SUMMARY:

• Updates and manages front end of web based application to increase visibility among global partners in construction projects in North America and Asia
• Works cohesively with software engineering team to integrate existing systems and new systems into web based application to a near - autonomous project management solution
• Instructs staff members and clients on application use and provides troubleshooting help seven days a week
• Manages inventory and programs for over 60 staff members located in Los Angeles, Hong Kong, Beijing, Macau, and Houston
• Edits and maintains company website according to company brand and values
• Manages global communication through maintenance of multiple global video conferencing rooms, e-mail administration, and internal VOIP system
• Coordinates portions of multi-million dollar projects in Honolulu and Cambodia remotely

TECHNICAL SKILLS:

Microsoft Office Suite: Word, Outlook, Excel, and PowerPoint Microsoft Office 365 Administration

Photo Editing: Proficient in Adobe Photoshop and Illustrator

Web Content Management Systems: Dreamweaver, Drupal, Fatwire, FTP, Moonfruit, SharePoint 2013, Websplanet, and WordPress

Customer Relationship Management Systems: EMC Documentum and Siebel Google Maps Pro

SEO Programs: Google Analytics, Omniture, Screaming Frog, and Sitebeam

Coding: Proficient in HTML5, CSS, and XML

Operating Systems: Microsoft Windows and Apple iOS

Social Media: Facebook Insights, YouTube Analytics, Twitter, Reddit, and Hootsuite

Cloud Storage Solutions: Google Cloud, Box, and Dropbox

Writing Style: AP Style

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Front End Web Developer and IT Manager

Responsibilities:

• Updates and manages front end of web based application to increase visibility among global partners in construction projects in North America and Asia
• Works cohesively with software engineering team to integrate existing systems and new systems into web based application to a near-autonomous project management solution
• Instructs staff members and clients on application use and provides troubleshooting help seven days a week
• Manages inventory and programs for over 60 staff members located in Los Angeles, Hong Kong, Beijing, Macau, and Houston
• Edits and maintains company website according to company brand and values
• Manages global communication through maintenance of multiple global video conferencing rooms, e-mail administration, and internal VOIP system
• Coordinates portions of multi-million dollar projects in Honolulu and Cambodia remotely
• Administrator for Box, Office365, and all other programs used by our company
• Purchases hardware and software for staff members

HTML Specialist

Responsibilities:

• Created and uploaded web content through SharePoint 2013 CMS
• Migrated old information from the previous website to the new SharePoint platform
• Stylized the V3 Unisys website to debut in July 2014 with the Unisys palette
• Trained members of the Digital Marketing team in SharePoint and HTML5 coding
• Consulted on CSS3 layout and overall design for optimal user experience
• Coordinated with team members in USA, Belgium, and India
• Troubleshot SharePoint 2013 application errors and processes
• Technical Writing - Documented complete and updated previous workflows and instructions to train future team members on SharePoint 2013

Web Support Specialist

Responsibilities:

• Supported internal and external customers on SEO, web design, wireframes, and HTML coding to create a positive UX on websites
• Managed a small group of writers to coordinate website production
• Assisted supervisors with project and team management and evaluation
• Built rapport with clients, sales representatives, and managers nationwide
• Prioritized approximately 300 different SME accounts over an 8 month period
• Acted as the point of contact on all accounts with an excellent customer service track record
• Assisted in B2B and B2C content creation, dependent upon the client’s target
• Worked exclusively with high demand clients in an undefined environment to resolve issues in a timely manner
• Coordinated website editing with local and international teams
• Trained international team members on current web design for an American audience
• Created and maintained websites for aesthetics and optimization to earn top 10 SERP
• Spoke with Spanish language clients to optimize SEO on their websites
• Created weekly Facebook posts with the goal of increasing shares for social media campaigns
• Worked with the internal paid search team for PPC campaigns achieving positive ROI on 95% of campaigns within budget
• Created and updated entries on internal CRM system to track billing and sales
• Researched keywords specific to the client’s services for maximum exposure on SERPs

Reporter, Chinese Metro Weekly

Responsibilities:

• Worked in Mandarin Chinese/Vietnamese language based environment
• Improved and updated the publication’s website and social media presence
• Created and maintained the company’s Wikipedia entry
• Sold advertising space within foreign language publications for the Philadelphia area
• Followed up on potential leads for advertising sales, including cold calling
• Wrote articles in English that were later translated into each publication’s respective language

Production Assistant Intern

Responsibilities:

• Conducted and gathered research for use in feature stories
• Translated documents from French to English, Episode 330: All Mine
• Transcribed scripts for episodes aired during season three
• Acted as a guide for production of Barack Obama’s presidential campaign, Episode 314: On the Obama Campaign at Penn State University