensure products matched or exceeded competitors
• Monitor Confidential newsgroups to solve issues or propose workarounds
• Identify areas for improvement in products and in test process
• Perform sniff, functional, and stress tests
• Mentor new engineers on products, tools, and test procedures
• Ensure inter-departmental cooperation to release quality, timely products