SUMMARY:

MOVI, Jabber, Cisco, PolyCom, H.323, Perl, Bash, Python, PHP, Windows PowerShell, MySQL, MS SQL Server, Linux, Unix, Ubuntu, Fedora, RedHat, Solaris, Devops, ServiceNow, Apache, Wordpress, Drupal, Docker, Splunk, OSS, Raspberry PiIT Veteran, experienced in all phases of system administration, scripting and continuous integration, systems analysis and project management. I did Devops before there was such a thing.

PROFESSIONAL EXPERIENCE:

Confidential, Westminster, CO

Teleconference Producer

Responsibilities:

• At client Confidential, for international client Ernst & Young, supported video conferences on Cisco and Polycom video conference bridges.
• Provided real - time video conference support by launching conferences at their scheduled times, troubleshooting and resolving customer issues
• Scheduled upcoming conferences, monitored running videoconferences and provided billing support

Confidential, Longmont, CO

Customer Agent / Tier 2

Responsibilities:

• At client Confidential, assisted customers using Windows applications, provided break/fix support
• Maintained documentation of customer contacts with ServiceNow
• Researched answers for customers in real time
• Creating and using Powershell scripts to automate administration tasks for WIndows 7
• For client Turbo Tax, provided first line support to tax return customers during tax season.

Confidential, Front Range, CO

Web Master

Responsibilities:

• Web Hosting and content creation using Wordpress
• Raspberry Pi Ubuntu - created “piratebox” portable offline portal
• On demand technical assistance, including coding websites for customers, at F1-Systems, Broomfield, CO

Confidential, Denver, CO

Web Hosting Technician

Responsibilities:

• Provided tech support on midnight shift to hosting customers with diverse Windows and Linux environments
• Address responses to break/fix alerts. Issues addressed included outgoing spam, incoming DDOS attacks, reboots as well as routine backups and software updates.
• Assist customers in troubleshooting issue, specifically. triage between code and hosting services.

Confidential, Fairfield, IA

Perl Programmer/System Administrator

Responsibilities:

• Updated legacy website written in Perl under Linux/Apache/MySQL. Configured VMware development servers for two programmers with integration into Subversion.
• Mapped out undocumented office LAN, creating systems documentation. Set up backup procedures for development systems.
• Set up test system for QA testing new code prior to "go live"
• Created updatable VMware development hosts for dev allowing windows desktops to have their own dev environment.
• Implemented subversion version control to enable multiple programmers asynchronous code updates and testing.
• Consulted in getting iOS app development underway with PhoneGap to allow the development of a iOS-native app using JavaScript/HTML/CSS.
• Maintained and extended Perl/MySQL/Apache website using mod perl.

Confidential, Colorado & Iowa

Owner & Developer

Responsibilities:

• Built an e-commerce website in PHP
• Migrated whole site to a Drupal CMS site (ROI: customer maintained)
• Was programmer, admin, etc on 3rd-party hosted servers

Confidential, Mooresville, NC

Project Manager/Lead

Responsibilities:

• Managed resources to upgrade Execution Management software for Lowe's Headquarters in Mooresville, NC.
• Wrote project lifecycle documents according to corporate standards.
• Provided technical assistance to ensure smooth workflow between technical resources.

Confidential, Denver, CO

Production Support Specialist

Responsibilities:

• BEA Weblogic Application Servers
• WebSphere Application Server
• Analyzed logs (manually, with Splunk and with custom Perl scripts) for support team log file forensics
• Replicate customer issues to create workarounds or bug reports for Development as needed.

Confidential, Denver, CO

Consultant/Programmer

Responsibilities:

• Wrote a marketing support system using PHP, MySQL & Perl under Apache under self-hosted Linux server
• Provided support and customizations to small business website, manually and with custom Perl scripts
• Developed a prototype website in Perl to maintain contacts and a calendaring system (a la Google calendar) which was never deployed to production
• Wrote software for several consulting companies in short (6-12 month) contracts. Skills included programming Perl integration with DB2 UDB, JavaScript, HTML, Linux system administration, Apache Web Server, system test plan writing and implementation
• Wrote a system in Perl under Windows which translated Microsoft Word documents provided by tech writers to properly formatted HTML with markup for website online docs

Confidential, Centennial, CO

Consultant/Programmer

Responsibilities:

• Developed a prototype website in Perl to maintain contacts and a calendaring system (a la Google calendar) which was never deployed because the venture never got funding.

Confidential, Denver, CO

Consultant/Programmer

Responsibilities:

• Maintained internal and external web servers and enhanced Intranet tools.
• Supported internal help desk and served as the corporate IT department's Window
• Participated in several different web-development efforts, including the creation of company's Intranet and the deployed the company's first external website. Completed two long-term government projects in system administration on NT and SUN networks.
• Maintained a Usenet News System, as well as other site-specific software systems. Web development efforts required learning several different platforms. Performed "jack-of-all-trades" role for several other infrastructure projects.
• Using Perl wrote scripts to automate Infrastructure team efforts to support 300 engineer company
• At government customer maintained heterogeneous site with Sun and DOS systems using Perl scripts under all environments
• As company's first webmaster wrote custom web functionality including an auction system to sell off old company equipment to employees.