Techforce Analyst / Consultant Resume Hillsboro, OR - Hire IT People

SUMMARY:

Obtain a technical position that enables further development and utilization of my extensive information technology support and skills in a manner that contributes to the success of your professional organization.

TECHNICAL SKILLS:

Proficient in: a wide range of programming languages, concepts, and technologiesOperating Systems: Windows Operating systems 95 - 8.1, Apple IOS and OSX, Windows Server 2008 R2 -20012, Ubuntu, Knoppix, Backtrack.

Software: Microsoft Active Directory, Windows PowerShell / EMS, Python, HTML, Microsoft Office 2000 - 2013, ilife Application Suite, Team Viewer, Log Me In remote desktop application, Hamachi Vlan, RDP, Exchange Management Console, Dame ware, Windows Deployment Services, Citrix Receiver, LANDesk Management Suite, Service Now, BMC Remedy Ticketing and Asset Tracking, Supportforce, STAR, Frontrange HEAT, Cisco Jabber and Cisco Unified Communications.

Hardware: Troubleshooting and repair of varied user end systems (Laptops / Desktops), networking devices, tablets, and other handheld devices, Avaya SIP VOIP phone systems.

Client Service: Excels in problem solving and customer satisfaction skills.

PROFESSIONAL EXPERIENCE:

Confidential, Hillsboro, OR

Techforce Analyst / Consultant

Responsibilities:

Global Helpdesk Support for 20000+ users within the Salesforce.com corporation
Tier1 Windows, Linux ( Ubuntu ), OSX software remote support via LogMeIn rescue or GoToMeeting
Managing Cisco Unified communications extension mobility user profiles, devices, and device profiles.
Creating cases for every user interaction within the Salesforce ticketing system SupportForce
Technical support for Android and iOS mobile devices.

Confidential, Tigard, OR

Desktop Administrator / Service Desk Analyst 2

Responsibilities:

Image Management / Deployment via WDS, MDT 2013, WAIK. Patching, setting up deployment task sequences for LTI.
Provide Level 2 Help Desk Support for 200~ users both locally and remotely.
Technical support for Windows, OSX, and mobile systems.
Record all incident and task tickets within Frontrange HEAT environment.
Perform inventory audits on all IT assets within the company.
Working with vendors such as Dell to order new IT assets (Laptops Desktops, and Monitors) and or setup warranty repair.

Confidential, Arlington Heights, IL

Service Desk Analyst 2

Responsibilities:

Provided local IT desktop support for 250+ users troubleshooting and resolving issues with computers, laptops, printers, SIP phones.
Assisting the Intuit San Francisco service desk helping provide tier 1 support for 8000+ internal users globally.
Working with other essential IT groups to upgrade, troubleshoot, or decommission any Telecom or other Networking Equipment (servers, integrated services routers, etc.)
Organizing and keeping track of all CI’s and other IT equipment via Remedy and Service Now.
Prepared new hire classroom environments (prepping workstations, setting up seating, and running copper.)
Deploy Windows operating systems to both laptops and desktops via LANDesk Management Suite and PXE boot.

Confidential, Crystal Lake, IL

Central Intelligence Agent: Computer Technician

Responsibilities:

Detecting and removing viruses, malware, spyware
Installing and customizing software
Detailing and organizing records related to customer repair processes through the STAR ticketing system
Providing clients with repair status
Performed computer hardware and software diagnostics, repair, and installations
Responsible for activities and employee development of 5 employees
Prepared operating reports
Client problem solving related to equipment repair and service issues
Computer and service contract sales / renewals

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Techforce Analyst / Consultant Resume

Hillsboro, OR

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