SUMMARY:

• Certified Salesforce.com Administrator and Salesforce.com Developer1 with 6 years of experience as a Salesforce Administrator.
• Extensive experience in Administration , Customization, Configuration Saleforce.com setup for enterprise wide implementation.
• Proficiency in Administrative tasks like maintaining Sharing and Security rule, creating Profiles, Permission Set and deactivating unused profile to minimize teh task of maintenance.
• Created new users and assigned them teh appropriate Profile permissions to automate teh business process.
• Proficient in Process Automation: Implementing Workflows, Approval processes, Process Builder, Rollup Summary, Formula Fields, Auto Responses, Escalation Rules, sharing rules and assignment rules for successful deployment of complex business process automations.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns , Reports and Dashboard, as per teh client’s need
• Analyze and completes data manipulation of CSV files through Data Loader for importing/updating/deleting records in multiple Salesforce.com Instances and Integrated data to third party tools.
• Created web - to-lead, web-to-case to support online lead capture, and designed various types of Email templates for auto response to customers.
• Created and implemented custom applications, custom objects, customs field and custom tabs as needed by organization to make teh smooth work environment.
• Experience in defining role based Record type page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• E xperience in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects , master-detail , and lookup relationships .  
• Experience in release management using change set and migration tool.
• Experience in evaluating AppExchange packages and installing and configuring teh applications.
• H ands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Visual force Pages, Visual force Components and Controllers using best practices for APEX programming.

TECHNICAL SKILLS:

SFDC Technologies : Workflow, Validation Rules and Approvals process, Email Service, Custom Objects, Dashboards, Reports, Data Loader, Apex Language, Classes, Triggers, Visualforce

SFDC Tools: Apex Data loader, Force.com Platform (Sandbox and Production), Import Wizard, AppExchange, JIRA Agile

Languages: Apex, SOQL, SOSL,HTML

Operating Systems: MS Windows 2000/XP/Vista.

Documentations Tools: MS Office, MS Project, Excel

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Sales force Administrator/Developer

Responsibilities:

• Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Implemented Sales cloud and incorporated teh enhanced features as required to streamline teh business process.
• Designed and developed Service cloud and integration.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Enhance design of Lead, Account and Opportunity Objects to comply with their business process needs.
• Designed and deployed Custom tabs, Custom Objects, validation rules, Approval Processes, Assignment rules and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates .
• Enhance across teh board security features in regards to Users, profiles, roles, permission sets , as well as sharing data rules and definition for record types for Accounts, Opportunities.
• Performed mass data loads (with Data Loader Tool ) for updates during teh work process.
• Performed extensive data analysis and followed requirements to create reports and dashboards . These included summary reports, matrix reports, Custom field summaries, time based filters, and conditional highlighting . 
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application. Created visual force pages.
• Worked with change set for release management.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Experience in web service APIs (REST and SOAP).
• Experience in evaluating AppExchange packages and installing and configuring teh applications.

Environment: Salesforce.com platform, Force.com platform, Apex, Sales Cloud, Service Cloud, Data Migration, Data Loader, Reports and Dashboard, Workflow, Approval Process and Validation rule.

Confidential, Mountain View, CA

Salesforce Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Created 500+ of new users assigned desired profiles, role hierarchy and created permission sets as per teh requirement and assigned it to teh user as needed.
• Performed day to day administrative task like Customization and configuration of Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, complex page layouts and Implemented Data segregation through Record Types and Field level security
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates .
• Implemented validation rules, assignment rules and Approval Process to ensure proper authorization and avoid data redundancy .
• Proficient in demand tool for data deduplication, normalization, standardization, comparison, import, export, mass delete.
• Performed data migration and data Integration into Salesforce application using data loader through CSV files.
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Reduced monthly reporting time for internal sales team by utilizing automated real time reports and generated report through Tableau Report.
• Designed various types of Email templates for auto response to customers
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Set up Assignment rules, Web to Lead and Auto-Response rules, Service console .
• Customized data in Sandboxes environment and deploy it to teh production environment using Change Set.
• Understanding of Release management and Change request lifecycle: Test new enchacements prior to implementation.
• Was involved in creating Portals and Knowledgebase to halp customer and reduce teh number of cases

Environment: Salesforce.com platform, Process Builder, Workflow, Standard/Custom Objects, Page layout, Reports and Dashboard, Change Set, Demand Tools, Apex Data Loader, Data Import Wizard, Service cloud console, Salesforce Knowledge Base, Portals, Lookup and Master Details relationships, Field Level Security. Rollup summery, Web to Lead.

Confidential, Santa ana, CA

Salesforce Administrator/Business Analyst

Responsibilities:

• Collaborated with teh Business Team regarding Salesforce naming convention , cleaned up and merged duplicate Accounts before migrating them into Salesforce.
• Interacted with various business team members to gather teh requirements and documented
• teh requirements.
• Performed detail analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC).
• Manage day-to-day operational aspects of teh project, defined object and field level security to make sure teh security and sharing model TEMPeffectively work within teh system.
• Used field level security along with page layouts to manage access to certain fields and integrated data using Heroku connect .
• Proficiency in Salesforce release management : Work with methodology tool like Agile JIRA
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on teh needs of teh organization
• W orked on Visual Flows and Process Builder to automate workflow actions based on teh functional requirement.
• Configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Environment: Salesforce.com platform, Approval Process, Process Builder, Emails, Outlook, Power Point, Reports and Dashboard. Apex Data Loader, Data Import Wizard, Salesforce to Salesfore, Formula field,Escalation rule, Agile JIRA .

Confidential, Woodland Hills, CA

Salesforce Administrator

Responsibilities:

• Performed teh roles of Salesforce Administrator , responsible for teh creation of permissions and restrictions for users including log-in restrictions and IP access .
• Added custom fields and validations to new and existing objects and added custom functionality using Out of teh Box Salesforce functionality .
• Implemented new enhancements , including creation of custom objects, custom fields, custom tabs
• Created record types as per teh business requirement, customized and assign page layouts for Standard and Custom objects depending upon user roles and groups.
• Develop and integrated an automated Web to lead process to accept potential customer’s prospects applications from teh corporate Web site into teh Custom Object other than Lead management system . Teh process included an automatic creation of record in teh Custom object and an automated assignment of new prospects Leads to members of teh sales team with email alert notifications to different levels of teh sales management team.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities .
• Created numbers of Salesforce standard report and Salesforce custom reports type and Dashboards.
• Integrated data through Salesforce connect .
• Used packages to add teh applications, objects and field created by different Salesforce organization.

Environment: Salesforce.com platform, Force.com platform, AppExchange, Data Loader, Data Import Wizard,Workflow and Process Builder, Reports and Dashboard, Standard/Custom Objects. Page Layout, Validation Rules, AppExchange, Security settings, Packages.

Confidential

CRM Support Analyst

Responsibilities:

• Experience with all of teh CRM applications supporting teh users, their capabilities and limitations.
• Provided halpdesk services to our internal clients.
• Worked closely with business users to understand their business needs for information and opportunities to improve their processes by using CRM applications.
• Managed and progress client support emails and calls.
• Updated process documentation as business requirements change.
• Documented problems and activity and solution for each case.
• Communicated teh status of issues to clients and to teh CRM team.
• Identified high priority customer issues and escalate to appropriate team members, including management.
• Worked with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.
• Updated users and change permissions within teh CRM.
• Provided training to end users.
• Create and edit CRM Dashboards.
• Create and edit CRM forms and Workflows.

Environment: Power Point, MS Word, Profile and Permission, Sharing and Security, Reports generation.