SUMMARY:

LEADERSHIP, ANALYTICAL, DETAILED, ADAPTABLE, EFFECTIVE COMMUNICATION, TIME MANAGEMENT, ABILTIY TO WORK INDEPENDENTLY AND AS PART OF TEAM

TECHNICAL SKILLS:

• XML
• HTML5.0
• CSS
• SQL
• QMF
• SHAREPOINT
• WEBSPHERE
• QUALITY CENTER
• EASYTRIEVE
• COBOL
• CICS
• TSO/ISPF
• JCL
• FRONTPAGE
• MICROSOFT OFFICE
• JAVASCRIPT
• VISUAL BASIC
• ORACLE
• ACCESS
• AS400C/L
• GEAC
• PEOPLESOFT
• INFORMATION EXPERT (IE)
• DCI
• C++
• RPG

PROFESSIONAL EXPERIENCE:

Confidential, SC

Sr. Technical Team Lead

Responsibilities:

• Review and distribute all approved work efforts to team members based on staff knowledge, skills and availability
• Monitors progress and performance, and troubleshoots any problems that may arise
• Verify quality of work of team members
• Assists manager in any ad hoc projects and tasks
• Subject matter expert for projects for department
• Provide user requirements, specifications and user acceptance testing for database application created for department
• Conduct planning meetings for various IT departments and different levels of management to identify future work efforts, and any potential conflicts with other efforts or environments

Confidential

Service Management Analyst

Responsibilities:

• Senior analyst
• Assign tasks to team members based on knowledge and skill sets
• Verify quality of work and completion of assignments of team members
• Analyze releases with application and infrastructure teams, as well as other service management departments, to determine release - related incidents, problems or red-alerts or potential conflicts
• Provide user requirements, specifications and user acceptance testing for application created for department
• Member of project group to development department processes
• Member of groups for process improvements
• Identify problems and potential problems with management and offer potential solutions
• Conduct planning meetings for various IT departments and different levels of management to identify future work efforts, creating spreadsheets and Visio timeline pipelines of the results
• Work on multiple projects/assignments simultaneously and meet deadlines of each
• Create and send out weekly communications for high risk releases to varied audience
• Generate reports of scheduled and future changes in INFOrm and MPS used for clients and senior management
• Create monthly, quarterly and year-to-date metrics for key performance indicators
• Department’s Content Manager for both DCM (SharePoint) and WCM (Websphere)
• Analyze data in Access database for accuracy
• Audit data sources and system support moves systems against department’s database to ensure releases are being reported and recorded
• Validate production moves with clients and system support personnel
• Create and maintain database of releases used for weekly reporting and monthly senior management reporting
• Create and update desk procedures for all departmental processes

Confidential, Columbia, SC

QA Auditor

Responsibilities:

• Senior analyst and Team lead
• Conduct planning meetings for various IT departments to identify all current and future work efforts
• Create and maintain spreadsheet of work efforts for IT departments
• Audit data sources and system support moves systems against department’s database to ensure releases are being reported and recorded
• Conduct release meeting to present and discuss production moves for the company in an effort to disclose to various areas’ planned releases and avoid moving conflicting releases
• Create Visio pipeline views of noteworthy and/or significant efforts for each line of business and department
• Generate reports of scheduled and future changes used for clients and senior management
• Create dashboard of noteworthy and/or significant efforts (as defined by department) for specified time period
• Create monthly, quarterly and year-to-date metrics for key performance indicators
• Create and send out weekly communications for high risk releases
• Analyze data in database for accuracy, release items scheduled but not reported, as well as items release and not scheduled using Easytrieve and JCL
• Validate production moves with clients and system support personnel
• Work with members of other process management areas to analyze data for potential conflicts or possible causes for outages
• Create and maintain database of releases used for weekly reporting and monthly senior management reporting
• Create and update desk procedures for all departmental processes

Change Management Department

• Analyze requests for change to make sure all pertinent information needed to fulfillment and audit compliance is present
• Code requests for change with appropriate codes and route/transfer to responsible technical areas for fulfillment
• Monitor requests for change to make sure appropriate status, comments, approvals, testing plans are present
• Generate reports of proposed, scheduled and future changes for weekly change meetings

Quality Assurance Department

• Perform quality assurance audits on company’s IS department’s processes
• Consult with management to resolve audit findings and define and/or revise development processes
• Validate systems development processes for product development and electronic data capture
• Identify weaknesses from both a technical and a user-requirement standpoint
• Prepare audit reports

Confidential, NC

Business and Technology Applications Specialist

Responsibilities:

• DB2 Universal Database administrator
• Use database utilities to perform maintenance activities for database objects within multiple database instances using Control Center, Command Line Processor, Exceed and UltraEdit
• Research, monitor and fix problems identified with database
• Install and configure DB2 Client and DB2 Connect on servers and developers’ machines
• Monitor performance of database
• Provide on-call support for databases

Confidential, NC

Applications Analyst Programmer

Responsibilities:

• Senior quality assurance analyst and Team Lead
• Test and edit department's web pages for adherence to departmental standard and web accessibility standards utilizing HTML and FrontPage for editing and Bobby and Jaws software for testing accessibility
• Publish web pages and maintain department web site architecture
• Train team members on using and testing on newer technology
• Write standards and procedures
• Plan and perform quality assurance reviews for Mainframe, client server, POS and web applications
• Analyze program source code for adherence to departmental standards
• Develop and document integration test plans for application systems
• Perform integration testing responsibilities of migrating and testing systems utilizing COBOL, JCL, DB2, CICS, TSO, SQL, QMF, and SPUFI
• Communicate with client and developers to make sure applications and change request meets clients requirements
• Acquire client approval on any new or change requests

Confidential, NC

Software Engineer

Responsibilities:

• Code, test, debug, maintain and document programs from user specifications used for HR/Payroll system utilizing COBOL, JCL, TSO and CICS
• Generate user-requested reports using Information Expert (IE)
• Set up, delete and reset users on the GEAC system using DCI
• Assist in the implementation of PeopleSoft system
• Assist in the retirement of legacy systems
• Provide on-call support for GEAC system

Confidential Columbia, SC

Programmer/Analyst

Responsibilities:

• Design, code, test, debug, maintain and document programs from specifications used for Internet and insurance extract applications utilizing COBOL and CL for the AS/400
• Devised or modified procedures to resolve problems
• Created web pages utilizing HTML for my division to be used on company web site
• Created images of forms and map variable information used for document automation