SUMMARY:

• Around 7+ years of experience as Software Developer with 4+ years of experience as ServiceNow Developer and 3 years of experience as Web/UI Developer.
• Extensive knowledge and experience in Development, implementation and administration of ServiceNow.
• Good understanding of ITIL V3 methodologies, and ITSM applications.
• Development experience with SDLC processes like Waterfall, Agile, Test Driven Development .
• Strong exposure to ITSM applications like Incident management, Problem management, Change management, Asset management, Service level management, Knowledge management and HR management.
• ServiceNow Experience including scripting, platform configuration, design, and deployment.
• Good working Experience in Eureka, Fuji, Geneva and Helsinki.
• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc .
• Experience in performance tuning of Remedy and Service - Now setups.
• Leading ServiceNow releases Implementations, Upgrades, Planning and Execution.
• Created various Reports and scheduled report generation using Pie, Bar, Calendar and List Charts .
• Experience in designing, managing, and analyzing CMDB configuration items.
• Experience developing in ServiceNow using Java Script and implementing integrations utilizing Web Services.
• Experience working with email notifications, inbound actions, reports, gauges, and home pages .
• Working on creation and customization of complex workflows and custom workflow activities .
• Experience in Building Items, Record Producers, Wizards and Order Guides in Service Catalog .
• Significant experience architecting, implementing, maintaining and/or supporting integrated computing environment in an enterprise environment.
• Experience in working with UI Actions, UI Policies, UI Macros and Data Policies in ServiceNow
• Experience in creating the custom Applications, Modules in ServiceNow as per the requirements.
• Expertise in Design and developing custom applications in Service-Now and utilize its potential in PaaS.
• Experience in Email Integration, LDAP integration, External Web services Integration (both SOAP based and REST based) in ServiceNow, JDBC Data Loads.
• Experience in debugging and troubleshooting the existing codes.
• Involved in Data Integration and Migration with the existing Legacy systems using data loader.
• Knowledge of Service Now Best Practices and ongoing knowledge of latest Service Now features.
• Responsible for creating, validating and maintaining integrity of Service maps within ServiceNow.
• Mapping dependencies between devices and applications using Service Mapping.
• Performed Service Automation with Knowledge Base, Service Catalog, workflows, SLA’s and Reporting.
• Created Widgets for showing records on the website homepage dynamically.
• Experience in creating SevicePortal pages, Branding the existing portals.
• Collaborated with key stakeholders, end users and other members of the business and Information Technology teams to optimize system configuration, function and access.
• Successfully managed and developed large-scale implementations of ServiceNow across multiple processes and applications for clients in multiple verticals.

TECHNICAL SKILLS:

SDLC s: Waterfall, Agile.

Programming Languages: C, C++, Java, JavaScript, Java, PHP.

Database: Oracle 11g, MySQL, MongoDB, SQL Server 2012.

Web technologies: HTML, CSS, jQuery, AngularJS, AJAX, XML,WSDL,SOAP,REST.

SNOW Applications: Incident, Problem, Change, Asset, Knowledge, Service Catalog.

ITSM Tools: ITSM, ServiceNow (Helsinki, Geneva, Fuji, Eureka, Istanbul)

Application Server: JBOSE, Web Logic, IIS 6, Apache Tomcat.

Version Control Tools: SVN, GIT

PROFESSIONAL EXPERIENCE:

Confidential, Fairfax, VA

ServiceNow Developer

Responsibilities:

• Implemented Incident Management, Problem Management, Change Management, Event Management, CMDB, Reporting, Service Catalog in ServiceNow.
• Implemented ITIL V3 methodologies.
• Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs .
• Configured and customized the applications in ServiceNow using Java script, Jelly, AJAX, HTML and DHTML.
• Used Database views to generate reports on multiple tables.
• Configured Scheduled Data Import for importing data files from remote server location by SFTP/FTP.
• Configured Mid Server’s on Dev, UAT and Production Instances.
• Configured E-mail notifications on RITM, Catalog Tasks etc.
• Created ACL rules to secure new objects .
• Designed workflows for Production request and Service delivery jobs tables.
• Configured LDAP Server and LDAP Listener for updating the user and group table record.
• Created homepages including basic reporting, gauge configuration and dash board presentation.
• Performed various Modifications & Customizations on forms.
• Experienced in pulling reports and scheduling the reports as per the client requirement.
• Configuring Integration Web Services with Third Party applications by using SOAP Web service.
• Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs.
• Created various applications, tables and performed different operations like overriding the Display Value, auto completing certain Attributes, adding business logic, sending email notifications.
• Effectively managed the hardware and software assets through their lifecycle using the procurement module.
• Involved in the ServiceNow Discovery and CMDB maintenance.
• Bringing users in to ServiceNow Using LDAP Servers such as Active Directory.
• Finding applications and devices with in the network using Discovery, and updating the CMDB with the information it finds.
• Ongoing maintenance with Update sets, Upgrades, Performance and Troubleshooting.
• Setting up Configuration Management from scratch defining the CI classes and their relationships.
• Developed complex transform scripts to import data into the ServiceNow Database.
• Integration with third party applications using Web services Integrations (SOAP, REST).
• Created a portal for the end users to order the catalog items which is responsive across all the devices.

Environment: ServiceNow, Java Script, JSON, jQuery, Web Services, SOAP, SQL, XML, HTML, DHTML, CSS, XML, AJAX, Integrations, Cloud services, ITIL, SCRUM, Angular JS.

ServiceNow Developer

Responsibilities:

• Implementation, customization and configuration of different Service Manager Modules like change, request, ESS, Service Desk, Service Catalog, Incident and Problem Management
• Implemented UI Actions, UI Policies, UI Macros and Data Policies in ServiceNow.
• Assist in the import of configuration and asset data.
• Configured SLA workflow for the advance SLA configuration.
• Working on the functionality of Inventory Management plugin into Asset Management.
• Configured Email Notification and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests.
• Created Several Knowledge articles mentored and trained business users & Helpdesk users on ServiceNow platform.
• Loaded the data using transform maps and created custom class managers.
• Created various Catalog Client scripts and Catalog UI policies.
• Work on Data Sources for various external applications, import sets and Transform maps to import data into Service Now.
• Worked on Service-Now Performance Analytics module .
• Implemented Single-sign-on using Digested Token, SAML 2.0.
• Automated HR Training compliance process by creating custom application, workflows with orchestration activities.
• Involved in creating reports, gauges, and home pages.
• Re-built Service Catalog Items with minimal time usage on submitting a ticket by getting together the teams to provide their valuable suggestions and making it easy to understand the new release.
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.
• Worked on integrating ServiceNow with external SOAP and REST based web services.

Environment: ServiceNow, Java Script, JSON, jQuery, Web Services, SOAP, SQL, XML, HTML, DHTML, CSS, XML, AJAX, Integrations, Cloud services, ITIL, SCRUM, Angular JS.

ServiceNow Developer

Responsibilities:

• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements.
• Utilized Java Script in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs.
• Worked on Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
• Worked on Prioritizing of Incidents by Impact, Urgency and Priority.
• Technical implementation of various servicenow modules such as change management, Incident management, problem management, service catalog, configuration management.
• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB in ServiceNow.
• Implemented Single-sign-on using SAML 1.1.
• Involved in various upgrade and migration activities. Also, project planning meeting.
• Restricted and Major incident functionalities for user security and urgency.
• Proposed and implemented a generic soap service for use by any catalog item integration with third part tool by mean of easy configurations from client side.
• Configurable SLA implementation in Incident and service catalog management based on user defined parameters.
• Experience in standardization of incident management practices at process, data, reporting and tool level.
• Worked with schedule jobs, events and triggers to manage business needs and handle background work.

Environment: ServiceNow, Java Script, JSON, jQuery, Web Services, SOAP, SQL, XML, HTML, DHTML, CSS, XML, AJAX, Integrations, Cloud services, ITIL, SCRUM, Angular JS.

UI Developer

Responsibilities:

• Designed the Web application layout and forms using CMS (WordPress), HTML5, CSS3, JavaScript, JSON, AJAX and AngularJS.
• Created reusable templates and style sheets based on UI standards and guidelines, Performed functional tasks using specifications and wireframes.
• Implemented JavaScript MVC design patterns as a part of web based application development.
• Extensive use of Alerts, Navs, Glyphicons, Grids, Panels, Buttons, Media Objects and Progress Bars provided by Twitter Bootstrap framework.
• Developed JavaScript and optimized existing scripts for efficiency.
• Implement object-oriented JavaScript for transparent presentation of both client-side and server-side validation.
• Developed custom AngularJS directives to build custom reusable components to use across the application pages.
• Used jQuery, a cross browser JavaScript library to dynamically update the page content on the client side.
• Involved in developing HTML and JavaScript for client side presentation and, data validation on the client side with in the forms.
• Responsible for checking cross browser compatibility and hence worked on different browsers like safari, Internet explorer, Firefox and Google chrome.
• Designed the table less web applications using CSS with the help of tags as per W3Cstandards.
• Worked on accessibility for making user interfaces perceivable, operable, and understandable.
• Implemented the search functionality for internal application using Angular Js.
• Experience in using GIT for pulling and committing the developed content from/to the GIT repository.

Environment:: HTML5, CSS3, JavaScript, Bootstrap, AngularJS, Jquery, AJAX, JSON, JSP, Web services, Oracle application server, sublime text, SOAP, agile.

Front-End Web Developer

Responsibilities:

• Understanding client's business requirements and participating in client meetings for designing and developing user friendly front end customer facing product site using technologies such as WordPress, HTML5, CSS3, AJAX, XHTML, JavaScript.
• Used JQuery to traverse through a DOM tree and manipulated the nodes in the tree. Implemented the Drag and Drop functionality using JQuery framework.
• Created different Carousels using jQuery Carousel and Accordions with the help of jQuery UI for different product categories.
• Involved in building highly interactive portable widgets using HTML5, CSS3, and the latest AJAX libraries.
• Involved in Enhancement of existing application utilizing AngularJS, created HTML navigation menu
• Created AngularJS Controller which Isolate scopes perform operations in UI.
• Using AngularJS created custom directives for data manipulations and to display data in company standard format in UI .
• Developed detailed mockups, prototypes and wireframes to illustrate interface and design concepts of the website using Microsoft Visio.
• Applied Use Cases diagram to validate and test web application design against the UI architecture.
• Used detailed Wireframes and developed Mock-up designs as per the requirements of Business.
• Extensively used JQUERY, XML, AJAX and DOM scripting to create interactive web applications like message posting and auto complete form validations.
• Participated in making Responsive Web Designs using Media Queries and Twitter Bootstrap.
• Designed pages using AngularJS Forms, Validations, Modules, Events, and Expressions, Directive, Controllers, filters and Http Request.
• Responsible for setting up AngularJS framework to achieve data binding between HTML and JavaScript objects.
• Worked on Cross-Browser compatibility and fixed the bugs for several browsers.
• Worked closely with QA team and fixed QA bugs as well as production issues with a quick turnaround time.

Environment:: JavaScript, HTML5, CSS3, JSP, XML, BackboneJS, AngularJS, Karma, Bootstrap, JQuery, Ajax, DOM, JSON, Firebug, Windows.