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Ms Dynamics Architect Resume

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Richfield, MN

SUMMARY:

  • Software professional with over 5 years experience in Dynamics CRM and other Microsoft technologies.
  • Near 6 years of Configuration, Migration, Scripting and Administrating experience in MS DYNAMICS CRM 4.0/2011/2013/2015/2016/365.
  • Over 5 years experience with SQL Server, SSRS Reporting and SSIS integration.
  • Over 3 years of Dynamics CRM development experience both Client and Server side.
  • Multiple Implementation and User adaptation experience for CRM 4.0/ 2011/ 2013/ 2015/2016 and Dynamics CRM 365.
  • Experience in creating both Technical and Functional documentation.
  • Experience in Gathering Business Requirements and converting it to Dynamics CRM Solutions.
  • Good exposure to HTML, CSS, JavaScript.
  • Excellent communication and inter - personal skills.

PROFESSIONAL EXPERIENCE:

Confidential,Richfield, MN

MS Dynamics Architect

Responsibilities:

  • MS Dynamics CRM Solution Architect.
  • Created Technical design document for solutions implemented.
  • Provided multiple POC to demonstrate possibilities in CRM and implement those POC.
  • Enhanced CRM functionality by coding both custom workflows and plugins.
  • Designed SSIS and Web API integration between CRM and other ERPs.
  • Mentored junior developers.

Confidential,

Addison, IL

MS Dynamics Analyst

Responsibilities:

  • MS Dynamics CRM Analyst.
  • Perform an in-depth analysis of Dynamics CRM user issues to determine causes and solutions for both CRM 2011 and CRM 2016.
  • Responsible for analyzing and documenting user requirements and procedure.
  • Customize and Configure Dynamics CRM 2016 based on requirements for multiple verticals and departments in the company.
  • Designed CRM training program, created CRM training documentation and trained users on Dynamics CRM 2016.
  • Designed several custom dashboards with various degrees of complex visualizations using charts and reports using SQL Service Reporting Service and FetchXML.
  • Created Workflows and Dialogs from sales and marketing department to increase visibility and efficiency.
  • Created multiple templates and automated processes to decrease user error and enhance efficiency.
  • Utilized SSIS for Migration Saleforce. Confidential to MS Dynamics CRM 2016.

Confidential, Oklahoma City, OK

Application Manager

Responsibilities:

  • MS Dynamics CRM Administrator / CRM Application Manager
  • Gathered requirements and Implemented Dynamics CRM 2011.
  • Created manuals, documents and videos to training user on Dynamics CRM 2011/2013/2015.
  • Implemented and customized reports in the system by using SQL Server Reporting Services (SSRS) to provide data for sales planning and opportunity management.
  • Monitor Data entered by users for accuracy and created Workflows and Dialogs to automate business process and decrease user errors.
  • Customized Dynamics CRM entities, created multiple forms (security based) on entities, added custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
  • Utilized Smart Connect to create Real-Time and On-demand Integration between Dynamics GP and Dynamics CRM.
  • Communicated with International Vendors and Managed Projects involving team of developers.
  • Upgraded from Microsoft Dynamics

Confidential, Chicago, IL

MS Dynsmics Administrator

Responsibilities:

  • MS Dynamics CRM 2011 Administrator.
  • Created functional documents to train new users and technical documents for team usage based on frequently supported issues.
  • Customized Site Maps and Ribbons for CRM 2011 for user friendly interface.
  • Designed Workflows and Dialogs to cater to the Business requirements.
  • Created Plugins and JavaScript library for front end and back end to automated the business process.
  • Involved in Microsoft Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of dashboards.
  • Prepared various kinds of reports using SSRS that were utilized for to analyzing customer promotions and account aging.

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