CRM Consultant Resume Seattle, WA Â - Hire IT People

SUMMARY:

CRM consultant. Microsoft Dynamics CRM development and support experiences in the US for 2 years. CRM consultant experience in Japan market for 4 years.

EXPERTISE AREA:

TECHNICAL SKILLS:

Applications: MS Dynamics Online 2013/2015/2016, Siebel 7, Essbase, SAP BW, Confluence and Remedy

MS Applications: Excel (Advanced), PowerPoint, Outlook, Project, Visio and Word

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

CRM Consultant

Responsibilities:

Remotely manage 50 user support daily: requests and incidents handling and resolutions
Manage development/enhancement in Agile methodology including sprint planning, requirements, customization/development, QA/UAT and system deployments
Manage System upgrades Projects for Dynamics 2013, 2015 and 2016 online and CRM for Outlook
Manage communications in English and in Japanese including emails and phone calls for end users, meetings and weekly reports for Japan and Global CRM support team (onshore and offshore)

Confidential

Bilingual CRM Consultant

Responsibilities:

Analyzed As - Is and To-Be systems interfaces for data integration requirements
Responsible for data requirements gathering and documentation sign-off
Defined the integration scope and developed the integration schedule for client sign-off
Managed client communications in Japanese and in English by leading meetings and by developing status reports and overall project documents
Managed onsite technical resources from India for data integration design and development

Confidential, Seattle, WA

IT Consultant for Financial Systems

Responsibilities:

Lead Hyperion Planning and SAP BW data migration validation projects.
Data migration validation between Hyperion Planning and SAP (FI/CO)
Monthly Operating Result (MOR) report validation and Key Metric validation in Hyperion Planning
Conducted online system data validation as a data analyst in a global Confidential
Analyzed 3rd party online seller transaction data for the global accounting system upgrade including US, Japan and EU regions
Managed shared service monthly financial reporting process and development in Confidential
Analyzed current financial reporting process and consolidated financial data in one database. Improved monthly reporting process for closing and delivered financial reports efficiently

Confidential, Secaucus, NJ

Business Analyst Manager

Responsibilities:

Delivered enterprise spend profile reports and supported sourcing managers to develop cost savings initiatives by contract negotiations, supplier consolidations and outsourcing strategies
Developed outsourced tradeshow process from budgeting to payment to measure total cost of ownership
Responsible for measuring cost savings of the outsourced IT operations by developing cost baseline
Managed invoices and payment process integration project for the outsourced facilities services
Re-designed eProcurement and Accounts Payable reports in SAP BW for procurement and AP users

Confidential

Project Leader

Responsibilities:

Supported project plan development, lead requirement gathering, lead vendor selection and project schedule development
Managed vendors for system development and QA/UAT
Lead training by developing training plan and manuals (Admin & Users)
Managed the pilot phase and presented the project results to the sponsors

Financial Analyst

Confidential

Responsibilities:

Developed monthly, quarterly and annual financial reports for CFO and the senior Management
Created monthly P&L statement for actuals and the rolling forecasts
Monitored daily and monthly sales and commission activities
Lead company budget process (sales and expenses) in Hyperion Planning

Hyperion Planning System Analyst

Confidential

Responsibilities:

Responsible for consolidating monthly financial data between Hyperion Planning and SAP (FI)
Submitted the consolidated data to the global Hyperion Planning system monthly
Maintained user profiles, security roles, profit/cost centers, projects, chart of accounts and products data
Provided user trainings and daily support on Hyperion Planning and Essbase