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Production Support Lead Resume

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Mason, OH

SUMMARY:

  • Experienced team lead, offering 12 years of exemplary performance across data warehousing projects for Finance, Electric, HealthCare - Insurance domain in various roles, platforms and processes.
  • Have multidimensional technical skill set and capable of designing both tactical & strategic solutions as per business requirements using ETL Informatica, DB Procedures/Packages and Scripting as well as Scheduling tools like Autosys & Control-M.
  • Strong hold on data warehousing concepts & dimensional modeling along with awareness of OLAP reporting tools-Business Objects XI R3 & Crystal Reports, Cognos
  • Extensive exposure to Agile Methodologies, facilitated scrum ceremonies as Scrum Master.
  • Flexible, resourceful self-motivated team lead as well as dedicated team player.

TECHNICAL SKILLS:

Primary Skills: Informatica Power Center 9.1/8.6.1/7.1.3

Secondary Skills: Business Objects XI R3, Crystal Report 2008

Scripting: Unix Shell scripting, Perl

Scheduling Tool: Autosys, Control-M, Espresso, Appworx

Process Management: Tortoise SVN, Confluence, Jira, Sharepoint, Peregrine, ITSM

RDBMS: Oracle, Sybase, Oracle Express Server, Teradata

O/S: Linux, Unix, MS Windows 95/98/NT/2000/XP

Tools: & Utilities: Erwin 4.x, Toad 8.x, Edit Plus, Notepad ++

PROFESSIONAL EXPERIENCE:

Confidential, Mason, OH

Production Support Lead

Responsibilities:

  • Provided production support for eHUB Data Integration system which fetches data from flat files, legacy system as well as relational database.
  • Created aggregate tables to improve the performance of reports and populated them with Informatica mappings.
  • Modified existing Perl screen door process to validate the data quality for pre-staging load.
  • Developed knowledge repository and transition process for support team.
  • Maintained onsite - offshore team balance by having intra team periodic knowledge sharing sessions on processes.
  • Actively participated in impact assessment reviews for Identifying Performance Improvement Scenarios & Bottlenecks.
  • Interacted with Development team working on Agile Model, JIRA Request management, and deployment management.
  • Implemented Run book process - Handover of application from deployment to support.
  • Coordinated with Release management, QC, Application team during implementations for AD-HOC changes which are made with approvals.
  • Developed a deep understanding of the business needs and strategic directions so that Business queries can be answered within agreed SLAs and can be pushed to Development team sprints as per priorities.
  • Identified the scope of Automation to bring the Stability and Efficiency. Significantly reduced cost by implementing - Application/SLA monitoring using features of Control-M & UNIX Scripts.
  • Held responsible for directing and managing work efforts on daily basis, identifying resource needs, performing quality review, and escalating - functional, quality, and timeline issues appropriately.
  • Prioritized the work along with multi-tasking and understand the need of urgency.
  • SPOC (Single point of contact) for major issues.

Environment: UNIX, Oracle, Informatica Power Center, Control-M, JIRA

Confidential, Auburn Hills, MI

Production Support Lead

Responsibilities:

  • As a scrum master - Interacted with Development team, Product Owner & System Analysts to work with Agile Model, JIRA Request management, and deployment management.
  • Held responsible for driving daily scrum calls, updating burndown charts during the spring. Identified resource needs & timeline issues appropriately.
  • Conducted Sprint Review and Sprint Retrospectives efficiently in order continuous value add in Project Work.
  • This role was shared developer/Scrum Master so coordinated with Release management, QC, Application team during implementations for AD-HOC changes which are made with approvals.
  • Efficiently resolved issues with timely updates during major incident occurred post production.

Environment: UNIX, Oracle, Informatica Power Center, Control-M, JIRA

Confidential

Production Support Lead

Responsibilities:

  • Provided production support for Credit Risk Management system which fetches data from flat files, legacy system as well as relational database.
  • Modified existing Perl screen door process to validate the data quality for pre-staging load.
  • Actively participated in impact assessment reviews for Credit Risk application.
  • Interacted with Development team working on Agile Model, JIRA Request management, and deployment management.
  • Implemented Run book process - Handover of application from deployment to support.
  • Coordinated with Release management, QC, Application team during implementations for AD-HOC changes which are made with approvals.
  • Developed a deep understanding of the business needs and strategic directions so that Business queries can be answered within agreed SLAs and can be pushed to Development team sprints as per priorities.
  • Identified the scope of Automation to bring the Stability and Efficiency. Significantly reduced cost by implementing - Application/SLA monitoring using features of Autosys & UNIX Scripts.
  • Held responsible for directing and managing work efforts on daily basis, identifying resource needs, performing quality review, and escalating - functional, quality, and timeline issues appropriately.
  • Prioritized the work along with multi-tasking and understand the need of urgency.
  • Prioritized and engaged management in situations when prioritization was a challenge.
  • SPOC (Single point of contact) for major issues.

Environment: UNIX, Oracle, Informatica Power Center, Autosys, JIRA

Confidential

Onsite Coordinator

Responsibilities:

  • Production support role involved service operation management, JIRA Request management, and deployment management along with coordination with offshore from work distribution perspective
  • Prioritized the work along with multi-tasking and understand the need of urgency.
  • Implemented Run book process - Handover of application from deployment to support.
  • Written UNIX scripts to convert unstructured source files into structured delimilated files enabling the ETL Informatica to process the same without any issue.
  • Developed knowledge repository and transition process for support team.
  • Actively participated in design reviews for Equity application.
  • Assess impact, coordinate, facilitate and test changes being made to the production environment.
  • Identified the scope of Automation to bring the Stability and Efficiency. Significantly reduced cost by implementing - Application/SLA monitoring using features of Control-M & UNIX Scripts.

Environment: Unix,Oracle, Informatica Power Center, Control-M,JIRA

Confidential

Offshore Team Lead

Responsibilities: -

  • Coordinated with offshore activities in terms of requirement gathering, work distribution, code reviews in agile life cycle project.
  • Used Informatica 8.6.1 to create mappings using transformations to move data to data Warehouse
  • Create / enhance the control-M scheduling flows for the loads.
  • Developed mapplets, mappings worklets and sessions for Informatica Loads.
  • Created workflows, worklets and tasks using Informatica work flow Manager.
  • Written & Modified UNIX Shell scripts & Perl scripts to support the critical operations.

Environment: Unix,Oracle, Informatica Power Center, Control-M,JIRA

Confidential

Offshore Team Lead

Responsibilities:

  • Solely responsible for completing Knowledge Transfer of various BI modules in short period of time.
  • Analyzed existing mapping in Informatica, Reports in Business Objects & scripts in UNIX. Programming and provided quick fix as well as strategic solution to incidents.
  • Studied entire SDLC in order to support the current projects as well as the ongoing developments.
  • Took care of the production support activities and worked on both the offshore-onsite co-ordination activities in shift & weekends to daily night batches.
  • Supported small Ad-Hoc changes in the Business Objects Reports with data analysis & co-ordination of development / testing with third party Vendor Resource.
  • Made changes in the existing Autosys batches as per business needs.
  • Troubleshoot and resolved complex incidents across different applications.
  • Prioritized and resolved recurring problems & design the solution with lean approach for the same.
  • Coordinated and performed Disaster Recovery test to meet the audit requirements.

Environment: UNIX, Oracle, Informatica Power Center, Expresso, JIRA

Confidential

Application Developer

Responsibilities:

  • Analyzed source system & designed control-m flows as per dependencies across the geographies.
  • Developed new Informatica Mappings & enhanced the existing mappings.
  • Unit testing & Integration testing of the mappings.
  • Worked on Maintenance and enhancement of existing stored procedures.

Environment: UNIX, Oracle, Pl/Sql, Informatica Power Center

Confidential

Application Developer

Responsibilities:

  • Extract/Migrate data from multiple applications, Execute DML and DDL on the Oracle Tables.
  • Analyzed source system & developed as well as made enhancement to Informatica Mappings
  • Unit testing & Integration testing of the mappings.

Environment: UNIX, Oracle, Informatica Power Center

Confidential

Application Developer

Responsibilities:

  • Written Code and tested the screen door process in PERL.
  • Created the mappings as per the business logic. Loaded data ETL using Informatica-7.1.3 tool.
  • Made changes to the BO reports as per the user’s requirement.

Environment: UNIX, Perl, Oracle, Informatica Power Center, Business Objects 6.5

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