Web Applications Specialist Resume Tempe, AZ - Hire IT People

SUMMARY:

3 years of innovative technology based solution design based upon requirements gathered through conversations with business departments.
3 years experience coordinating business requirements with development staff through the use of wireframes/screenshots, prototypes and written requirement documentation.
4 years professional experience utilizing SharePoint to design and develop application solutions Integrating Microsoft SharePoint, SharePoint Web Services, InfoPath, SQL Server, Visual Studio Reporting Projects, and Nintex Workflow. Projects required knowledge of HTML, CSS, XML, SQL and XML programming languages.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Web Applications Specialist

Confidential, Tempe, AZ

Responsibilities:

Improved business operations by implementing company wide and department specific SharePoint and system enhancements according to interviews with business owners. SharePoint Enhancements leveraged Microsoft InfoPath, SharePoint Designer, SharePoint webservices as well as Nintex Workflow.
Maintained the company public website contract compliant while maintaining site function and simplicity for provider and member experience.
Acted as Product Owner for member and provider portals, collecting requirements and producing design documentation, wireframes, and prototypes to facilitate communication and understanding of developers. Also created Quality Assurance (QA) and User Acceptance Testing (UAT) documentation. Performed testing according to documentation.

Web Applications Specialist

Confidential, Tempe AZ

Responsibilities:

Provide system support as command bridge operator opening conference calls with key command center staff for troubleshooting and resolution.
Utilized SharePoint 2013 to provide command bridge dashboard detailing all issues enterprise wide and providing key contact information for issue resolution.

Technical Analyst

Confidential, Phoenix, AZ

Responsibilities:

Utilized HTML4 CSS3 and JavaScript to code a decision tree for call center operations as part of a process improvement effort reducing Average Handle Time (AHT) and increasing standardization of notes and process. Efforts were recognized by call center director.
Provided system support for two VOIP solutions and excellent customer service support for three other business lines

Owner/Designer

Confidential, Phoenix, AZ

Responsibilities:

Web Designer

Confidential, Tempe, AZ

Responsibilities:

Improved customer experience by implementing a new website layout using HTML4, CSS2, and a JavaScript embedded top navigation while maintaining the original JavaScript based shopping cart.