SUMMARY:

• Experienced Business Analyst/UX Design Professional with over 10 years of experience

TECHNICAL SKILLS:

Hands on: with Business requirements gathering - assemble, analyze, and represent business requirements. Perform feasibility analysis, scope projects, prioritize deliverables, recommend alternative approaches

Wellversed: with UX design approaches, processes and collaboration methods to help meet the ever-evolving needs of customers across multiple (Web/online, Mobile and agent/retail) channels

Proficient in: gathering Business Requirements, Functional and Non-Functional Specifications, GAP Analysis, Joint Application Development (JAD) sessions, Use-Case models, developing Test Cases, Usability Testing and coordinating User Acceptance Testing with Business Customers

Worked with: IT applications, and interdependent business processes serving multiple lines of businesses leveraging large corporate IT infrastructures in Insurance, Banking & Financial Services Industry

IT Project management: - Waterfall, Agile, ITIL Services management; excellent communication skills and team player

Excellent Communicator: to facilitate clear understanding of scheduled release scope and impacts with multiple business and systems stakeholders within the organization

IT Skills: Visio, MS Office, SharePoint, Axure, UML, RUP, MS Project, SDLC, Outlook/Lotus Notes, SQL Queries, Databases

Industry experience: - Banking, Insurance & Financial Services; Advertising and Marketing

PROFESSIONAL EXPERIENCE:

Confidential, Salt Lake City, UT

Lead UX Designer

Responsibilities:

• As UX Design Lead, coordinated the creation of wireframes and screen design initiatives to be used for future state internal application (BaNCS)
• Analyzed requirements, worked with business team SME's and vendor stakeholders through an iterative process to develop intuitive designs that would simplify the user interface and benefit end users
• Built functional Axure prototypes to enhance stakeholder reviews, coordinated the completion of all screen data elements and fields via Rational software uploads to be used by development and testing teams leading up to implementation
• Partnered with business stakeholders as digital governance steward to ensure consistent functionality design patterns across multiple workstreams (TD, DDA, RP, CIF, Teller)
• Developed usability plan that included testing goals, test scenarios, and overall metrics to help find UI gaps, reduce the time for end users to complete tasks and enhance user experience across the application
• Created user guides and training materials to help end users understand the basic steps required to complete complicated financial transactions
• Created concept models, conceptual flows and site map diagrams to provide transparency for stakeholders involved in design, development and testing phases leading up to implementation

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Conceptualized and developed various business scenarios for creating future state User-center design (UCD) to collaborate with business and IT on milestones and action items, knowledge sharing, training and other project execution deliverables
• Participated in Requirements gathering and facilitated conversations between design and business partners to help drive out resolutions throughout the project lifecycle
• Acted as primary liaison between UCD and IT partners to document gaps, track unresolved issues and deliver revisions to wireframe artifacts during the FRD review process
• Interfaced with Business and Communications partners to identify scope and recommend content changes impacted by redesigned digital architecture new for all existing alerts (Brokerage and Market) in production.
• Participated in daily scrum sessions and collaborated with UCD design team to help prioritize tasks through a shared backlog tracking system

Confidential, Bloomington, IL

Business Analyst, Digital Project Lead/Product Owner

Responsibilities:

• Lead BA in the digital space on Bank Loan, B2C native application enhancements, and internal-facing mobile apps; consulted with a vast array of business stakeholders, SME's, UX teams, Developers and Usability partners to ensure success in meeting both business requirements and customer expectations
• Gathered and managed Business Requirements documentation through collaborative efforts with end users and JAD sessions with key stakeholders
• Implemented recent Pocket Agent® innovations that utilize Optical Recognition technology to simplify the process when customers report claims
• Acted as Product Owner for mobile effort within SAFE Agile methodology; created user stories, developed acceptance criteria and maintained backlog; worked with Product Manager and Business Partner SME's to prioritize sprint goals as indicated in Feature sets
• Collaborated with business partners and digital counterparts and determine feasibility and establish scope for future road mapping efforts
• Managed scheduling, scope and team efforts to meet project milestones and deliver UI artifacts while ensuring strict adherence to digital standards, style guides, governance and legal requirements
• Developed Test scripts for robust UAT reviews; worked alongside iOS and Android developers to enhance the user experience and locate viable solutions for specific operating system challenges
• Established strong rapport with Systems partners and Project Managers to drive through application and accessibility defects that would aid in establishing future Agile release planning; ensured awareness and clarity for stakeholders while documenting dependencies, risks and resolving issues throughout the project life cycle

Confidential, Providence, RI

Sr. Business Analyst

Responsibilities:

• Adapted milestone planning and project execution throughout the SDLC to apply UX digital standard improvements by partnering with Governance and Accessibility teams
• Developed high level goals and testing scenarios with User Research Insights team, coordinated the creation of prototypes used during multiple rounds of Usability Testing, and incorporated application improvements via detailed design artifact changes
• Validated functional requirements for global changes, mapped, decomposed and optimized global processes for reporting on individual credits
• Integrated existing and future state of deals and aligned with CRM pipeline, MIS codes within for reporting with and Regulatory Compliance
• Analyzed workflow processes, use-case scenarios and the best ways to align technology with business and operational needs
• Validated business stakeholder acceptance through UAT reviews, updated user guides and deployed communications materials to stakeholders to ensure clear understanding of scope and functionality for upcoming releases
• Conducted JAD sessions, brainstorming with various business and development teams to ensure functionality upgrades on the new system were addressed.
• Acted as liaison between developers and users during development phase to report and correct defects.

Confidential, Boston, MA

Sr. Business Analyst

Responsibilities:

• Applied a methodical approach that included client interviews, JAD sessions and focus groups, and gleaned functional specifications; also carried risk analysis to identify key business areas (Equities, Bonds etc.) and prioritized based on the level of updates required for new capabilities in the applications and testing.
• Developed user stories and use cases, managed product backlog, facilitated close and thorough interaction with designers, software developers and scrum master within Agile development process, helped streamline communication via showcase reviews for business-side clients to better understand application functionality
• Undertook resource analysis and received updates from project managers.
• Worked alongside QA to develop a detailed test plan, test cases and test scripts
• Assisted in reviewing test cases, providing training to users and clarified requirements to gain user confidence and receive approval.

Confidential, Pittsburg, PA

Business Analyst

Responsibilities:

• Managed digital process with business partner stakeholders during the design phase of the SDLC that included the following: creating and validating concept model and conceptual user flows, creating and reviewing wireframes and visual design comps, coordinating and validating the creation of digital artifacts (copy decks, content component libraries, User Interface Specification and Assets documentation)
• Joint Requirement Planning (JRP) sessions with Stakeholders, SMEs, and Joint Application Development (JAD) sessions with IT groups to gain identification of key changes and participate in Stakeholder Management
• Performed Gap Analysis, developed As-Is and To-Be architecture, created user storyboards, wireframes and system prototypes
• After developing workflow scenarios, new process flows and various Business Scenarios, the BRD and FSD were generated with an extensive supply of graphical depictions (Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams ) to help both end users and IT development teams recognize project scope.
• Actively assisted IT team managers with the coordination of test cases on the GUI interface so as to ensure that all functional requirements were met.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Worked as a liaison between technology and the business clients to improve business processes and support critical business strategies
• Facilitated JAD sessions for defining business requirements and follow-up for Project Plan updates
• Reviewed the existing waterfall methodology and worked towards implementing Agile iterative process
• Involved in creating Business Flow Diagrams, Dataflow diagrams, UML Activity diagrams and Use cases diagrams
• Performed research on incoming user requirements/modifications and suggested improvements for the second release of the application
• Responsible for verifying of data integration/migration from various distributors systems into the Data Warehouse environment
• Worked closely with the QA Team to review and enhance the Test Plan and Test Cases.
• Reviewed development plans, quality assurance test plans, and user documentation to ensure correct interpretation of original specifications.
• Worked Closely with UAT Team to understand their needs and issues.

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Followed the RUP methodology for the entire SDLC.
• Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition stage.
• Involved in business analysis and project management, coordinating between the team members, addressing budget issues and creating test plans according to the business requirements.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Involved in project planning and coordination.
• Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.
• Utilized technical flow charts, Network Diagrams and Gantt Charts to effectively map and manage critical paths and bottlenecks in conjunction with Project Tracking Reports and Project Data Sheets for Senior Management.
• Enhanced test cases and scripts by adding the required functionality as per the new business requirements.