SUMMARY:

• Delivery Technical Manager/Application Architect professional with extensive experience in all phases of software development life cycle.
• Effectively manage, analyze, design and implement enterprise solutions in the Telecommunications and Financial industries.
• Platforms include client server architecture that encompasses mid - range and mainframe computers.
• Proven success with enhancing existing systems with new features and deploying performance improvements by integrating new technologies into legacy environments.
• Responsibilities included writing, executing and evaluating test cases as well as completing all required system documentation.
• Other activities included application design, work estimation, modifying/updating existing mainframe software and new programs as defined in detailed system design.
• Leading Projects & Large Teams Data Model & Database Programming
• Analyze, Design & Specification Object-oriented Design & Programming
• Troubleshooting & Problem Solving Cross-Function Communication
• Administered Training in On/Off-shore Delivery Centers

TECHNICAL SKILLS:

Languages: Assembler, COBOL, RPG II, ART-IM, C/C++, BASIC, UNIX Shell Script, JCL, Linux/Unix, VSAM, Vitria, MQSeries, Java, SAP, CAS

Web Services: XML, XML Schema, SOAP, WSDL, UDDI, XSLT, WebSphere, IBM WebSphere MQ 7.5

Internet: HTTP, SSL, Dynamic HTLM, XHTML, JavaScript

Platforms: Windows NT, XP & 2000 Servers

Databases: IBM IMS DB/DC, IBM DB2, CICS

Tools: Microsoft Office, Documentum, BMC Patrol, Mercury BAC, Compu-Ware, Crystal, STROBE

Other: SDLC, DBA, TSO, TPF Systems, Database Design, ISPF, CA-7, Coolgen, Management, Program/Project Manager

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Technical Architect

Responsibilities:

• Currently taking training on implementing Agile Processing. Applications using MicroSoft Office, MicroSoft Project, MicroSoft Excel, SDLC, TSO, XML, Java, JavaScripts, WebSphere, SQL, IBM WebSphere MQ 7.5, HTML, HTTP, SSL.
• Worked in Production Support on the CSI (Common Service Interfaces) Platform.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Review all proposed work requests and change requests to be implemented in the production environment.
• Identify potential issues and work with the requestor to solution.
• Conduct meetings and work with internal and external teams to outline an actionable process.
• Approve completed work requests and present to Leadership for final approval.
• Developed a work request to improve service order flowthru in the Southeast Region which would allow the team to see a special order type pass thru the impacted systems from order issuance to provisioning and back.
• Produced this work request for the solution to be implemented by IT in a future release.
• Applications ran on an IBM Mainframe using MicroSoft Office, MicroSoft Project, MicroSoft Excel, SDLC, ISPF, CICS, VSAM, DB2, COBOL, Assembler, JCL, REXX, TSO, Java, JavaScripts, WebSphere, IBM WebSphere MQ 7.5, IIB 9, HTML, HTTP, SSL, ART-IM Expert Systems on the mainframe and various other mainframe tools and languages.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Work on the Confidential procurement Team to acquire the Applications support rights with Confidential & Confidential software development in Wholesale and Billing Towers.
• Applications ran on an IBM Mainframe using MicroSoft Office, MicroSoft Project, MicroSoft Excel, SDLC, ISPF, CICS, VSAM, DB2, COBOL, Assembler, JCL, REXX, TSO, Java, JavaScripts, WebSphere, IBM WebSphere MQ 7.5, IIB 9, HTML, HTTP, SSL, ART-IM Expert Systems on the mainframe and various other mainframe tools and languages.

Confidential, Atlanta, GA / Dallas, TX

Technical Architect/Project Manager

Responsibilities:

• Worked in the Confidential with the delivery teams and implementing SAP software packages.
• Implemented changes to the Confidential Account, Instance.
• Customize changes/requirements per client request.
• Worked with Confidential, Germany team on the CAS Application for 4 months.
• Active member of the Coke Application Support Team supporting the Coke Account, Instance.
• Responsible for changes to CAS Application in support of the Pepsi Account, Instance.
• Customize changes/requirements per client request.

Confidential, Birmingham, AL/Atlanta, GA

Manager/Application Architect

Responsibilities:

• Hired and trained 21 Service Order Processing team members requiring special skills after team resigned.
• Managed Infrastructure project which required daily updates and interfaced with the client which resulted in the installation of a new billing system.
• Traveled to the India Delivery Center and trained and worked with India team members in the Wholesale,
• Customer Markets, Billing and Shared Services Towers. Worked with developers one-on-one, conducted
• Assembler and IMS training and gave overviews on the application processes and flows resulting in transfer of knowledge off-shore.
• Managed a team of developers and was the DBA while meeting with the client daily which ensured we met our deliverables as well as meeting client expectations. Delivered on schedule and within budget with no penalties.
• Worked on data quality initiative for data migration from an in-house product to a customized out of the box product. Validated data through completion for a successful audit.
• Managed, architected, designed and implemented real-time solution for distributing service orders to other telecommunication companies which had been issued through the internal network to meet government requirements for parity.

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Confidential, Omaha, NE

Manager/Application Architect

Responsibilities:

• Facilitated knowledge transfer between off-shore delivery centers and on-shore personnel.
• Worked off-shore in Confidential Delivery Center for 6 months and 6 months in Omaha, NE delivering training and working with the Delivery Center providing guidance on the delivery methodology and technical training for the First Data account.
• Worked with off-shore delivery center to improve efficiencies in throughput, quality and turnaround time for work products.
• Interfaced with client to resolve performance issue with a services application which was impacting the client’s external customer.

Confidential, Birmingham, AL

Lead Application Developer/Sub-Team Lead

Responsibilities:

• Reviewed, approved, assigned and lead work efforts for all work packages coming to the application development teams. Utilized Mainframe Assembler, COBOL, IMSDB/DC, VSAM, JCL, ART-IM Expert Systems, PDF/SPF, MicroSoft Office, MicroSoft Project, MicroSoft Excel, HP-UNIX, C, VI, SCROBE and Shell Scripting.
• Recommended and consulted on architecture for new design and rewrite of interface between Confidential and
• Telemarketing Vendors. Reduced fallout for telemarketing vendor orders by 99% and improved order flow-thru.
• Designed, coordinated and wrote all the Y2K conversion programs for the Confidential Service Order Processor.
• The Y2K work effort also included all the Data Base redesigns and changes resulting in compliance - 3 years ahead of schedule.
• Worked with the Direct Marketing Center to significantly reduce their service order fallout. Assumed supervisory role for contractor hired by Direct Marketing Center. Served as liaison between Confidential and
• Architected and developed a closed loop process which met the requirement of the Confidential
• Auditing and the Confidential Auditors ensuring each customer received a Confirmation Letter for any change in service. Printed, reviewed and validated all refund letters and check amounts before forwarding onto Treasury.
• Served on team that reviewed and purchased monitoring system for mainframes. Ran SCROBE against application code and recommended changes to developers for code optimization. This effort resulted in a cost savings of $250 million dollars.
• Application Data Base Administrator.