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Multi-service Specialist 1 Resume

Auburn, WA

OBJECTIVE:

A support engineer position that utilizes my technical skills, education, and passion for solving interesting problems and helping others, while gaining hands - on tech industry experience.

KEY SKILLS:

  • Strong Scripting and Programming Experience
  • Languages exposed to (ranked most to least):
  • C, C#, C++, Java, PHP, Ada95, Scheme, Python, Ruby
  • Working Knowledge of SQL (MySQL, SQL Server).
  • Experience Providing Support via Phone, Email, Chat, or Web Requests.
  • Familiar with Support Ticket, Call Center, and Knowledge base Systems.
  • High Level of Concentration and Commitment.
  • Sharp Troubleshooting and Analytical Abilities.
  • Solve Problems Systematically and Effectively.
  • Quickly Learn New Technologies.
  • Extensive PC Experience
  • Linux / Unix Experience (Ubuntu).

PROFESSIONAL EXPERIENCE:

Confidential, Auburn, WA

Multi-Service Specialist 1

Responsibilities:

  • Assist on contracted work with Premera Blue Cross as an Enrollment Analyst performing new enrollments for members, as well as doing updates and terminations to existing members.
  • Trained to work a variety of web reports to verify information that group entered into system via the web is correct and accurate according to procedures.
  • Trained on interpreting and working 834 file feed transactions that erred out of the system and properly conducting the intended actions.

Confidential, Tukwila, WA

Support Engineer

Responsibilities:

  • Fielded client issues via an email ticketing queue (~70%) and taking calls (~30%), with knowledge on Kentico's Content Management System (CMS). Kentico's CMS is built on ASP.NET, C#, and SQL Server database, so background knowledge of those technologies needed.
  • Educated clients on Kentico CMS features, including web parts and modules, configuration settings, and API methods for their own advanced C# functionality.
  • Developed SQL queries to satisfy client requirements for database accessible web parts to retrieve necessary information from database.
  • Resolved issues by analyzing and reproducing issues that clients reported had unexpected results, and reported unresolved behavior in a bug report for developers to carry on and patch if necessary.

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