Consultant L3-SME Â Resume

SUMMARY:

Experienced and accomplished Unix, Linux and Wintel admin with over five years' experience working with business applications to resolve server related issues in a challenging fast - paced environment. Exceptional technical knowledge and skills that lead to innovative problem solving and efficient resolution of client issues. Astute communicator with effective high level communication skills, and an extensive technical view into troubled areas to provide improvements to customer infrastructure. Effective leader with proven leadership methodologies, vendor engagement skills and well-organized problem resolution abilities.

EXPERTISE AREA:

Excellent communication skills, both verbal and written.
Innovative Leadership
Vendor / Client Relations
Effective IT Solutions
Change Management
Root Cause Analysis
Problem Management
Effective Documentation Processes
Efficient SLA Adherence
Experienced in Communications/ IT Infrastructure
Excellent Priority Tasking

TECHNICAL SKILLS:

Operating Systems: Unix/Linux

Red Hat: Solaris

HPUX: AIX

VMWare/VSphere: Veritas (VCS)

Windows Server 2003: Windows Server 2005

Windows Server 2008: Windows Server 2012

Windows 7 and 10: Windows XP

Windows Vista: Hardware: New server installs to include installing new hard drives and cabling. racking and loading the appropriate OS (Windows Server, Red Hat, Solaris, AIX).

Programming: Languages: VB and BASH scripting (Writing code in Visual Basics programming software)

PROFESSIONAL EXPERIENCE:

Confidential

Consultant L3-SME

Responsibilities:

Unix/Linux/Virtual Administrator engaged in resolving Incident, Change, and Problem tickets that are part of the Unix and Virtual environments.
Demonstrated effectiveness that has led to efficient resolution of issues to meet contractual SLA that resulted in receiving commendations from clients.
Proven track record in addressing the issue effectively to allow the client to get back to normal operations in a timely manner and at the same time reducing the impact.
Perform Root Cause Analysis (RCA) and suggest Corrective Actions (CA) to prevent reoccurrence.
Created, verified and assisted in the Root Cause Analysis (RCA) for Unix and Virtual, that is used to prevent future outages to businesses.
Goal Oriented to find the heart of an issue and problem so that it does not recur.
Assisted in applying, creating and managing the Correct Action (CA) as it applies to the fix after the RCA is determined.
Liaised with the Client businesses and vendors to get proper outages to apply Corrective actions to prevent further outages or downtime for the business.
Planned, coordinated and implemented changes in both the production and test environments. This required working along with the business to schedule outages, risk and ensure proper planning was set in place.
Managed and assisted in vendor engagements (Oracle, Red Hat, Veritas, HP), following the proper escalation procedures to ensure a timely response. In specific cases where it required a full analysis of logs, escalations to proper individuals was followed per company policy.
Engaged with hardware and OS vendors to analyze server related problems that could be affecting the business application or database as a proactive approach to reducing unplanned outages.
Provided RCA, CA and resolution to the Client business once full analysis has been completed.
Worked alongside the patching team during scheduled maintenance windows to provide expert technical support in addressing any issues resulting from the patches.
Consistently resolves customer’s incidents in an efficient manner, while also providing the highest level of customer service through deescalating situations and liaison reducing the impact that a problem has on the environment.
Managed and verified the Configuration of Veritas, failing over of Veritas between nodes, validate mounts, DBs, and disk groups are online and functioning.
Technical Expert in Unix/Virtual and selected to Mentor Engineers in these technologies as part of the LTI Cross Training Program.

Confidential

IT System Analyst

Responsibilities:

Created, verified and updated written documentation (Creates wikis, manuals for other technical experts). Assisted in a special project to migrate the documentation to a new program.
Monitored logs, recycled servers, and solved various problems with servers per company policy. These servers included a variety of Windows, Linux, and AIX servers.
Effectively worked with client businesses to recycle applications and monitor their application logs.
Worked and liaised with the Database teams to install SQL per their specifications.
Managed, verified and patched Windows boxes with provided scripts per company standards.
Effectively and efficiently resolved Window server issues to include networking and active directory issues.
Communicated effectively both written and orally with customers and business on solving problems fast with a higher level of efficiency.
Engaged in conference calls and chats with business leaders and MetLife VP’s on critical issues.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship