SUMMARY:

• Highly accomplished Systems Engineer with progressive experience in enterprise system design, implementation, support, and administration.
• Able to apply innovative ideas, which solve complex problems and satisfy project needs.
• Skilled technical team player; handle multiple tasks effectively and build solid working relationships with technical teams, senior management, and vendors.
• Establish processes and maintain open communications to improve teamwork and cohesiveness.

TECHNICAL SKILLS:

Platform: Windows 2000/2003/2008/2012/2016 Server, Exchange 2000/2003/2007 Server, Novell GroupWise 6.5, Windows 95/98/NT/2000/XP/Vista/7/8,10, Unix, Linux.

Tools: C, C++, Powershell, Java, SQL, PHP, HTML, XML, SonicWALL Enterprise Manager, Apache Webserver, Active Directory, Exchange, Terminal Server, IIS, Sharepoint, HP OpenView, HP Mercury SiteScope, Dell OpenManage, Microsoft Office Suite, VPN, Cisco Global Site Selector (GSS), Cisco IOS, Veritas Backup Exec, Visio, WordPerfect, VNC, PC Anywhere, Telnet, Kaseya, Remedy, SharePoint Server, ConnectWise, Trend Micro, Symantec Ghost, MASM, Macromedia Studio MX, Connected Data Protection, Clear Case, Clear Quest, Bash, Citrix, VMWARE, SQL Management Studio.

Hardware: Dell, HP and Cisco.

PROFESSIONAL EXPERIENCE:

Confidential, North Carolina

AWS Systems Engineer

Responsibilities:

• Perform all tasks related to the setup, configuration, deployment and daily administration of pure AWS cloud environment.
• Manage Windows (2012) and Linux (Ubuntu) AWS instances in multiple VPCs across regions in the United States, Europe and Asia.
• Automate the deployment of new instances with a combination of AWS CLI, Powershell and Windows batch scripting.
• Deploy Windows Server security patches to all AWS instances.
• Deploy and maintain SQL 2014 server instances configured with SQL database mirroring.
• Configure and maintain monitoring tools such as Splunk for logs and PRTG for network alerts.
• Perform cross region data backup and migration tasks using windows task scheduler, AWS CLI and Amazon S3.
• Create and maintain templates for Production SQL and IIS Web server builds in AWS Cloud.
• Perform code deployments to all production Web servers using a custom version control and configuration management application that integrates with TFS.
• Setup, configure and manage Active Directory and DNS for internal corporate network and production customer environment.
• Manage security and access using OpenVPN technology.
• Maintain ESXi hosts for internal IT resources (domain controllers and development test servers).
• Manage Cisco Networking equipment and VOIP phones for internal office network.
• Maintain SSL certificates and software licenses for all IT resources.
• Create and maintain documentation of the configuration and management of all IT resources.

Confidential, North Carolina

Sr Enterprise Infrastructure Engineer

Responsibilities:

• Configure and maintain physical and virtual server infrastructure using Microsoft Azure, VMware and HP Blade technology.
• Provide engineering, support and administration for Microsoft Azure IAAS High Performance Computing (HPC) environment.
• Research, test and implement new technology to solve problems for the business.
• Provide third level escalation support for all incidents related to Windows Server OS.
• Coordinate monthly Windows Server patch deployment validation for the enterprise.
• Create and maintain all documentation for Wintel platform.

Confidential, North Carolina

Sr Lab System Engineer

Responsibilities:

• Support research and development of client/server and SAN/storage technology hosted at the Center of Excellence.
• Manage Active Directory domain for the Center of Excellence Private Cloud.
• Administer physical and virtual heterogeneous server environment.
• Support development of custom portal for Lab as a Service (LaaS) offering.
• Define, document and upload standard operating procedures to team collaboration server.
• Resolve Support tickets escalated by global Engineering teams.
• Participate in weekend on - call rotation.

Confidential Durham, North Carolina

Systems Administrator

Responsibilities:

• Administer 500+ physical and virtual servers in a heterogeneous enterprise environment.
• Manage Active Directory OU for the NIEHS within the NIH.GOV domain.
• Administer Qualstar XLS tape library and Symantec NetBackup in enterprise environment.
• Define, document and upload standard operating procedures to company intranet.
• Participate in monthly patch deployment for enterprise servers.
• Provide support and resolve Remedy tickets escalated by database administrators, application developers, network administrators and desktop support team.

Confidential Boca Raton, Florida

Hosting Systems Administrator

Responsibilities:

• Remotely configure and maintain HP C-Class server blades running Windows Server 2003/2008 (x64) using ILO and Onboard Administrator located in an offsite datacenter.
• Maintain VMware ESX Server environment using vSphere Client 4.0.
• Provide Active Directory administration for 6000+ users.
• Configure and manage Citrix published applications using MetaFrame Presentation Server 4.0.
• Maintain LAN/WAN communications including TCP/IP troubleshooting and diagnostics.
• Perform IIS administration, system performance troubleshooting and diagnostics.
• Perform database administration tasks in a Microsoft SQL 2005 clustered environment containing 200+ client databases.
• Provide accurate and timely documentation of work progress and resolution within trouble ticket tracking system.
• Troubleshoot all application system downs to restore production operations for the Confidential Corporation application suite.
• Coordinate with customers to perform Confidential software installation and upgrades to hosted environments.
• Routinely plan and implement the deployment of new customer infrastructure including servers, databases, applications and access.
• Serve as a point of escalation for issues that Hosting System Administrators are unable to resolve.
• Participate in 24/7 on-call rotation.

Confidential, Boca Raton, Florida

Operations Engineer

Responsibilities:

• Monitor the performance of database, storage and servers for the operation of Lexis Publishing enterprise systems and product offerings.
• Make adjustments to resources to resolve problems with application performance.
• Respond to system management alerts to handle system/operation exceptions across multiple operating environments (Windows/Linux).
• Ensure timely delivery of services and problem recovery.
• Assist in daily support of the systems/products assigned, through early detection and pursuit of changes in system response or operation.
• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
• Log, coordinate and communicate problems using standard problem management and escalation procedures.
• Initiate failover of products and services to redundant Datacenter in Alpharetta Georgia during times of system maintenance or when a severity 1 incident has been identified.
• Provide accurate and timely documentation of work progress and resolution within trouble ticket tracking system.

Confidential, Lawrenceville, Georgia

Support Engineer

Responsibilities:

• Serve as the first point of contact to ensure accurate and timely technology support and problem resolution to external customers.
• Provide remote and onsite administration for customers throughout the Southeast United States.
• Provide administration and support for Microsoft Exchange and Blackberry Enterprise Server.
• Interacting and consulting with clients to manage client satisfaction.
• Provide guidance, assistance, and follow-up on client inquiries.
• Accountable for managing procurement, installation, and maintenance activities for hardware/software equipment.
• Install, configure, and support the LAN/ WAN devices and Servers.
• Direct hands on experience configuring SonicWALL, Netgear, Linksys, Dell, HP, BlackBerry and Compaq devices.
• Manage server farm ensuring optimal operations, as well as data protection and backup procedures.
• Documented standard operating procedures and policies for system installation and configuration.
• Manage multiple projects of varying scopes simultaneously while adhering to projected budgetary and deadline constraints.
• Accountable for procurement, installation, and maintenance activities for hardware/software equipment while maintaining proper licensing and support models.
• Provide accurate and timely documentation of work progress and resolution within trouble ticket tracking system.