PROFESSIONAL SUMMARY:

• An experienced Software Analyst, having 7+ years of IT experience as a consultant supporting and interfacing with multi - disciplinary teams.
• 3+ years of experience on Customization and Configuration of Entity, Views, Web Resources, Ribbon, Integration with MS Excel, Maintaining and Troubleshooting MS Dynamics CRM.
• Experienced in CRM Modules such as Sales, Marketing and Customer Service, SQL Server (writing queries, procedures and triggers), Dot NET and Web tools.
• Extensively worked on customization, configuration, installation, migration, administration and implementation of client/server application.
• Worked in all phases of software development lifecycles (SDLC) including requirement gathering, analysis, design, review, testing, debugging, documenting and deployment.
• Experienced in developing plug-in’s, workflows and integrating CRM with internal/external applications using CRM SDK.
• Proficient in designing and deploying Plug-in’s and Workflows in CRM to meet business requirements including Sales, Marketing and Customer services using CRM SDK.
• Experienced with .NET Framework 3.0/3.5/4.0/4.5/4.6 and ASP.NET.
• Configure the application to meet a client’s requirements using MS Dynamics CRM Customization Tool, Workflow Tool and SDK.
• Experienced in Dashboard creation and Site Map Editing.
• Design and integrate business processes and data flows between CRM applications and other applications.
• Experienced in translating requirements into solutions with proper dependencies and preparing strategic development plan in MS Dynamics CRM.
• Experienced in understanding MS Dynamics CRM Architecture and XRM applications.
• Experienced in design, development of User Interface (UI) application and implementation using C#, ASP.NET, HTML, XML and SQL.
• Experienced in XML for formatting outputs and schemas.
• Experienced in using SQL Integration Service (SSIS) for integration in Microsoft Dynamics CRM.
• Experienced in using Visual Studio for creating and editing Plug-in’s and implementing the .DLL files to MS Dynamics CRM.
• Experienced in using Sure Step Methodology for creating and implementing of process to minimize risk.
• Experienced in using SQL Reporting Service (SSRS) for report building in MS Dynamics CRM.
• Excellent analytical, logical and interpersonal skills.

TECHNICAL SKILLS:

Languages: C#, VB.Net, SQL

Dynamics CRM: CRM 2013/2015/2016, CRM SDK, CRM Forms, views, Workflows

.Net Technologies: ASP.NET 1.1/2.0/3.5, C#.NET, .Net Framework 3.0/3.5/4.0/4.5/4.6

Data base: SQL Server 2008/2012, MS Access, SAP Hana, MySQL

Environment: s: Microsoft Visual Studio 2012/2013

Operating Systems: Windows NT/ 2000/2003/2008/2012 MS DOS, UNIX GUI

Tools: SSIS, SSRS

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Microsoft Dynamics CRM/Developer

Responsibilities:

• Create a Financial IP.
• Create a project plan including hourly estimates by task and milestones to serve as a guide throughout the project.
• Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CRM
• Conduct User Group interviews to assess needs and wants for new Project Management Database.
• Design and integrate business processes and data flows between CRM applications and other applications.
• Create custom data entry interface in Microsoft CRM.
• Possess the ability to lead design sessions and make appropriate decisions in creating an XRM solution.
• Participate in technical events & conferences as a subject matter expert on Dynamics CRM SDK and demonstrate key product features to client.
• Identify creative workarounds to meet requirements without the development of custom code.
• Understand the functional capabilities and limitations for out of the box functionality as well as custom code.
• Implement ASP.Net Project with MS CRM using Web Services.
• Created various SQL reports/CRM SQL reports for required Deal, Repetitive wire (SSI) and Counterparty Maintenance application.
• Design and develop REST service using Web APIs.
• Involved in Agile Confidential planning meeting Performed CRM system administrating including Configure system wide settings, setting entity and global auditing, setting duplicate record detection roles and schedule detection jobs.
• Tested the code developed to ensure it accurately captured the existing business processes.
• Provided ongoing troubleshooting, defect and enhancements.

Environment: .NET, SQL server, SharePoint, Active Directory, Java Script, C#, HTML 5 and Microsoft CRM Premise/online 2015, CRM SDK, CRM forms, screens, views, workflows, reports.

Confidential, Dallas, TX

Microsoft Dynamics CRM Consultant

Responsibilities:

• Project involved Microsoft CRM implementation.
• Analyzed the business requirements and advised feasible solutions to achieve business goals.
• Developed both Managed and Unmanaged solutions in Microsoft Dynamic CRM to support the enhancements and published the customizations into the system.
• Installed and configured MS Dynamics CRM 2015 system for development and testing, configured server instance, created organizations.
• Used SSIS to Import data into the system using multiple sources.
• Customized various system entities and created custom forms, custom fields, custom views etc.
• Gathered a variety of data points for reporting services.
• Implemented an MS Dynamics CRM process using Marketing, Sales and Service entity modules using various components of Managed and Unmanaged solution, XRM custom components using plugins(C#), workflows, Dashboard/Reports, data management, Migration of 2011 to CRM 2013, from 2011 to CRM 2015, Administration of MS Dynamics CRM application.
• Developed custom web pages to retrieve and update data in MS CRM.
• Responsible for Providing redundancy and backup support for other team members.
• Developed ODATA endpoint on required entities in CRM.
• Developed complex reports using SSRS and deployed into MS CRM.
• Extensively work with MS Dynamics CRM reports, SSRS and Out of the box reports.
• Worked on the initial setup for the Production environment created Business Units, Roles and Users, imported accounts and assigned ownership.
• Responsible for working with the Environment Teams during the migration and promoting the code onto QA, UAT and PROD environments.
• Designed the Security Model for the production environment.
• Provide support for change requests by the end user.

Environment: MS Dynamics CRM 2015, MS Dynamic CRM SDK 2013, Visual studio 2012, Active Directory, CRM server, Dashboards, SSRS 2008 R2, Message queues (MQ), XRM Toolbox, XML, Ribbon Workbench, Javascript, C#, ODATA, .Net Framework 4.5, XRM SDK framework.

Confidential, Orange County, CA

Microsoft CRM Dynamics

Responsibilities:

• Responsible for designing, development, and integrating to Microsoft Dynamics CRM.
• Created a type safe façade layer to handle entity CRUD operations from both the Plugin and Workflow/Process context as well as ASP.NET web pages.
• Integrated XRM and ASP.NET web pages with internal sales systems.
• Used SQL Server to write specific queries to search the company database to get different user records.
• Used SQL Server Reporting Services (SSRS) to make custom reports and generate it on a weekly basis.
• Deploy CRM configure, and customizations plus report and dashboard creation.
• Involved in Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.
• Responsible for developing the reusable Components on UI(Views) by developing the Partial Views, View starts, and reusable components for implementing the business rules with C# and OOPS Concepts.
• Customize Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
• Created various SQL reports/CRM SQL reports for required Deal, Repetitive wire (SSI) and Counterparty Maintenance application.
• Design and develop REST service using Web APIs.
• Worked in SQL database Optimization and implementing Performance tuning on the Data Retrieval Queries.
• Developed external SQL reports in SSRS and deployed into MS CRM.
• Designed and built DTS/SSIS packages and ran several scripts for implementing changes in the backend for applications.
• Design and developed Views, Store Procedures, Joins and Temp Tables, User Defined Functions
• Involved in modifications of various projects related to Service Desk like Configurations Application, Service Desk Web Application and Service Desk Reports, and successfully deployed to Production.
• Troubleshoot production issues.
• Design and Developed SQL stored procedures.

Environment: Microsoft Dynamics CRM 2013, Visual Studio.NET 2010/12, JavaScript, SQL Server 2012, SSRS, ASP.NET 4.0, C#, SQL.

Confidential

.NET Developer

Responsibilities:

• All the user interface layers, web pages are created and integrated to maintain the data flow and data integrity using ASP.NET User Controls and Web Controls.
• Created Maintenance screens to Add/Modify/Delete using Data grids, Data Readers and Datasets.
• Used XML to transfer data between the Client and Server.
• Developed Stored Procedures, Triggers, Views, and Cursors using SQL Server.
• Created UI screens using ASP.NET web forms and user controls.
• Database design for the entire application, worked in development and test environments, developing, debugging and modifying SQL programs.
• Implemented Multi-Tire Web form/Win form application using C#.Net.
• Developed web forms using ASP.NET server controls and validated client side using Java Script.
• Developed various reports using Custom Reports.
• Created data load packages using SSIS.
• Created the database objects like tables and related table constraints.

Environment: Visual Studio, .NET, .NET Framework 3.5 & 4.0, ASP.Net MVC, .Net Entity Framework, SSRS, HTML, C#, SQL Server.

Confidential

Business Analyst

Responsibilities:

• Involved in gathering business requirements from the clients to identify the features to be included in the ID card through requirement gathering techniques including group interviews, focused groups, online survey.
• Developing Business requirement for client specific request, performing analysis, portal enhancements, supporting the development and testing processes, and understanding the applications, data, and associated technologies for the organization. Report generation, and an artifact document for each new client.
• Prepared functional requirement document (FRD) to provide details of each business and functional requirement, development and implementation plan of these requirements, timelines, owners, etc.
• Prepared use case diagrams and description documentation based on the analysis, and obtained approvals from the clients.
• Involved in extensive DATA validation by writing several complex SQL queries and Involved in back-end testing and worked with data quality issues.
• Performing data management projects and fulfilling ad-hoc requests according to user specifications by utilizing data management software programs and tools like Toad, MS Access, Excel and SQL.
• Developed sample reports for data analysis on various levels of data required for right segmentation.
• Generated weekly status reports by running SQL queries against the data repository.
• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing, and rollout of new and modified feature functionality deployed on the back-office web applications.
• Assisted in developing deployment documentation before the project was ready to be deployed.

Environment: MySQL, SQL Server, Microsoft Office, Microsoft Excel, Windows 7, Microsoft Project.