Multi-Service Specialist 1 Resume Auburn, WA - Hire IT People

OBJECTIVE:

A support engineer position that utilizes my technical skills, education, and passion for solving interesting problems and helping others, while gaining hands - on tech industry experience.

KEY SKILLS:

Strong Scripting and Programming Experience
Languages exposed to (ranked most to least):
C, C#, C++, Java, PHP, Ada95, Scheme, Python, Ruby
Working Knowledge of SQL (MySQL, SQL Server).
Experience Providing Support via Phone, Email, Chat, or Web Requests.
Familiar with Support Ticket, Call Center, and Knowledge base Systems.
High Level of Concentration and Commitment.
Sharp Troubleshooting and Analytical Abilities.
Solve Problems Systematically and Effectively.
Quickly Learn New Technologies.
Extensive PC Experience
Linux / Unix Experience (Ubuntu).

PROFESSIONAL EXPERIENCE:

Confidential, Auburn, WA

Multi-Service Specialist 1

Responsibilities:

Assist on contracted work with Premera Blue Cross as an Enrollment Analyst performing new enrollments for members, as well as doing updates and terminations to existing members.
Trained to work a variety of web reports to verify information that group entered into system via the web is correct and accurate according to procedures.
Trained on interpreting and working 834 file feed transactions that erred out of the system and properly conducting the intended actions.

Confidential, Tukwila, WA

Support Engineer

Responsibilities:

Fielded client issues via an email ticketing queue (~70%) and taking calls (~30%), with knowledge on Kentico's Content Management System (CMS). Kentico's CMS is built on ASP.NET, C#, and SQL Server database, so background knowledge of those technologies needed.
Educated clients on Kentico CMS features, including web parts and modules, configuration settings, and API methods for their own advanced C# functionality.
Developed SQL queries to satisfy client requirements for database accessible web parts to retrieve necessary information from database.
Resolved issues by analyzing and reproducing issues that clients reported had unexpected results, and reported unresolved behavior in a bug report for developers to carry on and patch if necessary.

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Multi-service Specialist 1 Resume

Auburn, WA

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