SUMMARY:

• More than 15+ years of progressive experience in various phases of IT project life cycle.
• 14+ years of experience on Siebel version 6.x, 7.x, 8.x, Siebel Open UI, Siebel IP 15 and Siebel IP 16.
• Extensive experience on Siebel Upgrade from 8.x version to Siebel IP 15/16.
• 3+ years of experience in Siebel 8.x Case management.
• Extensive experience and knowledge in Siebel Design, Development including Business Modeling, Requirements Gathering, Analysis, Configuration, Integration, Testing, Siebel Server Administration and Deployment of Siebel application.
• Extensive experience in Siebel Enterprise Application Integration (EAI) using Web Service, JMS and MQ. Extensive experience in Virtual Business Component Configuration (VBC), External Business Component (EBC), Symbolic URL, iFrame, Data mapping, Integration Objects, WSDL, XSLT.
• Integrated Siebel application with Clarify CRM, Single view, Mainframe, Taxware, OPA, CPQ, Java applications using TIBCO, SOA, and MQ Series as middleware.
• Extensive experience in Siebel Configuration, Workflow, Workflow Policies, Repeating Component Requests (RCR), eScripting, Business Service, Data Validation Manager (DVM), Business Rule Processor (BRP), Runtime Events, Smart Script, Assignment manager, Custom Components, Named Sub Systems.
• Functional Experience in Order management and in - depth knowledge on Order, Quote, Asset, Invoice, Account, Opportunities, Activities, Contact, Service Request and Products entities.
• Worked on Siebel UCM.
• Extensive experience in design and implementation of several Siebel Industry Solutions - Siebel eSales, Financial Services, Public Sector, eCommunications, Call Center, eMedia, PRM and Wireless applications.
• Project execution responsibilities include Preparing Technical design documents, Unit Test Scripts, code review sessions, System Integration testing and deployment plan.
• Involved in full life cycle implementations right from System Proposal stage to implementation stage.
• Expertise in Siebel Tools, EAI troubleshooting, debugging, performance tuning, Runtime Analysis, SQL trace, extended Syntax Check and locating bugs with in the stipulated time.

TECHNICAL SKILLS:

CRM: SIEBEL 6.X, 7.X, 8.X, Siebel Innovation Pack 2015/2016, Siebel Innovation Pack 16.11

Horizontal/Vertical: Siebel Sales, eCommunications, Financial Service, Call Center, eMedia, Public Sector, Partner Manager, Wireless Application

Operating Systems: UNIX, Windows 2000/XP

Languages: C, C++, VB 6.0

Script / Markup: HTML, CSS, JQuery, eScript, Java Script

RDBMS: Oracle 10g, Oracle 11g, Oracle 12c, SQL Server 2000

Tools: Actuate Report

PROFESSIONAL EXPERIENCE:

Confidential,Sacramento, CA

Sr Siebel Developer

Responsibilities:

• Design and development Siebel Call center and Siebel eSales application.
• Modified Siebel Call Center and eSales application using Siebel Tools
• Work on enhancements for adding functionalities to Siebel Call Center and Siebel eSales applications.
• Design and development self-registration for Siebel eSales.
• Customizing Siebel application using Siebel configuration, eScript, Runtime Events, Workflow Process, Workflow Policies and RCR.
• Designed and executed EIM batch jobs for loading bulk data into Siebel application.
• Siebel Upgrade from 8.1.1.11 to Siebel Innovative Pack 16.11.0.0
• Worked on Siebel Post Upgrade activities from 8.1.1.11 to 16.11.0.0 version of Siebel Call Center and eSales application.
• Created and modified CSS, jQuery for Siebel 16.11.0.0 version.
• Created custom Physical Renderer (PR), Presentation Model (PM), Manifest Administration, Manifest Files and Manifest Expressions for changing appearance and functionalities of Siebel 16.11.0.0.
• Modified Theme and Logo.

Environment: Siebel Call Center 8.1.1.11, Siebel eSales 8.1.1.11, Siebel Tools 8.1.1.11, Oracle 11g Siebel Open UI, Siebel IP 2016, Siebel Call Center 16.11.0.0, Siebel eSales 16.11.0.0, Siebel Tools 16.11.0.0, Oracle 12c, Windows

Confidential, Sacramento CA

Sr Siebel Developer

Responsibilities:

• Designed, Configured and maintained Siebel public sector application.
• Customised business logic for cases management which involves customizing following Siebel entities case, benefit plan, benefit line item, contact, verification items, Long term care, application processing, notice generation, income verification, insurance plans, alerts.
• Created Inbound and Outbound Web Services using workflow process, Integration Objects and data mapping.
• Created business services using eScripting, workflow processes.
• Modified CSS, jQuery for Siebel Open UI.
• Created custom Physical Renderer (PR), Presentation Model (PM), Manifest Expressions to lay out a new custom Theme.
• Designed and modified PL/SQL Procedures, Database Views for integrating Siebel Data with external applications, generating reports and data conversions.
• Designed and executed EIM batch jobs for bulk load.
• Designed and modified workflows, integration Objects for generating reports in Oracle BI publisher.
• Modified XSLT for data conversion from Siebel to external system format
• Modified Symbolic URL’s
• Designed and modified Active Batch Jobs for invoking Siebel Workflow Batch Manager, PL/SQL and DB Views.

Environment: Siebel Public Sector 8.2.2.2, Siebel Tools 8.2.2.2, Siebel Open UI, IDM, Oracle 10g, UNIX, HP ALM, Service Now, TOAD, SOAP UI, XML Spy, Active Batch

Confidential, Morrisville, NC

Senior Consultant

Responsibilities:

• Designed and developed interfaces for integrating Siebel with Salesforce application through database view, database triggers, EAI using Web Methods
• Designed and developed API for integrating Salesforce and Siebel application for Asset, Service Contract and Service Orders flow.
• Created business services, workflow process, workflow policy and RCR.
• Created PL/SQL Procedures for data migration from Siebel to Salesforce application.

Environment: Siebel Call Center 8.0.0.9, Siebel Tools 8.0.0.9, LDAP, Oracle 10g, UNIX, Salesforce, HP ALM and TOAD.

Confidential, Sunnyvale, CA

Senior Consultant

Responsibilities:

• Designed, Configured and maintained Siebel application
• Designed Inbound and Outbound integration using Web Service and JMS Queues
• Created Integration Objects and data mapping for transforming external data format into Siebel format
• Used WSDL file for creating proxy business service, external integration object and run time xml
• Configured JMS Receiver Component to Handle the Middleware Tibco
• Created JMS Connection and Data Handling Subsystems at Siebel Component level.
• Designed data mapping for transforming Siebel Message into desired external format.
• Prepared the integration workflow between Siebel and external systems using Tibco as middle ware.
• Prepared the design and development of UCM workflow.
• Prepared test cases on MDM for testing the workflows.
• Created Custom Business Service to Parse the XML Structure and build xml messages.
• Involved in Data migration activities from Siebel to Salesforce application.
• Involved in moving the Sales order functional logic/process from Siebel to Salesforce application
• Created Business Service for import and export of data from Excel
• Created &modified Data validation manager for data validation.
• Modified and created PL/SQL Procedures for invoicing in Oracle Financial Services.
• Involved in Production Post-Deployment activities.
• Generated Migration and executed plan for Production release.
• Performed Release management activities for migrating Siebel repository into Development, Test, Training and production environments
• Designed and implemented data migration using EIM tasks for Siebel PRM application.
• Automated the data migration process using MS-DOS batch files, PL/SQL, EIM configuration files.

Environment: Siebel Sales 8.1.1.3, Siebel PRM 8.1.1.3, Siebel Tools 8.1.1.3, LDAP, Oracle 11g, Windows, Soap UI, Bugzilla, HP ALM, Salesforce

Confidential, Redwood City, CA

Business Analyst/Siebel Lead

Responsibilities:

• Involved in requirement gathering, design and development of the Application using Siebel Open UI framework.
• Created various wire frames and converted it into HTML mock up.
• Prepared functional Use Case, requirement gathering and facilitated workshops for demonstrating the Siebel Application functionalities as per business requirements.
• Worked closely with Business for gathering the requirements for Sales order lifecycle, invoicing and order fulfilment.
• Worked on Siebel Quote Management, Order Management
• Used Siebel Open UI for Quote processing.
• Worked on Asset Based Ordering (MACD) implementations.
• Involved in Fit-Gap analysis and use case preparation for the technical design.
• Involved in Effort Estimation for requirements and CR’s.
• Managed offshore team for technical discussions and provide solutions for business requirements.

Environment: Siebel eCommunication 8.1.1.9, Siebel Tools 8.1.1.9, Open UI, LDAP, Oracle 11g, Windows

Confidential, Danbury, CT

Senior Consultant

Responsibilities:

• Designed and implemented Interfaces in Real time & batch mode using MQ series and Web services.
• Designed inbound integration with Mainframe system for obtaining vendor details into Siebel using Web Service.
• Designed workflow process, Integration Objects and data mapping for the integration.
• Used WSDL file creation of proxy business service, external integration object and run time xml.
• Designed inbound integration for Service Request creation in Siebel application via MQ series.
• Designed outbound integration with Mainframe and File Net application using Web Services.
• Defined the MQ setup configuration at Siebel component level by defining Connection and Data Handling Subsystems
• Used RFH utility to re-push the xml’s into the production MQ Queues.
• Prepared test cases on MDM for testing the workflows
• Modified and defined workflow policies, smart script, business rule processor (BRP) and Assignment rules to meet the change requests.
• Created EBC to display data from mainframe application.
• Created Excel Macro for Import / Export of data in Siebel.
• Circulated best practice and coding standards to new team members ensure that they follow the coding standards diligently.
• Involved in design and development of Error Logging Framework
• Created client side business services to fix production issues.
• Involved in System testing and supporting business user for UAT test.
• Onsite and Offshore Coordination.
• Generated Migration and executed plan for Production release.
• Review programming/coding to ensure they meet with functional & technical design specifications

Environment: Siebel Financial Services 7.7/8.1.1.3, Siebel Tools 7.7/8.1.1.3, SSO, Oracle 10g, Sun Solaris, HP Quality center, RFH Utility, TOAD and Service Now.

Confidential, DE

Technical Lead/Business Analyst

Responsibilities:

• Worked closely with Business for Requirements gathering.
• Prepared functional Use Case,
• Participated in requirement gathering and facilitated workshops for demonstration the functional process in Siebel.
• Created Use case diagram, Activity flow diagram, Sequence diagram.
• Managed offshore team in development and identification of requirements.
• Played core integration solution Lead role in Quote management (Integrating with OPA, MVR/CLUE, SAQ and credit, Quote Version logic, Capture payments, Email integration to send ID card in Fax/Mail).
• Installed OPA and conducted an workshop demonstrating the feature of OPA

Environment: Siebel Financial Services 8.1.1.1, Siebel Tools 8.1, OPA, Oracle 11g, Windows, RFH Utility, HP Quality Center, Soap UI

Confidential,San Jose, CA

EIM Consultant

Responsibilities:

• Designed and implemented EIM for data migration.
• Automated the whole data migration process using MS-DOS batch files, Control files, PL/SQL, EIM configuration files.
• Prepared EIM Low Level Design and Data Mapping documents for loading Leads, Partners, Contacts, Office Location, Sales Report and Products into Siebel.
• Prepared complex PL/SQL queries for data validation. Configured and optimized configuration (. IFB) files for running EIM tasks.
• Used TOAD for creating control files and complex PL/SQL queries.

Environment: Siebel PRM 8.1.1.1, Oracle 11g, Windows, TOAD

Confidential, Calabasas, CA

Technical Consultant

Responsibilities:

• Involved in Project Planning and Technical Direction for upgrading Siebel 7.8 version to 8.1 version
• Worked in Architecture re-engineering, validation, and upgrade of business logics and integration (EAI) of Siebel 7.8 to Siebel 8.1 version
• Preparing low level design document for the project.
• Customized Quote Approval, Rejection process available in Siebel 8 version
• Created workflow process, business component script, DVM (data validation manager), runtime events.
• Designed workflows and RCR to send email notification for Quote approval.

Environment: Siebel Call Center 7.8/8.1, Siebel Tools 7.8/8.1, Oracle 11g, Windows, HP Quality Center

Confidential, New York

Senior Consultant

Responsibilities:

• Prepared low level technical design documents for Case management.
• Used Siebel Tools for customizing Siebel Business Objects, Business Components and interfaces for meeting the client business requirements.
• Designed and developed Siebel User Interface application by customizing and creating pick list, MVG, links, joins, Screens and Views.
• Created Generic Business Service for reutilizing common processes invoked within Siebel application.
• Designed Error Handling logics, workflows, business services, RCR and iHelp.
• Prepared Unit test cases, involved in peer reviews.

Environment: Siebel Public Sector 8.1, Siebel Tools 8.1, Oracle 10g, HP Quality center, Toad

Confidential

Integration Lead

Responsibilities:

• Worked as onsite lead for Enhancement and maintenance of Siebel application.
• Worked on Production bug fixing issues.
• Was responsible for managing the production releases and change requests.
• Enhanced VB mapping tools which was used for integrating Siebel with Mainframe application.
• Created Siebel functional and retrofit documents.
• Involved in Server administration and Remote administration activities.
• Worked on Onsite-Offshore model and mentored team members on configuration & coding of Siebel application.

Environment: Siebel Financial 6.2, Siebel Tools 6.2, Oracle 9i, Sun Solaris, HP Quality center, Toad, SQL

Confidential

Integration Lead

Responsibilities:

• Integrated with Siebel with eTaxware application using web service for taxing the Siebel agreements during Quote, Invoice and Tax Audit process of Sales order life cycle.
• Used WSDL file for creating proxy business service, external integration object and run time xml.
• Replaced existing Taxware application that uses UTL string with the new eTaxware application.
• Implemented multi-threading concept of integration, whereby bundling line items together in batches and processing each batch asynchronously for taxing using the interface.
• Designed custom table for monitoring the output of Asynchronous Server request that was used for integration purpose.
• Created complex data mapping for data transformation to support the business requirements.
• Created workflow policy for integration and modified state model.
• Created business service for XML parsing and data manipulation.
• Created client business services to fix the post-production issues when the Taxware system was replaced with the new taxing system.

Environment: Siebel eMedia 7.8, Siebel Tools 7.8, Oracle 9i, Windows, Soap UI, HP Quality Centre, Toad

Confidential

Configuration and EAI Consultant

Responsibilities:

• Worked in EAI using web service
• Integrated with mainframe system for the retrieving Customer personal details, Account details, Card Activation, Balance/Money Transfer, Account Consolidation, DesignMyCard, Account Closure functionalities.
• Worked in Customer Authentication functionality through the IVR.
• Played a major role in designing the application.
• Implemented Siebel Workflows, Business Services and XSLT for data transformation.
• Defined BRP (Business Process Rules) for validation.
• Created & Modified Smart Script, runtime event.
• Defined iHelp, PDQ, Personalization rules, user properties, extended columns, join.
• Involved in Uploading Campaigns into Siebel application.
• Performed Release management activities for migrating Siebel SRF migration and repository (Export, Import and DDL Synch) into Development, Test, Training, Disaster Recovery (DR) and production environments.
• Monitored servers on daily basis to make sure all the Applications are up and running (MQ listener’s)
• Created new components, Changing Event log levels, Enabling and disabling the components and RCR creation.
• Performed new Developer Setup, DB Extract and Initialization for local Developers .

Environment: Siebel Financial 7.8, Siebel Tools 7.8, MS SQL Server 2003, Windows, Toad, HP Quality center

Confidential

Configuration and EAI Consultant

Responsibilities:

• Prepared low level technical design document.
• Designed workflows for order acknowledgment through Email, fax and SMS.
• Designed workflows for executing Actuate Reports and sending pdf report document to the customer through email.
• Integrated Siebel application with Clarify CRM and Single View for order fulfilment, billing and invoicing via MQ series and web services.
• Defined the MQ setup configuration at Siebel component level by defining Connection and Data Handling Subsystems.
• Created Integration Objects and Data Mapping for transforming Siebel data to the external systems.
• Created workflows to process Inbound and Outbound xml transaction.
• Extensively worked in Workflows, e-script and EAI (used Middleware MQ Series, Web Service).
• Created VBC, Business Services, User Properties, Runtime Events, modified State Model.
• Imported WSDL files to create proxy Business services and External Integration Objects.
• Followed the best practices of integration taking performance into consideration
• Defined Simple Products, Customisable Products and Pricing setup in Siebel.

Environment: Siebel eCommunication 7.7/7.8, Siebel Tools 7.7/7.8, Oracle 9i, Sun Solaris, Putty, Telnet, HP Quality Centre, Toad

Confidential

Siebel Consultant

Responsibilities:

• Involved in Configuration and creating solution design document.
• Used Siebel tools to Customize and add business logic to the application utilizing user properties, calculated fields, Multi-Value Links, Multi-Value Group, Pre-default, Post-default values and Siebel eScript, Workflows, Business services
• Reconfigured Siebel applets, views, Page tabs, Screen menus business components, business objects, links and pick lists.
• Performed new Developer Setup, DB Extract, Initialization for local Developers and Siebel administrator. Migrating Siebel SRF and repository (Export, Import and DDL Synch) into Development, testing and production environments.
• Involved in the creation, review and execution of Unit Test Plans. Coordinated with the Team during the testing process.
• Used Smart Scripts to Capture the Customer Feed Back at Service Request Entity.

Environment: Siebel Call Center 7.5, Siebel Tools 7.5, MS SQL Server 2000, Windows

Confidential

VB Developer

Responsibilities:

• Designing Forms
• Coding according to specification
• Testing the codes and validation checking
• Creating Reports according to specification

Environment: VB, MS SQL Server 2000