SUMMARY:

• Expert skill level in Human Computer Interaction, User Interface Design, Information Architecture, Human Factors and Usability. Focused on user - centered design used to translate business and functional requirements into navigational flows, interaction models, wireframes & page layouts that clearly and elegantly communicate a sensible user experience.
• Advanced understanding in the field principles of human-computer interaction, user interface design, usability and information architecture. Excellent interpersonal and communication skills including presentation, facilitation, oral, written and conflict resolution.
• Strong in requirement analysis, design, testing, use case, user scenarios and development insuring user satisfaction.
• Strong conceptual and detailed modeling, which facilitates competent user interaction.
• Experienced in developing both low-fidelity (paper, wire frame, storyboard) and high fidelity (Flash CS3, iRise 8.10, Illustrator, Photoshop CS6, FrontPage, Fireworks) prototypes for a diverse audience.
• Ability to evaluate, direct and improve existing designs at all phases of product life cycle through collaborative inspections, proof of concept tests, and prototype testing meeting company goals.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Contract Consultant Lead, Analyst / UX Designer

• Worked in an Agile/Scrum environment with Business Stakeholders and Developers to create world class modern prototypes with Just In Mind 7.7.0 Software.
• Performed expert Heuristic Evaluations of new and existing prototypes making re-design recommendations to solve design issues summarized in MS Word with visual corrections.
• Worked with the Business Analyst using use cases and user stories in RallyDev, CA to help build the wireframes. Conducted UX Research to discover existing and future trends in design and technology.
• Wrote technical documents describing User Experience, Human Computer Interaction and User Centric Design. Helped to set guide lines and standards of what these important sciences are and how they’re used in conjunction with business today.
• As a UX Analyst I critiqued the work of the developers and made re-design decisions to improve the taxonomy, design layout, and color palette.

Confidential, New Orleans, LA

Contract Consultant Lead, UX Designer

• Worked in an Agile/Scrum environment as part of an International Team collaborating on the GE Power - Gas Turbine Repairs Project to improve the communication between Management and various departments to create a seamless digital Receiving / Inspection process that could maintain and track the repair of each part through its processes and to eliminate the paper trail.
• Reviewed numerous documents and training videos, conducted onsite usability shadowing exercises and interviews as well as remote interviews with the staff of different departments to gather important information to provide them with what they were asking for..
• Performed expert Heuristic Evaluations and made recommendations to solve problems that I documented and summarized. Worked with use cases, user stories in Rally, CA.
• Gathered requirements from existing applications and personnel to create mock ups, high fidelity prototypes and wireframes using Axure RP Pro 8.0.
• Created an easy to view Final Customer Report structure that could be digitally customized and tailored to each client’s needs.

Confidential, Boston, MA

Contract Consultant Lead, UX Designer

• Worked on the Credit Work Station Portal project for Credit Risk Management using my years of knowledge and experience in UX, HCI and Usability.
• I accessed the application and performed an expert Heuristic Evaluation and a redesign of the Counterparty Risk Management System that provides in-depth information regarding the Credit worthiness of top world banks and financial institutions.
• Recommended remedies to solve problems that I documented and summarized for the BA, Developers and Mgrs to create a highly functional, elegant UX prototypes and wireframes.

Confidential, Burbank, CA

Remote Contract Consultant Sr. UX Designer

• Worked on multi-tiered interactive Medical Record Software to provide users with a clean, easy to use interaction using knowledge of human computer interaction, UI / UX Design, Usability principles and Guidelines.
• Enhanced current application usability to improve the readability and contextual flow.
• Created Style Guide with a professional color palette and updated typography.

Confidential, Century City, CA.

Contract Consultant Sr. UX Designer

• Redesigned web pages creating wireframes for the Fox Legal Department by creating an easier flow of information.
• Created a new look and feel through a cleaner more open taxonomy and logical placement of control elements.

Confidential, Los Angeles, CA.

Contract Consultant Sr. UX / Axure Designer

• Worked in a agile/scrum environment on the Digital CRR Project - Credit Risk Recommendation application used by CNB Credit Processors, Credit Managers and the Loan Authorization President to review clients financial information and approve or decline, high end multimillion loans.
• Created the UI reading through the Functional Spec Document and consulting with Sr. Business Analyst, Systems Analyst and Sr. Business Managers, Conducted User interviews, User focus groups and shadowing exercises to gather information for this important application.
• Used Axure RP Pro 7.0 to design the Interactive User Interfaces working with the Kendo and AngularJS Developers.

Confidential, Olympia, WA

Semi-Remote Contract Consultant Sr. UX / Usability Researcher

• Worked semi-remotely for the Health Care Authority seeking to improve efficiency and effectiveness.
• Conducted focus groups with State employees, stakeholders and managers taking notes and gathering feedback to assess the problems and to recommend viable solutions based upon sound UCD principles. Conducted usability heuristic evaluation, critiquing flows, web pages, content, typography, proper color usage and searchable terminology.
• Conducted User Research, gathering data on Analysis of Web Trends, User Profiles / Characteristics, to help create more rewarding User Experience.
• Wrote Usability Test plan and questionnaire for remote and formal usability participants.
• Created a Style Guide and UI to create a new user experience using knowledge of HCI and UCD.

Confidential, Chicago, Il

Remote Contract Consultant Sr. UX Designer

• Worked in an agile/scrum environment on software for Attorneys to find professional experts to testify.
• Created flows, web pages and content based upon Use Cases, notes and feedback from Stakeholders and Project Mgr.
• Used Just In Mind Software, HCI and Usability to create User Experience.

Confidential, Plano, TX

Contract Consultant Sr. UX Designer

• Worked in an agile/scum environment working on Point of Sale software using Rally Dev agile tracking software on the Tax Membership project for Laceerte and ProSeries professionally based Tax Software.
• I perform expert reviews and redesigned upgraded renewal forms for mail in and online
• Helped guide the team towards an intuitive renewal process with many new upgrades using HCI and usability principles and guidelines.
• Conducted and set in on remote customer research interviews collecting client feedback regarding new products and the user experience.
• Used Just In Mind Prototyper Software to create new screens and products thru Experience Design.

Confidential, Los Angeles, CA

Contract Consultant Sr. UX Designer

• Worked in an Agile environment on web a based application for a top International Ticketing Software company using Point of Sale software for companies around the world.
• Worked with Mgrs and Developers to redesign the UX by creating an intuitive, effective design thru proper control placement and alignment, effective labeling and font usage. using Visio.
• Created a Style Guide for future use detailing proper font sizes, colors and styles..

Confidential

Remote Contract Consultant Sr. UX/ UI Designer

• Worked remotely on a web application used by a start up Job Consulting Agency.
• Created UI for Home page, User Accounts, Admin, Login, Job Seekers, Employers. Etc.
• Used MS Visio to create the pages of the Job Seeker Application using knowledge and experience of Usability and HCI

Confidential, San Dimas, CA.

Contract Consultant Sr. UX / iRise / Designer

• Worked in a agile/scrum environment on the Procure 2 Pay financial web application used by the world’s top oil companies to send and receive electronic PO & Invoices used in the field and offices.
• Traveled to Houston, TX and Calgary, Canada to work with the top three Oil Companies, conducting User Research, User Interviews, User focus groups and shadowing exercises to gather information for this important redesign. Worked with Developers to help enhance the color palette and look & feel.

Confidential, Issaquah, WA

Contract Consultant Sr. UX / iRise / Human Interaction Designer

• Created an Enterprise Style Guide that will be used by the Costco UX Team and Developers. Used all of the control elements used in UI Design as well as the detailed properties that are associated with each of them.
• Mentored junior team members and staff regarding UX principles and guidelines, while working on the MDM web app Project UI. Instructed the Team on the proper ways to use the Control Elements for an effective, intuitive and clean User experience using iRise 8.10 to build the interactive prototypes.
• Worked with GIS technology to provide users with the maps to locate Costco stores and distribution centers in China, Canada and Mexico

Confidential

Contract Consultant Sr. UX / Human Interaction Designer

• Berkshire Hathaway Corp: Worked as a User-Experience Design Consultant in this Window based environment, where I traveled to the customer’s site and performed heuristic evaluations and made recommendations on how to build a better Enterprise e-commerce application.
• Sports Wear: Created and implemented UI specifications that effectively communicated a strong product branding and interaction design. Instituted best practice of human computer interaction, usability, information architecture also creating graphics to enhance the e-commerce communication.

Confidential, San Jose, CA

Contract Consultant Lead UX / User Experience Designer

• Worked on the CCMP Cisco Certified Management Professional project in an Agile environment designing the web app, User Experience through a clean, intuitive, elegant and well designed User Interface.
• Created the UI using empirical Usability and HCI standards and guidelines working closely with the BA, Business, gathering feedback from the Users and Mgrs to create a very sound taxonomy.
• Recommended and used a more effective technology to display more information in one place reducing the number of clicks for the User. Conducted User Research and wrote detailed summarized reports.
• Incorporated an important design concept to capture a difficult hierarchical table structure through color and font concepts.

Confidential, Agoura Hills, CA.

Contract Consultant Sr. User Experience Designer

• Worked in an windows based Agile/Scrum environment for America’s top Mortgage Fraud Detection Company designing a more intuitive, elegant software web application, based upon sound UI / User Experience and Usability Design principles. Worked with Fannie Mae, Chase, Citi and Triad, designing specifically for each clients needs.
• Performed Shadowing and User interviews, conducted User Research using Heuristics to locate critical problem areas and to document those findings. Created the new look and feel based upon feedback from the Users and stake holders.
• Made technology recommendations using more appropriate technology and UX to reduce the number of clicks and bring the information directly to the User in one common workspace.
• Performed major redesign to all sections and Graphic Header using Photoshop CS5.

Confidential, Riverside, CA.

Contract Consultant Sr. User Experience / Usability Designer

• Performed a site audit of the MDC Website working as a User Experience / Usability Designer.
• Performed Usability analysis using the top ten Heuristics and documenting those findings for Mgrs and staff.
• Made site recommendations using knowledge and experience of Usability and HCI profiling changes and updates.
• Performed redesign of certain sections and graphics using Paint Shop and Photoshop CS 4.

Confidential, Dallas, TX.

Contract Consultant Sr. UI / User Experience Designer

• Worked in an web app based, Agile / Scrum Environment on the Enterprise Sales Warehouse project with Managers, Analyst and Developers to create an efficient and sensible user experience to view regional sales, warehouse, distribution and overall company information in a streamlined manor.
• Worked with Governance team as well as MBM Team to guide decisions about the proper functionality, navigation and control helping to create a seamless view of data. Created low and high fidelity wireframes in MS Visio 2010 to convert to iRise 8.6 and 8.7. used to displaying real-time interactive high fidelity presentations.

Confidential, El Segundo, CA

Contract Consultant Sr. User Experience / Usability Designer

• Working with CSR’s and Call Center Managers to improve the effectiveness and efficiency of their Window based, Web App system.
• Traveled to call centers in Colorado and Idaho to conduct shadowing sessions and interviews with users and focus groups. Performed a visual analysis and heuristic evaluation to document and summarize the findings.
• Creating sitemaps and high to low fidelity wireframes to guide and improve the taxonomy, navigation and functionality based upon user personas. Made recommendations to use newer more effective technology to enhance the search ability and read ability reducing the number of clicks and customer call time. Worked closely with Tridion CMS Architects to enhance the information scheme.
• Created the new look and feel using HCI / UI best practice using detailed wireframes created with MS Visio.

Confidential, San Jose, CA,

Contract Consultant Sr. Human Factors / Usability / U X Designer

• Working in an Agile / Scrum Environment with Handset Test Engineers and the Sprint Retail Community creating the User Interface windows based, user personas for an automated test tool that tests OEM mobile devices in the test lab and in Sprint Retail Stores.
• Conducted User interviews with Business and User groups also set in on functionality requirement sessions to help extract requirements for the application.
• Worked using Human Computer Interaction / Usability principles and guidelines driving decisions about the proper functionality, navigation and the look and feel of this automated test tool through best practice using detailed wireframes created with MS Visio.

Confidential, Southern California

Contract Consultant Sr. UI / Human Interaction Designer

• Eden Tree Technologies: Contributed to the Web based development and implementation of user-centric design methodology, which included user and business goal analysis, workflow and Information Architecture. Created an intuitive user experience, including navigation, taxonomy, content structuring and proof reading.
• Actively participated in the creation and direction of the UX processes introducing best practice enhancing the look and feel as well as ease of use of Enterprise Web applications.
• Book My Stuff: A Social Networking business site I designed and incorporated Web based UI specifications that effectively communicated a strong product branding and interaction design based on user personas. Instituted best practice of human computer interaction, usability and information architecture.

Confidential, Overland Park, KS

Contract Consultant Sr. UI / Human Interaction Designer

• Worked as a team consultant directing Managers, Systems Analyst and User Groups within Sprint Nextel conducting design evaluations and heuristic evaluations, creating web based wire frames, site maps, mock ups and designing user interfaces using HCI, Usability standards for e-commerce transactions..
• Created the interactive UI design for the iOS hand held devices based upon user personas.
• Created the interactive (Soft Phone) desktop telephony user interface for national Sprint Nextel e-Care Call Centers.
• Directly worked on the main Sprint incoming call IVR project creating logical process scripts of the main menu.
• Directed work on POS Customer Loyalty Applications translating research and analysis into visual best practice.

Confidential, Brea & Irvine, CA

Contract Consultant Sr. Human Interaction Designer

• Directed Managers, Business Analyst, Developers and Users of several different teams within Confidential performing heuristic evaluations, setting UI standards and guidelines, creating mock ups and redesigning user interfaces and creating new Web Based UI from the BA’s wire frames using HCI standards.
• Collaborated with the European HCI / Usability Team to share and translate standards and guidelines for web and client server applications into best practice across the organization.
• Conducted HCI presentations for various groups and mentored other team members sharing years of knowledge and experience.
• Created the new web portal designing the layout, look and feel of the application creating prototypes in Macromedia Flash MX incorporating usability and the information architecture structure.
• Provided the creation of numerous style guides setting the standards of color, taxonomy, typography, usability and HCI for the different departments.