SUMMARY:

Dynamic, focused Information Systems and Sales Professional with a 10 - year track record of success in Head End System Integration and deployment, STB Testing, CA, Cable Card Testing, Quality Assurance testing, VM Architecture and applications, Technical support. Specialized experience in US Cable industry. Exceptional strategic planning and systems development skills. Decisive, motivational team leader and technical Professional who thrives within high-pressure environments.

EXPERTISE AREA:

Engineering and Support Client Support Design and Installation Technical Maintenance and 24 X 7 Support Customer product line Demo Training Test Plan Development Testing and Quality Assurance Troubleshooting and Resolution Diagnostics and Repair Pre-sales support Internet and Networking Concepts Server Technologies Project Management Best Practices Team Management

TECHNICAL SKILLS:

Test Equipment: Stream analyzer, Digital keystone, DecTek analyzer and Sencore analyzer.

Languages: HTML, DHTML, Scripting (UNIX/ Linux Shell Scripting), Microsoft SQL Server, Oracle SQL., Microsoft XML Web Services

Databases: SQL, Oracle, Access

Operating Systems: Windows 95, 98, 2000,2003,NT,XP, Server 2000, Server 2003, Ubuntu, Unix/Linux, Red Hat, EPG Server, DNCS, DAC.

Hardware: Ethernet, Switches/Routers, Modems, LAN/WAN, Wi-Fi, TCP/IP, HTTP, Wide Cast Beacon SI, DVB-S, DVB-C, DVB-T, DVB Scramblers and Multiplexers, TS Broadcaster for ETV OR OCAP EPG/SI configurations, ASI, Gig outputs, Edge QAM modulators, Quad and Triple MPEG Encoder/MUX, 8PSK/QPSK/ASI Receivers and Decoders, Imagine, Harmonic, RGB,, S&T, Hardware experience and testing also service and sales support for TIVO, Blankom, Conax .

Languages: Fluent in both oral and written Spanish and English languages for business and personal usage.

PROFESSIONAL EXPERIENCE:

Field Application Engineer

Confidential, Denver, CO

Responsibilities:

• Integration and deployment from inception to full production of ADB hospitality solution.
• Integration and deployment from inception deployment to full production of ADB hospitality solution.
• deployment and integration of Confidential lab and also a major upgrade on the production system including. Confidential integration included of SDV video services and liner video services and VOD, guide Meta data and VOD assets along with the Cron importers.
• VIA VPN Logging in to the CVS VM Cluster (ssh) maintaining Server Processes and pulling server and client Log Files and verify services i.e. NGINX, FENRIR, UWSGI.
• VM cluster support for Director VM. Application VM, Database VM, admin or root VM, monitor VM and Websocket VM.
• Obtaining SBB logs via VPN then ssh into a unit to perform the following i.e. verify channel map, add additional debugging, EAS events SDV mapping, verifying VCT Table or STB VCT ID, Verify DOCSIS config file.
• QA pre and post production, enter JIRA cases for bugs and for production follow up using CRM ticketing system for customer issues.
• QA testing at Confidential for ADB new GEO system which includes client functionality, QA server testing also failing over the 6 major nodes in our system on the VM node using Charters load balancer (F5) along with testing the ADB application.
• Work pre-sales technical discussion of sales leads in order to define the technical customer requirements.
• Work with sales teams to provide real time production deployment numbers/pending numbers.
• Work with sales managers on domestic and international travels and participate in technical conference calls as technical expert.
• Support in-depth technical evaluation periods at customer’s site
• Support Confidential ’s on existing production sites.
• Support participation of vide antis in international and US trade shows, exhibitions and industry events.
• Set up technical demos i.e. traveling demo/traveling server
• Maintain customer relations via phone or e-mail, and organize customer visits on a regular basis, in order to assess product and service satisfaction.
• Up upgrade client builds and server builds.
• Integrate and deploy CVS solution, managing technical deployments from inception to completion from Confidential ’s Headend and hubs across TWC, Charters, BHN and now COX foot print for ADB Hospitality Solution.

Sr. System Integration and Deployment Engineer/Team Lead

Confidential, Denver, CO

Responsibilities:

• Create, implement, deploy and integrate systems and networks, managing technical projects from inception to completion from TV Programmers Via Confidential ’s to customer premises For Canoe EBIF product line.
• Provide technical on site support for Confidential ’s, presenting product trials, demonstrations, of the EBIF Applications of entire product line.
• Testing on site for Confidential ’s on DAC, SA systems across multiple STB plat forms
• Application Testing @ Confidential on variations on Motorola STB and variations of applications on SA head end or Motorola Head end
• TV Programmer deployments, install, configure, test Canoe Ebif product via to Confidential .
• Verify Test stream with stream analyzer and test Canoe EBIF test tool.
• Maintain, troubleshooting, all systems place into a production state across multiple Confidential and TV programmers.
• Managed Confidential TWC Bright house COX footprint numbers for Canoe Ventures.
• Application testing for new product line for Canoe at Confidential
• Built test plans, tested equipment.
• Comprehensive understanding of the technology.
• Develop technical aspects in the deployment process, targeting Confidential ’s to meet specific criteria for purpose of operability
• Manage cross-functional projects and teams to solve complex issues, reaching across Confidential ’s and TV Programmers

Sales and System Integration Engineer/Team Lead

Confidential, Broomfield, CO

Responsibilities:

• Design, implement, and integrate systems and networks, managing technical projects from inception to completion.
• Provide technical sales and support for clients, presenting product trials, demonstrations, and installations for the entire product line.
• Testing Harmonic, RGB, Imagine 3 to 1 Hd compression servers @ Confidential in Louisville Ky,
• Mpeg-2 vs mpeg-4 testing compression issues Macro blocks, latency and coding issues.
• Built test plans, test equipment.
• Research competitors, developing competitive intelligence and comprehensive understanding of the competition.
• Develop technical aspects in the RFP process, targeting proposals to meet specific
• Market and company requirements.
• Manage cross-functional projects and teams to solve complex issues, reaching across Sales, Sales Operations, Network Operations, Engineering, and Deployment.
• Work closely with the Executive Team and Department Heads, writing proposals, making recommendations, and providing status updates for the team.
• Create and facilitate technical sales presentations for prospective clients.
• Perform technical demonstrations and product trials in live production networks.