SUMMARY:

• 11 years of experience in IT leading all phases of diverse technology projects with strong skills in Project Management, System Architecture, Design and Development.
• Have dealt with CRM applications like Salesforce, Wave Analytics, Siebel CRM, Oracle Sales Cloud and softwares such as EDW, ETL and Informatica.
• Worked on out of the box customization as well as custom configuration including but not limiting to Apex, Triggers, Visualforce, SOQL, REST/SOAP Integration APIs, etc.
• Implementation experience of Salesforce.com applications in Sales and Service Cloud, Lightning, Partner & Customer Communities and Analytics Studio (Wave).
• Enabled the 4 - 4-5 custom Fiscal Calendars, Custom Forecasting, Role Hierarchy and Territory Management for business units.
• Implemented custom Domains, Email Templates and Branding, Page Layouts, Workflows and Approval Process.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Worked on various salesforce.com standard objects such as Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Installed Sales force Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Created page layouts, search layouts to organize fields, custom links, related lists and components on a record detail and edit pages.
• Experience of working with diverse database platforms including Oracle, SQL server, MS Access.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Broad exposure to different technologies and software development methodologies.
• Expert in agile and waterfall project management methodologies.

AREAS OF EXPERTISE:

• Enterprise wide System Implementations
• Data Migrations/Integrations
• Database Schema Design (RDBMS)
• Custom Software Development
• Requirements Analysis
• Cross-Functional Supervision
• Client Relations & Presentations
• Systems Engineering
• Project Scheduling
• Business & Project Planning
• UAT Rollout/Support
• Team Building & Mentoring

TECHNICAL SKILLS:

SOFTWARES: Salesforce CRM, Force.com, Data Loader, Eclipse, Wave Analytics, Triggers, API Services, Siebel, EDW (HANA & HADOOP), ETL (INFORMATICA)

RDBMS: SOQL, SOSL, SQL Server, Oracle 9i, 10g.

PROGRAMMING LANGUAGES: C, HTML, XML, eScript, Apex

INTERNET TECHNOLOGIES: VB Script, Java Script, Visual force, Web Services (SOAP / REST / HTTP)

OPERATING SYSTEMS: Windows 2000-Advanced Server & Windows XP

TESTING: Functional, Interface and Regression, Sanity, CST, UAT

QC TOOLS: HPQC, ALM, PMO, JIRA

PROFESSIONAL EXPERIENCE:

Confidential

Technologies: SFDC, Wave, EDW, ETL, Oracle DRM, Apex, Data Loader, Eclipse, Force.com IDE

Architect

Responsibilities:

• Worked on out of the box customization as well as custom configuration including but not limiting to Apex, Triggers, Visualforce, Workflows, Approval Process, Flows, etc.
• Performed out Of the Box configurations and customizations on Page/Search/Compact Layouts, Record Types, Dependent Picklists and Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.
• Implemented solutions in Sales and Service Cloud, Lightning, Communities and Analytics Studio (Wave).
• Implemented the Partner Community Cloud for better collaboration and sales.
• Enabled the 4-4-5 custom Fiscal Calendar, Custom Forecasting, Role Hierarchy and Territory Management for the complete Org as part of realignment after the acquisition of Dell.
• Developed custom dashboards in Wave Analytics for the business teams across GEOs to help ease the process for their forecasting and Pipeline quarterly meetings.
• Created the Custom Profiles and Public Groups for improved user management.
• Implemented integrations contributing to a robust enterprise architecture and access points for both internal and external applications using REST, SOAP and HTTP protocols backed up with Apex.
• Implemented custom Domain, Email Templates and Branding, Page Layouts, Workflows and Approval Process.
• Developed a system architecture, software requirements and design documentation for software systems and applications.
• Involved in project governance to effectively manage the process within the timelines set by the client. Performed admin activities time to time basis to resolve production daily tickets.
• Effectively managed and coordinated with the downstream and upstream components and lead the E2E testing and the release cutover activities
• Ensured timely delivery of technologies and software solutions for end users and customers.

Confidential

Technologies: SFDC, Big Machines, Wave, Process Builder, Apex, Triggers, API Services

Architect / Lead Developer

Responsibilities:

• Custom Software Developments: Managed all phases of the software development lifecycle (SDLC) for standard and custom solutions.
• Includes implementation of custom apps like Crowd Guide, Apttus & Skuid.
• System-Integrations/Migrations: Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies.
• To name a few, Proposed solutions for Integrating systems like Alstom Project (Business Merger into GE), Pacing Waterfall/Wave (Forecasting & Financing Module), SAP (Pricing), BigMachines (Quote Processing), Smart Outage + Oracle Field Services + Field Service Portal (For lead generation & Management), Oracle ERP (Order Processing).
• Implemented the Community Cloud for better collaboration and sales. (For both Customers and Partners).
• Performed the initial analysis, readiness checks, impact analysis and customizations for Lightning and successfully implemented it for Power Services business unit.
• Customized sales cloud as well as the service cloud for various business units/teams with in GE to improve the data quality and sales process including but not limiting to Account Management and provisioning.
• Systems Engineering: Involved in design and development of multi-business rollout of SFDC & custom applications and enterprise application Integrations for GE.
• Includes customizing applications, creating custom objects, fields, relationships, Tabs, page layouts, record types, profiles and roles, field level security, workflows, approval process and validation rules, Data Loader, Import wizard, Workbench and configuring Reports & dashboards for the business.
• Implemented various integrations contributing to a robust enterprise architecture and access points for both internal and external applications using REST, SOAP and HTTP protocols backed up with Apex.
• Created custom Page Layouts and configured the Permission sets to fit the Organizational hierarchy.
• Worked on Role Hierarchy, Custom Profiles and Public Groups creation and user management.
• Worked on creating Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Worked on implementing various Standard Reports & Dashboards as a part of Implementation. Developed Summary types of Reports and Report folders to assist Ops managers to better utilize Salesforce as a service tool and configured various Reports for different user profiles based on the needs of the organization
• Designed and customized Data Model, SFDC Objects, Master-Detail & Lookup relationships, Tabs, validation rules, etc.
• Proposed solutions on Data Migration activities and Code Migration activities.
• Performed Data Analysis and migrations during mergers from legacy DBs to Force.com platform using Data Loader and custom tools.
• Interacting with Global functional owners, Understanding the requirement, Analyzing, Estimating the effort involved and delivering the solution on time.
• Major contribution involves detailing requirements, scheduling application changes, understanding business requirements and integration setup, defect prevention, coordinating issues and application.
• Involved in managing the release activities from the operations stand point as well for smooth Go-Live.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Conducted the code reviews and took initiatives towards best practices and gap analysis and guided the team towards more productivity and accountability.
• Facilitate and Develop Innovative POC/POT (proof of concept/proof of technology) exercises to demonstrate feasibility in order to refine and also showcase new capabilities of the platform.

Confidential

Technologies: Force.Com, Apex, VisualForce, Triggers, HTML, SOQL,SOSL

Lead Developer

Responsibilities:

• Administrated the user setup, profile management, permission sets and licenses for all the system users.
• Implemented the business automation as per the client requirement using workflows, assignment rules, escalation rules and approval process.
• Implemented security, custom fiscal calendar, organization hierarchy as part of sales analysis project.
• Automated Lead and Case creation using the Web and Email interface.
• Managed Chatter groups, users and facilitated the employees with dynamic dashboards and weekly scheduling for the respective business functions.
• Involved in data mapping and data load activities from source to SFDC objects using tools such as data loader and import wizard.
• Written and tuned SOQL, SOSL with consideration of Governor Limits for querying across large datasets and performed DML operations.
• Implemented various integrations contributing to a robust enterprise architecture and access points for both internal and external applications using REST, SOAP and HTTP protocols backed up with Apex.
• Designed & customized Visualforce pages using custom and standard controllers.
• Performed out Of the Box configurations and customizations on Page/Search/Compact Layouts, Record Types, Dependent Picklists and Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.
• Performed admin activities such code migrations between sandbox and production instances using Eclipse, Workbench and Change Sets.
• Involved in project governance to effectively manage the process within the timelines set by the client. Performed admin activities time to time basis to resolve production daily tickets.
• Effectively managed and coordinated with the downstream and upstream components and lead the E2E testing and the release cutover activities.

Confidential

Technologies: Salesforce CRM, Apex, Business Automation & Customizations

Developer

Responsibilities:

• Developed various Custom Objects, Tabs, Entity-Relationship data model, Page Layouts, Validation rules, etc. to accommodate the business requirements.
• Customized various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards, etc. to extend the system behavior with the help of platform features and tools.
• Well versed with Force.com IDE Plug-in and developer console for Development and troubleshooting the custom code.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Implemented security and data visibility using profiles, permission sets, OWD, record types and page layouts.
• Developed Apex Classes, Controllers and Apex Triggers for robust business logics.
• Created the test classes with the optimum coverage and actively participated in the Unit/System testing.
• Created custom email templates including but not limiting to merge fields as part of business automation for workflow and approval processes.
• Developed and configured custom report types and managed reports & dashboard folders for executive business teams.
• Interacted with various business team members to gather the requirements and documented the requirements.