Site Manager Resume
Washington, DC
OBJECTIVE To continue to develop my management and supervisory skills in order to increase the production, revenue and profitability of my employer SKILLS PROFILE Strong customer service and management skills Strengths in utilizing commercial scanning and document processing equipment Able to lead employee teams to meet deadlines and exceed customer expectations Proven ability to work with minimal or no supervision in remote location sites Microsoft Office applications on PC EMPLOYMENT HISTORY Site Manager, 2010-2011 Confidential, Washington, DC Confidential Managed the daily production for a team of 5 document control specialists while serving as the liaison between the project manager and the owner of SiteScan, Inc. Maintained strict adherence to quality control processes by conducting a daily review of each team members' production and accuracy Through effective communication and coaching, the team improved efficiency by 20% going from producing 25,000 documents per day to 30,000 and even greater Reduced existing error rate on the team from 24% to 9% within 30 days Electronic Document Control Tech, 2006-2009 Confidential, Dulles, VA Processed incoming and outgoing expedited mail prior to pick up/delivery Scanned, processed, and indexed project documents using Kofax Ascent Capture Software, VRS 4.1, and Hummingbird. Assisted in the maintenance of the document control permanent paper archive as needed Ensured that all work was accurate by or before deadline - emphasizing a 0% error rate Performed customer service duties and other assigned tasks for end-users Employment Services Specialist, 2005-2006 Confidential, Washington, DC Managed 47 active TANF (Temporary Assistance for Needy Families) Cases Provided service to clients seeking employment and educational opportunities Coordinated attendance and materials for 2 weekly career skills development sessions teaching general office skills, resume writing, and providing enrollment in GED classes EDUCATION B.A. Communications Pending
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