SUMMARY:

• Software engineering work that is technically interesting and which draws upon my broad range of technical and business experience, affords the opportunity to work with great people, the latitude to work with the latest tools / technologies, and is supported by a management staff that prioritizes people and results rather than process.
• Well rounded software engineering professional with 15+ years’ experience, both as direct contributor as well as supervisory / lead experience in systems / application administration, software quality assurance, and production support including experience with both AWS and Azure cloud implementations and administration.
• Experienced in all phases of software testing, both as a test lead and as a direct contributor (this includes Unit Testing, Integration Testing, Functional / System Testing, Ad - hoc Testing, Acceptance Testing, Regression Testing, Load / Performance Testing, and End to End Testing)
• Broad experience in both manual and automated testing environments utilizing various SDLC methodologies and frameworks spanning the development continuum from waterfall / sequential to agile / iterative and various hybrids in between
• Experience with creating, implementing, modifying and maintaining alerting and monitoring in all environments
• Experience in business process testing, workflow orchestration and management
• Broad experience with build and configuration management in enterprise scale, cross-platform, distributed computing environments
• Exceptional business analysis skills including data collection, analysis and interpretation
• Responsible for policies concerning creation, management, publication, and archival of various technical documentation including drafting of development white papers, process improvement recommendations, risk assessments, root cause analyses, metrics reporting, as well as development of custom archival and collaboration solutions such as team portals using Microsoft SharePoint and development / operations wikis using open source solutions such as Dokuwiki.
• Very effective at building and maintaining productive relationships with key stakeholders such as program / project managers, test teams, development teams and clients across functional and technical disciplines
• Significant hardware and networking experience including workstation break-fix, custom server builds (both physical and virtual/cloud), OS installation and troubleshooting, TCP/IP troubleshooting, networking hardware including routers, switches, and hubs, as well as installation, configuration and troubleshooting of 802.11x wireless routers and access points

TECHNICAL SKILLS:

Platforms: Windows, Linux (CentOS / Redhat / Fedora as well as Ubuntu), Amazon AWS EC2, MS Azure, UNIX, OS X

Architectures: Saas / Cloud (AWS, Azure), Distributed Client-Server, n-tier, SOA

Databases: MS SQL Server, Oracle, MySQL, Mongo

Dev Environments: .NET, Java/J2EE

Languages / Markup: T-SQL (MS SQL Server), Python, VB, Java, HTML, XML, CSS

Scripting / Utilities: BASH, Ansible, Powershell, Curl, VBScript, node.js, vi / vim, SED, AWK, PERL, Ant

Web / Application Servers: nginx, IIS, Apache, Tomcat, Jetty, Weblogic, JBOSS

SCM / Build Integration: GitHub, TFS, Serena Dimensions CM, CVS, Anthill, Jenkins, Rational Build Forge, SourceSafe

Test Tools: MS Test Manager, HP (Mercury) Quality Center, Test Director, WinRunner, QTP

Web Service Tools: MS WAST, Parasoft SOATest, SoapUI

Load Tools: Artillery, JMeter, NeoLoad, Loader.io, LoadUI, MS WAST, HP (Mercury) LoadRunner

Performance Tools: WireShark, TOP/HTOP, PerfMon, ResMon, PAL Tool, FREB Log Analysis

Database Tools: MS SQL Server Mgmt Studio, SQL Server Profiler, Toad, MongoChef

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, CO

Sr Load and Perf Engineer, AWS Cloud Systems / Operations Engineer

Responsibilities:

• Worked as part of an Ops team that was responsible for the migration and creation / build out of all Humanify infrastructure from our Peak data center to the AWS cloud.
• Infrastructure spanned multiple regions and AZs and consisted of approximately 290 server instances running primarily CentOS 7 / Java / Jetty stack with some Windows Server 2012 IIS / SQL Server 2014 instances as well and a few NoSQL Mongo database instances. All instances were behind AWS ELBs and / or NGINX proxies.
• Responsible for monitoring / management of infrastructure via AWS Console, Zabbix monitoring, Graylog, Ansible
• Responsible for testing and identifying load and performance issues for InterApp / Humanify web and mobile chat and voice solution.
• Responsible for creating, implementing and maintaining a Dokuwiki knowledge base wiki for our Ops team
• Designed, built, and implemented cloud based, distributed load test platforms in both AWS EC2 as well as Azure consisting of forty JMeter instances (8 Masters, 32 Slaves) utilizing the AWS CLI along with BASH and PowerShell to script the startup / shutdown of the servers as well as to configure the JMeter distributed testing framework (e.g., script accessed Slave ip addresses and wrote them to the appropriate JMeter properties files on each of the Master servers.) Later, Jmeter was replaced with homebuilt node.js tools running on CentOS 7 m4.xlarge instances. Also made wide use of Artillery (open source node.js tool) for restful API testing.
• Created custom RDP dashboards using RDP Configuration Manager for working with the AWS and Azure Windows instances as well as our internal Dev, Test and Prod servers (this was for both the Windows load platform as well as some of our server infrastructure); this greatly simplified the management, viewing and ease of switching between the AWS Windows instances as well as our internal servers while running tests and monitoring / gathering performance data.
• Installed and configured custom PerfMon templates specifically tailored for our IIS servers as well as our SqlSvr2014 Servers in order to fully leverage the capabilities of PAL (Performance Analysis of Logs - Microsoft internal tool) for log analysis of our performance data.
• Installed and configured custom Failed Request Event Buffering (FREB) solution for performing event traces on our IIS servers (allows us to conduct very granular inspection of request data generated by our application / flowing through our webservers)
• Built custom trace templates for SQL Server Profiler for analyzing RPC calls and Stored Procedure performance when running either aggregate load tests or when conducting single device traces; data is saved to custom trace tables created in my own “Load and Performance” database instance using SQL Server 2014; this approach allows performance data to be maintained much more easily for comparison over time and aids in regression analysis.

Confidential, Denver, CO

Senior Software Development Engineer

• Tasked with identifying process / performance inefficiencies across all In-Region Workflow application dev and test teams and devising homogenous domain wide solutions
• Responsible for redesign and management of all software build processes and configuration management procedures for both the Confidential as well as all In-Region Workflow application test and dev teams (formerly very decentralized process)
• Worked closely with In-Region Workflow Production Support team on redesign and management of all Sentry rules / alarming and notification services for all In Region Workflow applications

Software Development Engineer II

Confidential

Responsibilities:

• Supervised primary testing of MDW framework application (a homegrown, multi-platform, n-tier architecture, BPM workflow framework that consists of both middleware as well as end user tools / components)
• Responsible for build and configuration management for MDW application as well as troubleshooting of dev and test environments
• Worked closely with the primary developers in overseeing regression and load / performance testing of core framework as well as creating a suite of automated regression tests that were eventually integrated into our build process
• Worked closely with the primary developers as well as test team in pursuing SaaS initiatives and moving toward a Cloud deployment / delivery model with the goal of eventually productizing the MDW framework application
• Worked closely with the primary developers in developing a prototype MDW mobile app as well as researching test tools for use by team in testing and deploying the MDW Task Manager on mobile devices

QA Engineer II / Load and Performance Test Lead / E2E Test Lead

Confidential

• E2E Test Lead for Speech Recognition / Intervoice Bright Touch Tone IVR systems
• Load and Performance Test Lead for Speech Recognition / Intervoice Bright Touch Tone IVR Systems
• System, regression and UAT testing (Speech / DTMF - both black box and white / clear box testing)
• Collaborated with technical teams in the design, implementation, and deployment phases of products
• Defined overall E2E test plan and communicated such to testers, clients and management
• Defined scope of testing and analysis of risks and mitigation plans
• Very strong ability to work well with other leads to develop overall QA plan (i.e., UAT QA coordinator, System Test Lead, Regression Test Lead, etc.)
• Responsible for managing full life cycle of testing, including development of test plans, writing test cases and scenarios, documenting defects, retesting defect fixes, documenting results and reporting test progress
• Responsible for both primary testing and supervision of web service load testing
• Extensive experience with web based systems and services in a multi-platform environment
• Designed, implemented and managed multiple SharePoint web portals for use with build tracking, test environment management, resource allocation, and project status updates
• Test suite management using Mercury Quality Center
• Participated in project scope and quality control activities through peer reviews, inspections, unit testing, functional testing, and walkthroughs
• Defect reporting via Remedy, Serena Dimensions, as well as HP (Mercury) Quality Center
• Defined and created a wide range of documentation: business requirements, system requirements, test cases, GUI and portal design, Visio flows, training manuals, and user guides
• Managed CR change control process to enable efficient communication of the feasibility of scope changes
• Provided impact assessments and comfortably managed a number of concurrent projects, involving multiple teams, third party vendors and customers
• Drafted Test Status Summary Reports for Project Manager, Business Partners, Stakeholders and Senior Management to aid in Go / No Go decisions

Confidential, Englewood, CO

Unix and Windows Network Administrator

Responsibilities:

• Responsible for third to fourth tier administration of SUN Solaris UNIX servers and workstations including monitoring, maintaining, and troubleshooting system performance and system usage
• Responsible for administration and supervision of SNAPS (Strategic New Accounts Processing System) Imaging application, troubleshooting and maintenance of document scanning and imaging hardware, as well as monitoring server system logs and break fix of user workstations for over 250 Snaps users
• Responsible for third to fourth tier Windows LAN administration and support, software distribution (both manually and using SMS), network security (user account creation and maintenance), file/directory maintenance, server application installations, workstation imaging, data backups, network cable closet administration, NT/Novell server administration, tier two to three Exchange administration, maintenance and reporting
• Responsible for third tier PC desktop support including hardware break-fix (installation, configuration, maintenance, and troubleshooting) for more than 300 Dell workstations as well as installation, configuration, maintenance, and troubleshooting for approximately 50 applications (both “off the shelf” and proprietary) running on such workstations at a campus with more than 2000 users
• Responsible for third tier administration of Cygnet series 1800 optical jukeboxes
• Responsible for monitoring routine data backups and recovery using Legato
• Monitor, troubleshoot and maintain TN3270 mainframe connectivity
• Development / documentation of shell scripts and other custom solutions as necessary
• Administration of proprietary, UNIX based work flow system including queue maintenance, troubleshooting, and reporting