PROFESSIONAL SUMMARY:

• Around 9+ years of overall professional IT experience with 4+ years of extensive experience in Salesforce.com CRM and Force.com platform as Administrator and Developer.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Case Management, Quote, and Forecasting.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Master - detail relationships, lookup relationships and Junction objects.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, custom objects, Reports and Dashboards.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Validation rules, Workflow Events, Actions, Assignment Rules and Approval process.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Hands on experience creating profiles and implementation of Role Hierarchies
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visual force (Pages, Components, Controllers) and Apex (Classes, Controllers, Apex Collections, Triggers, Scheduled classes, Batch Apex).
• Experience in developing Apex Classes, Triggers, Creating Workflows, CSS, HTML and JavaScript.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration with SDFC.
• Experience Cisco Secure Access control Servers
• Experience in implementing design pattern methodologies.
• Experienced in SQL, Microsoft SQL Server and Oracle.
• Capable of handling multi-tasking and multiple projects performing different roles.
• Ability to administer, configure and develop Salesforce.com applications.
• Knowledge in creating various UML diagrams like Use Case diagram, Activity diagram and Sequence Diagram.
• Proficient in Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader Utility and Informatica On Demand.
• Involved in Unit Testing, Code Review, Test Coverage and deployment from one environment to different environments.
• Possess excellent communication, interpersonal skills and the ability to work both as a team player and as an individual.
• Ability to diagnose and handle technical issues.
• Ability to quickly adapt and learn, work in-groups as well as independently with minimum supervision. Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines.
• Effective communicator at all levels of an organization in management, technical and sales roles.

TECHNICAL SKILLS:

Salesforce.com:  Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex, Visual Force (Page, Component & Controllers).

Custom Integration:  Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, AppExchange Package & Custom Application and Sandbox Data Loading

Force.com tools:  Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer,Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug - in.

Languages:  JAVA, C, C++, VB, APEX, UML, SQL, and PL/SQL

Web Technologies:  Servlets, J2EE, JSP, JDBC, Applet, Java Script, XML, HTML, DHTML, Shell Scripts and Webservice

Databases:  MS SQL Server, Oracle, DB2

Documentation Tools:  MS Office

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Admin/Developer

Lincolnshire, IL

Responsibilities:

• Liaised with BA, Solution Architect and Project Manager to clarify the business workflows
• Created and tested REST API with assertions
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and Page layouts.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales
• Used Soap UI to Create test the interfaces
• REST API calls tested with assertions
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
• Created custom Visual force components and attributes to override the look and feel of standard Visual force components.
• Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects, workflows and campaign management.
• Involved in Data validations and Data migration from its legacy systems by mapping the company information using the backed database Oracle.
• Validated test class for classes related to the project, helped other teams in writing it and always maintained more than 85% of code coverage and made a safe deployment for every bi weekly releases and major releases.
• Integrated the existing system with force.com platform using Cast Iron.
• Used eclipse, change sets and Ant scripts to deploy changes between environments.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Eclipse IDE Plug-in, Win7/10, HP-ALM 12, Smart sheet, Soap UI, Oracle 10i, SalesForce, Siebel8.1, Rest API

Salesforce Admin/Developer

Washington, DC

Responsibilities:

• Liaised with BA, Solution Architect and Project Manager to clarify the business workflows
• Involved in created and updated reports, dashboards and business related documents.
• As Per business needs-Setup Apps, Objects, Page layouts, related lists, Tabs, Roles, Profiles,
• Formula fields, Validation rules, Workflow rules, Approval process successfully.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects.
• Created Custom Report types, custom reports and Dashboards for stakeholders review in the Organization.
• Created user roles, profiles and implemented Object level, field-level and record-level security.
• Used Conga composer for generating pdf and word documents.
• Provide solutions to the grants system in salesforce.
• Developed APEX code for complex functionalities.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed visual force pages to meet the business requirements.
• Developed Visual Force components
• Used skuid in salesforce for better UI layout
• Created various communities in salesforce in order to meet the business requirements.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Used connected apps feature in salesforce in order to use some of the legacy system functionalities in salesforce.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, JQuery, Java Script, S-Controls, Workflow & Approvals,, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Salesforce Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales
• Performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
• Created custom Visual force components and attributes to override the look and feel of standard Visual force components.
• Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects, workflows and campaign management.
• Involved in Data validations and Data migration from its legacy systems by mapping the company information using the backed database SQL Server.
• Wrote test class for classes related to the project, helped other teams in writing it and always maintained more than 85% of code coverage and made a safe deployment for every bi weekly releases and major releases.
• Integrated the existing system with force.com platform using Cast Iron.
• Used eclipse, change sets and Ant scripts to deploy changes between environments.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, JQuery, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Source Revision Control(SVN), Windows XP, Jira.

Salesforce Admin

Responsibilities:

• Developing new tools for Business in Salesforce.com.
• Automating business process by developing batch processes using APEX programing language.
• Developing User Interfaces using Visual Force, S-Control, HTML/XHTML, XML, JavaScript, Css and JQuery programing Languages.
• Developing backend logic using APEX programing language.
• Writing SQL, SOQL and SOSL queries. (SOQL and SOSL are Salesforce Query Languages).
• Integrating Legacy applications like SAP, Hyperion, Amazon web services and Oracle Database with Salesforce.com using REST based, SOAP based web services and JAVA.
• Architecting and building solutions within the Salesforce Portals and Force.com sites.
• Processing and transforming business data using ETL tools like Informatica, CAST IRON and Data loader.
• Developing complex Dashboards and Reports in Salesforce.
• Developing Salesforce Triggers to handle Bulk data loads.
• Design and develop Relational Database using Salesforce customizations like creating lookup relationships, Master-Detail relationships and Junction Objects.
• Managing IDM (Identity management) tools based on O Auth 2.0 and SAML (Security Assertion Markup Language) for SSO (Single Sign On).
• Design and implement SSO (single sign on) for Salesforce applications.
• Salesforce Administrative work like creating Users, Licenses, Profiles, Record Types, Page Layouts, Permission sets, Field Level Security, Sharing rules, Roles and Role hierarchies, Change Sets, Workflow’s Rules, Approval Process and Knowledge articles.
• Using Salesforce IDE and Eclipse IDE for developing and deploying code.
• Strong understanding of agile methodologies.
• Developing Unit test cases using Apex Test methods, Java.
• Maintaining code coverage for Salesforce application around 90%.

Environment: Saleforce.com platform, Force.com API, Apex Managed Sharing, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in.

Jr. Salesforce Administrator

Responsibilities:

• Provide administration and support for Salesforce database.
• Manage users, roles, profiles and groups.
• Created and updated reports and dashboards.
• Performed functional testing, Tax verification for multiple Web services with SoapUI Application
• Administered Salesforce users/profiles.
• Experience in Creating and troubleshooting APEX Code and visual force pages.
• Mentored 6 Salesforce users as administrators.
• Answered customer requests that come from various channels like phone, online or chat

Technologies: Unix, SalesforceCRM, Excel, Apex, Visual force, Win7

SQA

Responsibilities:

• Testing conversion of citi lock box to first data lock box.
• Created test plan, test scripts, test steps for individual lockbox based upon business requirements and processes.
• Performed functional testing for preparation of test batches, Scanning test decks on scanners(OPEX3600/7200)
• Performed manual testing for reach step of lockbox testing.
• Performed functional, regression and end to end testing for each box.
• Performed UAT with 10-15 users on each lockbox.
• Worked on Performance test plan.
• Created Vuser scripts, parameterized and correlated scripts in LR-VUGEN.
• Created and executed scenarios in LR-CONTROLLER, and analyzed the results using LR-ANALYZER.
• Scaled the scripts to 250 Vusers and provided key metrics to the management.
• Presented accurate and timely reports to the management.
• Verified traceability of Test Conditions to Test Cases
• Provided Test Estimates for various phases of the project
• Regression automation scripts on QTP 8.0 with VB Script
• Mentored and coordinated 10 off-shore resources
• Performed Backend testing using SQL
• Used Quality Center for executing test cases and bug tracking.

Technologies: WinXP/7,Wausau Application, QTP 8, Server2003, Loadrunner 10.x, Oracle10i,

Confidential

Team Lead

• Prepared test plan, test strategy for testing scenarios for the GCIRB Project. This Project is dedicated to merger of couple of banks with BOA.
• Responsible for prepared test plan detailing the entire testing process from the PFS, BRD
• Responsible for Providing Daily and weekly status report to Project Manager and Management team.
• Prepared and Developed Mock-ups according to the Business requirements.
• Created the test plan according to the Business Requirement document in the Quality Center (QC 10).
• Performed UAT Testing activities for Checkout and Inventory related functionalities of K&G Application.
• Created and executed Test Scripts using QTP and Selenium.
• Created test plan, test cases for cross browser and OS testing for mobileApp.
• Responsible for Creating defects in the Quality center and follow up with developers on fixing the issues logged.
• Involved in white box and black box testing on KYCS&MCD integration.
• Performed data integrity testing using SQL
• Performed Functional and Regression testing using RFT.
• Successfully conducted UAT with 15 users.
• Created Automated scripts for functional and regression testing.
• Performed and maintained defects through Jira.
• Mentored offshore team of 10.
• Created and updated Shell scripts for testing purposes

Technologies: XP/7, Test Director, RFT, UNIX, Java, MS office 2007, Tom cat, Oracle10g, SQL developer, Jira.

SQA

• ESN (EDI services Network) is a real-time transaction system in which Medical eligibility / Claim Status / referral etc. inquiry is done in real time using CBP (Comprehensive Batch Processing).
• CBP (Comprehensive Batch Processing) is the batch process for submitting medical claims from providers to Data Clearing house(eg: WebMD) and in turn claims are manipulated and translated data as per payers requirements are sent to the providers.
• Verified the functionality of the EDI TCP/IP server with the help of EDI client tool.
• Created and updated test plan after reviewing requirement
• Interacted with the developers on application bugs
• Involved in data driven testing on X12 EDI format
• Performed integration and system testing
• Involved in creating Test plan and Test cases from the Functional Requirements
• Performed data integrity testing using T-SQL.
• Populated Test Data into Test Database.

Technologies: Windows XP, QTP 9.1, QC, Agile, EDI TCP/IP 837/835, X12, Exceed, SQL Server2005.

SQA

• Nielsen offers an integrated suite of market information gathered from a wide range of sources. Presently working as SQA for testing the company’s new “AnswersQC” portal developed in dot net Env.
• Interacted with Business people and prepared BRD document
• Created test plan, test cases and executed them successfully
• Performed Manual and smoke testing on the Application.
• Performed integration, system and UAT testing
• Used LD to perform stress and volume testing on the application.
• Created and updated Shell scripts in test Technologies for batch run.
• Extracted data from daily data packages using Perl and transformed the fields and Loaded on to Oracle Test database
• Mentored offshore team of 3.
• Involved in validation of data using T-SQL.

Technologies: XP, MS Office 2007,Visual studio 8,c#,LoadRunner 9.X, SQL Server2005, UNIX, Oracle 9i,Perl.

SQA

• Secondly I was also involved in process validation for SAP SD Module. Where I had to analyze and review the behavior of different phases as per the documentation.
• Performed functionality testing for pricing module.
• Involved in preparing a test plan detailing the entire procedures followed before actual system Testing.
• Analyzed the requirements for the application modules and prepared detailed test scenarios and test cases.
• Performed Manual and Automated testing.
• Involved in Functional, and Security testing.
• Created Inquiries for Pricing for testing purposes.
• Created invoices for pricing and validated with invoices from production.
• Conducted System testing for each phase of the application.
• Used QC for Defect Reporting.

Technologies: SAP SD Pricing ECC 6.0, Oracle 9i. PL/SQL, QTP9.2, Quality Center 9.X, Vendor Management System, Waterfall

Team Lead

• Prepared test plan, test strategy for testing scenarios for the global eDistrib portal. This Application is used for sending sensitive data through export control to other counties.
• Prepared and updated test plan from BRD And Requirements.
• Perform Functional, system, Integration and Regression testing on the application.
• Create Regression test set and identify test scripts for Regression testing.
• Involved in white box and black box testing on eDistrib portal
• Performed data integrity testing using SQL
• Created and updated QTP scripts for frontend and backend testing
• Used QC for defect tracking
• Wrote and executed Test scripts/Test Cases using Junit framework.
• Created Scripts for functional and regression testing.
• Mentored offshore team of 10.

Technologies: XP, QTP 9.1, Test Director, Unix, Java, MS Office2000/ 2007, Oracle9i,SQL developer, websphere.

Team lead/SQA

• Develop automated test scripts for Build Verification using Silk.
• Perform Functional, GUI, UAT and Integration testing on the application.
• Create Regression test set and identify test scripts for Regression testing.
• Perform White box and black box testing on Life Illustrations Apps
• Performed Validation for premium and coverage for Life Illustrations Apps.
• Performed Functional and Regression testing.
• perform stress and volume testing using SP
• Created Scripts for functional and regression testing.
• Mentored offshore team of 10-15 .
• Involved in validation of data in backend testing.

Technologies: Windows 2000/XP/Unix (Sun), SAS8.2, SilkTest 7.5, Oracle 8i, Toad, SQL server 2000, Silk Performer, PL/SQL.

Senior Quality Assurance tester

Responsibilities:

• Analyzed the requirements for the application modules and prepared test data and test cases.
• Performed data integrity testing using SQL.
• Interacted with the developers on application bugs
• Performed Manual and Automated testing.
• Performed integration and system testing
• Involved in creating Test plan and Test cases from the Functional Requirements
• Used Silk Central for Defect Reporting.
• Export Test Case reporting into the Harvest
• Involved data Validation testing using SQL.
• Created scripts in silkTest for functional and regression testing.

Technologies: Windows 2000/XP/UNIX (Sun), SilkTest, SilkCentral, SQL, PL/SQL, Toad, Oracle 8i.