SUMMARY:

• Managed all our virtual instances that were located in both AWS and Xenserver.
• Used Puppet to manage an array of Ubuntu based virtual machines.
• Was responsible for security patches on each of the servers.
• Wrote a comparative business plan for building out the website infrastructure in various cloud platforms such as AWS, Rackspace, Softlayer, and also on hardware.
• Helped design the new network when our company migrated to a new building.
• Managed all our DNS records as well as IPSEC tunnels to AWS and PPTP tunnels to servers stationed in Luxembourg.
• Created a Docker registry and Docker images to help deploy development environments to Xenserver VMs.

TECHNICAL SKILLS:

Operating Systems: Linux (Solaris, Ubuntu, CentOS, SUSE), Windows Server / 2012, Cisco IOS / FortigateOS / Brocade Network Equipment

Programming: Visual Basic, C++, Python, SQL, PHP, HTML, javascript, jQuery, Powershell, Jenkins

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles

Docler Media, Senior Devops Engineer

Responsibilities:

• Managed all our virtual instances that were located in both AWS and Xenserver.
• Used Puppet to manage an array of Ubuntu based virtual machines.
• Was responsible for security patches on each of the servers.
• Wrote a comparative business plan for building out the website infrastructure in various cloud platforms such as AWS, Rackspace, Softlayer, and also on hardware.
• Helped design the new network when our company migrated to a new building.
• Managed all our DNS records as well as IPSEC tunnels to AWS and PPTP tunnels to servers stationed in Luxembourg.
• Created a Docker registry and Docker images to help deploy development environments to Xenserver VMs.

Developer, Network & System Administrator

Responsibilities:

• Coded numerous Powershell scripts for Azure to fulfill a variety of tasks including backups, importing of data, run employee data reports, and helping build out a fresh Active Directory infrastructure.
• Tied newly built on premises Active Directory to Azure AD using Powershell, created a Winforms Powershell script to migrate users between the two.
• Managed VMWare, HyperV, and Azure virtual machines.
• Wrote multiple business proposals to fill in gaps in the IT infrastructure in the company.
• Worked significantly in Linux and Windows / Linux mixed environments.
• Managed F5 load balancers, Cisco ASA’s, and other networking equipment.
• Built out a PXE and Clonezilla server to reduce employee laptop build - out times from six hours to approx. 45 minutes.
• Converted and administered the change from the internal helpdesk ticketing system from Spiceworks to Zendesk. Use jquery and javascript to customize the Zendesk forms. Tied Zendesk to Azure Single Sign-on SAML 2.0 Endpoint.
• Architected and rolled out on-premises Active Directory infrastructure and tied it to Azure Active Directory services for single sign on services.
• Built out a POC comprised of Apache, tcServer, RabbitMQ, Gemfire, WSO2’s ESB and WSAS with all of these managed via Git and Puppet Enterprise.
• Utilized Chef to control remote servers based in Portland.

Devops Engineer

Responsibilities:

• Performing the duties of a project manager and system administrator for customer deployments and administration of Windows and Linux server builds, maintenance, custom configurations, backups, etc in our own XenServer private cloud and in the Amazon AWS cloud.
• Utilized a variety of AWS features including EC2, ELB, Route53, S3, CloudFront, RDS, IAM, SNS, DynamosDB and CloudFormation.
• Responsible for monitoring the network, including bandwidth billing, CPU, memory, file system utilization as well as processes, Windows services, HTTP content monitors, and making sure any custom monitoring solutions are in place using ScienceLogic and New Relic.
• Worked with MySQL, Apache, IIS, Tomcat, nodeJS, Nginx, CDP Backup, Wireshark, Brocade/Foundry Switches, Dell PowerEdge servers and a Fortigate firewall.
• Held access privileges and performed hands-on maintenance of Reliam equipment at the Net Data Center IAD4 facility in Ashburn, VA. Performed extensive racking and de-racking of servers, SANs, switches, with cabling run correctly and made to look professional.
• Wrote numerous scripts in Python to perform various tasks such as the importing of data into MySQL, and replacing proprietary compiled Python code with easy to read, modifiable, custom code to accomplish the same tasks and more.
• Used Puppet as our configuration management tool to keep systems running as expected.
• Helped manage internal and external network DNS domains for use with clients and internal services.
• Helped manage the Miss Universe website during pageants to make sure scalable architecture worked as designed.

Support Manager / Lead Support Engineer

Responsibilities:

• Supported EM7, an award winning network monitoring tool.
• Utilized extensive Linux and MySQL skills to support and configure EM7 as needed.
• Traveled for up to two weeks at a time to provide onsite technical assistance and solutions to a variety of clients.
• Contributed new and enhanced existing technical articles to the support department wiki.
• Served as a professional services engineer during the 2010 Interop tradeshow in Las Vegas, NV.
• Passed background check and received a Cisco "red-badge" to have the ability to physically access Cisco's US locations.
• Worked closely with Cisco's ROS department to help them utilize EM7 to monitor their Telepresence devices as well as a variety of other equipment.
• Managed a support department owned network stack consisting of two Cisco 2611XMs, a Cisco 3550, PIX 506e, DLink Managed Wireless AP, and a Cisco 2950.
• Configured NetApp SAN for EM7 Appliance connected fiber channel storage.

Technical Support Supervisor / Implementation Specialist

Responsibilities:

• Started as general technical support, was promoted to technical support supervisor, and then promoted again to absorb the role of implementation specialist.
• Oversaw employees responsible for first level phone and email support.
• Was responsible for both customer service and technical issue escalations for the support team.
• Composed specifications documents to coordinate technical specifications and processes between customers, their respective payroll companies, and our internal programming team.
• Performed routine and on-demand maintenance of customer SQL databases via Microsoft SQL Management Studio 2000/2005.
• Responsible for the remote implementation and support of our flagship web-based time and attendance software.

Technical Support

Responsibilities:

• Handled a wide variety of inbound technical support calls from Schwab customers with anything from $0 to $65 million in their accounts.
• Helped customers patch and secure their home computers over the phone.
• Helped customers with account reconciliation statements for accounting and tax purposes.
• Helped train my team on more complicated technical support issues.