EXPERIENCE SUMMARY:

• A result oriented professional with 10 +years of diversified experience in analysis, design, coding and testing of full life cycle software projects including 4 years of experience in salesforce.com CRM integration, Configuration and customization and has development experience in WEB technologies using Java, JSP, EJB, Servlets, Struts, JSTL, JavaScript, AJAX, XML, XSLT, JNDI, Oracle, JDBC, WSAD, RAD, Hibernate, Subversion, Clear case, VSS, Oracle Application Server, Web Sphere and Web logic.
• Experience in the complete life cycle of project development SDLC including System Analysis, Design, Development, Testing, deployment to different environments and Post Production support.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience inCreating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions andApproval Process.
• Coordinated and transferred knowledge to the offshore team.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL SKILLS:

Salesforce.com CRM Apex, Visual force, SOQL, SOSL, Apex Triggers,Component Controllers, S - Controls, Triggers, Custom Objects, Web service, Workflow:

Approvals, Reports, Dashboards, Analytic Snapshots.:

IDE/Tools: Eclipse, Force.com IDE, Force.com Explorer, Data loader, Salesforce outlook connector.

Databases: Oracle 11/10g/9i, SQL Server 2005/2008, MySQL, DB2, MS Access.

Operating Systems: Windows 7/NT/2000/XP, Unix, Linux

PROFESSIONAL EXPERIENCE:

Confidential

Senior Salesforce Administratore /Developer

Responsibilities:

• Senior Salesforce Developer as well as the Salesforce.com Subject Matter Expert SME for the entire Monster World Wide team.
• Documented the initial requirements and participated in blueprinting sessions to finalize the requirements with Salesforce Migration and Salesforce Reporting streams.
• Worked closely with the project design team and the project business teams to gather and address business and functional requirements.
• Participated in multiple business meetings to finalize the process flows for NA business team and served as the point of contact for EU and APAC business teams providing suggestions and SME support throughout the process.
• Developed Triggers based on Cases, Leads, Accounts, Contacts, and Opportunities.
• Developed Unit Test Classes to achieve appropriate code coverage in order to deploy between various sandboxes and Production Systems.
• Managed various Developer Sandboxes, Developer Pro Sandboxes and a Full Copy Sandbox for various developments and testing needs across the organization.
• Responsible for all Reporting and Dashboards Stream at Monster World Wide, especially for Sales, Marketing, Finance, and Support groups throughout NA, EU and APAC teams.
• Extensively worked on Validation Rules, Formulas, Workflows, and Approval Processes to satisfy the business needs.
• Worked on Assets, Quotes, and Contracts to automate the Opportunity Creations.
• Worked closely with Product Implementation teams and Project Implementation consultants and business teams.
• Thorough understanding of Role-based Hierarchy access as well as Profiles, Public Groups, and Queues-based access.
• Conducted multiple training sessions and led support sessions to teach business users to follow process flows agreed during business meetings to ensure a smooth transition to Salesforce from Karma Siebel migration.

Salesforce Administratore /Developer

• Integrating Salesforce with external systems like confidential Billing System, confidential Finance Systems, Service Now Provisioning System for Non network products and CCMS Provisioning System for network products .
• Developing Custom Controllers and Standard Controllers in Visual Force.
• Developed SOQL/ SOSL queries to import object records based on the query and modify dataappropriately.
• Preparation of function design documents and responsible for delivery of releases.
• Involved in Unit Testing and Test Coverage for Apex classes.
• Creating Workflow Rules, Tasks, Email Alerts and Components to suit to the needs of the application.
• Customized different page layouts and assigned them for different profile users using page layout assignment.
• Developed Apex classes, Apex Triggers for various functional needs in the application.
• Preparation of technical design document and transitioning to the team.
• Responsible for deployments to Production environment using Ant tool, change sets and Force.com migration tool.
• Responsible to inform all business stake holders about System down time during Production deployment and provides post production support after System is up for business.
• Worked as a production support developer and solved complex issues on time.

Salesforce Administratore /Developer

Responsibilities:

• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Senior Salesforce Administratore /Developer

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Salesforce Developer

Responsibilities:

• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.