SUMMARY:

• Over 8+ years of experience in IT with around 5+ years of experience in Salesforce.com CRM platform as Developer/Administrator including analysis, modeling, design, coding, testing and implementation on various business domains like Insurance, healthcare, Media and Telecom
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration
• Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Extensive experience in designing of custom objects, custom fields, Workflow Alerts & Actions, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, and Dashboards
• Experience in creating different types of Reports like Tabular, Summary, Matrix, Join and also developing Dashboards using Reports
• Salesforce Lightning Experience - Used SLDS for developing Lightning Components, Actions, Event and Server-Side Controller
• Good experience with user Roles, Role hierarchies, Profiles, Permission sets and Sharing settings to ensure that the protected data is available only to the authorized users
• Having good knowledge on salesforce.com sharing rules and user access privileges
• Experienced on Salesforce1 and Salesforce Lightning solutions.
• Expertise in customization, configuring, deploying and integrating Salesforce.com CRM solutions
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, Custom Buttons and Links and Email generation according to application requirements.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer
• Experienced in Lightning Experience, which includes the Lightning Component Framework and also involved in building Lightning component using the aura framework.
• Strong knowledge in writing test classes before deploying into production.
• Used Force.com developer toolkit including Apex classes, Apex triggers and Visual force pages to develop custom business logic.
• Experience with Data migration and updates through the tool App Exchange Data loader in Salesforce.com
• Experience in integrating salesforce with external applications using Force.com SOAP API and also developing Apex SOAP and REST based requests for communicating with Web Services.
• Team player with good Interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem solving skills.
• A quick learner to new concepts, Applications and i8mplement them in the project successfully. Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously and accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

IDE's and Tools: Eclipse IDE, Force.com Eclipse IDE Plug-in, Dreamweaver, NetBeans, SQL Query Analyzer

Programming Languages: Java, C++, C, APEX, SQL, PL/SQL

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts SOSL, SOQL.

Databases: SQL Server, MYSQL, Oracle 10g/9i, MS Access

Methodologies: SDLC, Agile

SFDC Tools: Data Loader, Connect Offline, Salesforce to Salesforce, Apex Explorer, Eclipse IDE Developer console, Cast Iron

Force.Com: Apex Custom Controllers and Extension, Apex triggers, S-controls, SOQL, SOSL, Ajax Toolkit, packaging and migrations, Force.com IDE (Eclipse).

SFDC Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Service Cloud, Analytic Snapshots, Sandbox development and Testing.

CRM Tools: Salesforce.com

SDLC: Rational Unified Process (RUP), Use Case Diagram, State Diagrams, Entity Relationship Diagram, Agile Methodology, Water fall Methodology, V-Mode

Operating Systems: Windows 7/2003/XP/Vista/200/NT/98, UNIX, Apple IOS 4.2

PROFESSIONAL EXPERIENCE:

SFDC DEVELOPER

Confidential, Richmond, VA

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Developed custom Visual force pages to automate Approval processes that used Email Approvals and Parallel Approval steps
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Developed salesforce1 Lightning apps, components, controllers, handlers and events in the existing organization.
• Adding Lightning components to salesforce1 using in Visualforce page.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, upgrade installation.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Engaged with internal support team on implementing a several enhancements for automation of business process using schedule and Batch Apex.
• Experience in framework, Lightning Components and Salesforce Lightning Design System (SLDS)
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Deployed Customization from Sandbox to another Environment by Eclipse IDE and Change Set.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked with Technical Leads and SME to Support the documentation.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Wrote Apex Test classes to Unit test Apex classes before moving to Production.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).
• Created and maintained the documentation for Design, Migration and Integration.
• Involved in deploying applications from Sandbox to Production.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Lightning Components, Aura Framework, Workflow & Approvals, Reports, Service Cloud, Batch Apex, SQL Server, Salesforce Lightning Design System, Change Sets, Salesforce1, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, Eclipse IDE Plugin, Git Hub, Jira

SFDC DEVELOPER

Confidential, Herndon, VA

Responsibilities:

• Developed Apex triggers, Apex classes and test methods.
• Developed Salesforce.com approval workflow for Account, Rate Change, Order and Price objects.
• Wrote various queries in generating reports using combination of custom objects and standard objects. Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Used Data Loader for Data Management in force.com platform.
• Performed administration tasks as needed, managing custom fields, Integration and data cleanup.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Integrated Salesforce.com with external systems using SalesForce Partner Web Services for approval and custom workflow solution.
• Created Lightning Component tabs and Visual force Tabs.
• Implemented the salesforce1 mobile application with navigation, notifications, offline, branding and classic configuration.
• Auto assigning the cases to the available operators and resolve the cases at the earliest by using scheduled and Batch Apex classes.
• Involved in salesforce1 mobile with developing the menu items, field objects, fields and lightning components.
• Created intuitive user interfaces in Salesforce using Lightning Component, Angular.js, CSS and Twitter Bootstrap
• Developed Salesforce.com triggers for custom objects as part of workflow rules.
• Estimating migration project efforts involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Created Custom objects, fields according to the requirements of business, which are useful in the validation of entitlements.
• Created custom Profiles to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Created Roles, Public groups to loosen the data security so that the data can be shared among the users when needed.
• Used Change Sets, Jenkins for deployment, once the Component merge has been done in Git and the source is ready, in to the other salesforce instance.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Involved in Assisting developers to solution Salesforce development using out of the box application functionality
• Involved in production support for the application which already existing in Production environment.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Environment: Force.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Agile Methodology, Lightning Components, Salesforce1, Aura Framework, Jenkins, Batch Apex, Standard Objects, Custom Objects, Custom Tabs, Email Services, Security Controls, Force.com Triggers, Workflow and Approvals, Reports and Dashboards

SALESFORCE DEVELOPER

Confidential, Chicago, IL

Responsibilities:

• Interacted with business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Coordinated business process reviews meetings with multiple teams to establish standardized workflow processes.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on both custom and standard objects, Components, and Visual Force Pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Customizing the existing Apex classes and Visual Force pages for better performance.
• Creating Workflows for field updates, email- alerts and time-based workflows to accomplish the business requirements.
• Created profiles and field level security to hide critical information on the profile users.
• Used custom settings wherever possible to avoid SOQL queries.
• Deployed Components by using Ant Scripts and Force.com IDE
• Used SOAP web services and XML as data communication with external systems
• Created email-templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Deployed Components by using Change sets.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Developed complex Apex batches to clean up the offers data.
• Used Change Sets for deployment to production
• Providing Support to Day-to-Day issues

Environment: Force.com Platform, Eclipse 3.6, Apex, Visual Force, JavaScript, JQuery, SOAP, RestApi, WSDL, XML, Force.com Data Loader, Visualforce pages, Apex Classes, Apex Triggers, SOQL and SOSL, Reports and Dashboards, Workflows and Approvals, Change SetsSFDC DEVELOPER/ADMINISTRATOR

Confidential, Atlanta, GA

Responsibilities:

• Actively involved with Business analysts, other developers, involved in enhancement of business modules using Standard and Custom Objects, formula, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Created various profiles and configured permissions based on organizational hierarchy requirements.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports, and Dashboards.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Conducted Requirement analysis and Design Walkthroughs along with the designers, consultants and management staff.
• Involved in external data sources mapping to External Object in Salesforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.
• Implemented Web-to-lead to track and solve leads from the website.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, Components, and SControl to suit to application needs.
• Used Tools like RALLY, Confluence and SharePoint to keep track of the time for development and maintain the tickets.
• Provided training to internal business users to use application and develop their own custom reports.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Environment: Saleforce.com, Force.com Explorer, Apex Triggers, Visualforce Pages & Apex Controllers, Salesforce.com Data Loader, Eclipse IDE, Custom Objects, Custom Tabs, Force.com Eclipse Plug-in, Data Loader, Email Services, Security Controls, HTML, Java Script, CSS, SOAP, SSIS, ETL, MVC Design Patterns

SALESFORCE ADMINISTRATOR

Confidential

Responsibilities:

• Involved in User Management - Creating users, Roles, Profiles.
• Involved in SFDC application support for end users.
• Designed System Configuration Enhancements (Dashboards, Reporting, Page Layouts, Sharing Rules, Role
• Hierarchy, etc.)
• Develop and Deploy Apex classes and Apex Triggers from test environment to production using eclipse migration tool.
• Customized tabs for among different business users group and Business centers.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net/Biztalk environment and
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases.
• Involved in reports development.
• Customize Work.com page layouts, fields.
• Develop Validation rules and workflows.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse

PROGRAMMER ANALYST

Confidential

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Designed and developed technical specifications using design patterns.
• Involved in all phases (Unit/Integration/System) of Testing.
• Designed and developed Session beans for implementing Business logic.
• Involved in configuration, development, and deployment of EJBs, JSPs & Servlets in Web logic test Environment.
• Developed UI, which enhanced user efficiency in using the functionality defined after business analysis.
• Designed intuitive responsive web pages using the concept of negative margins and percentages.
• Designed cross browser compatible web pages.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, Hibernate 3.2/3.3, Spring 2.0/2.5, Web Services, EJB, Servlets, SOAP, XML, IBM, IRAD 6.0, CVS, ANT Build Scripts.