SUMMARY:

• Skilled in web technologies and development, from initial concept and design through documentation and planning to site creation, training and continuing documentation
• Motivated and dedicated professional, eager to learn with a strong passion for staying up to date with latest technology and applying new knowledge
• Detail oriented with strong documentation, communication skills and interpersonal skills; extensive experience working with staff of all levels from administrative to CEO and clients

EXPERTISE AREA:

• Customer service & relations
• Thirst for knowledge
• Business management
• Content management
• Web asset management
• Troubleshooting & critical thinking
• “People person”
• Web design & creation
• Documentation
• Stakeholder requirements
• Hardware/software installs
• Project management
• Process optimization
• Training
• Learning new systems

TECHNICAL SKILLS:

Languages: HTML/XHTML, HTML5, CSS, jQuery, Django, Markdown. Familiar with PHP, SQL, JavaScript

Software: General Content Management, MS Office Suite, oXygen, Adobe InDesign, Adobe Dreamweaver, Adobe Standard, Adobe Photoshop, Aptana Studios, Spiceworks, AEM/CQ5, ActiveCollab, Git, Visual Studio, Team Explorer, various other IDEs and text editors

Web & Project: Site design, development and maintenance, SEO, project management, systems analysis, systems design/development, database design, graphic design, CMS, Content Author, Localization

Other Tools: XML, validation tools, WAMP server, FTP, Shared Hosting, Clickibility CMS, Confidential Content Management Server 2002, Linux operating systems, virtual machines, Limelight CMS, AEM/CQ5, GIT versioning and change control.

Hardware: PC hardware and peripherals, Arduino Uno microcontroller, Raspberry Pi

PROFESSIONAL EXPERIENCE:

Release Content Manager

Confidential, Redmond, WA

Responsibilities:

• Short term contract to review, design, and implement updates to product information pages based on customer feedback and website telemetry
• Content Management for all documents related to Visual Studio (and VS for Mac) and Team Foundation Server releases
• Manage file localization for 10 languages
• Coordinate with cross - team participants on all release activities
• EULA publishing
• Document editing and updating
• Stakeholder recommendations
• Quality assurance
• Project management
• Telemetry metrics
• User/Developer verbatim feedback

Content Manager/Author

Confidential, Seattle, WA

Responsibilities:

• AEM/CQ5 Content authoring - product wall headers, landing page, launch calendar, etc. built using customer briefs/comps location based content
• Content authoring for more than 20 languages both commerce & non-commerce
• Translation management
• Troubleshooting & training & process improvement
• Project management
• Helped implement a team quality assurance program
• Collaborative projects

Program Curriculum Developer

Confidential, Lynnwood, WA

Responsibilities:

• Interview students to collect data
• Review all code and lectures for the web developer certificate program
• Research technologies and other higher education curriculums and give recommendations
• Technical writing/reporting
• Update course materials
• HTML code validation and clean up
• Template creation and management

Front End Web Designer/Content Manager

Confidential

Responsibilities:

• Content migration and management - Clickibility Content Management System (previously Limelight)
• Maintain and update content in multiple languages on 55+ global sites
• HTML code analyzing, clean up and maintenance
• Testing and bug reporting/management
• Testing systems and process flows
• Documentation and business processes
• Content and asset creation and correction, working with subject matter experts
• URL correction and tracking
• Liaison between IT, CMS and Web teams
• Content Strategy

Volunteer/Internship/Coordinator

Confidential, Lynnwood, WA

Responsibilities:

• Level 3 Student Tech Support - Provide support for students in the areas of: pc basics, internet/downloads, LMS(student portal), and account support (password reset/unlock), design tutorials, create knowledge base articles
• Project Management - Chartered student club, EdCC club project (sites, groups, online forms) with CSEL
• Marketing/Event Coordination - Training videos, event coordination, marketing & signage, social media
• Technology Club - Club founder and former President, manage/recruit new members, event participation, generate topics and presentations

Executive Assistant

Confidential, Seattle, WA

Responsibilities:

• Project Management: Event planning for groups of 5-650, full due diligence services for properties of 150-624 units, assisted with staged rollouts of software and policies to properties, IT asset inventory management.
• Financial: Monthly/annual budgeting and financial reporting (including preliminary reporting, narratives, gl/p&l adjustments, accruals, yearly and monthly analysis), accounts payable and payroll for 3 divisions. Managed corporate and property level billbacks. Saved 20% in administrative salary
• Office Management: MS Office (Word, Excel, PowerPoint), managed the day-to-day office function, lead staff of up to 8 administrative and reception professionals. Prepared client presentations and materials (cd’s/light scribe, hard copies, specialized materials). Managed all client building contracts and vendor contracts & relationships, employee screening, hiring, and training.
• Other Support: Software support, troubleshooting and resolution (triage) of minor issues for 30+ users, managed office equipment, asset tracking and maintenance contracts.
• On-Site: Lease apartments for properties of 73-236 units, monthly and weekly financial and site reporting, marketing, community outreach, management training, fair housing and LT laws, resolved tenant complaints.