PROFESSIONAL EXPERIENCE:

Confidential, Simi Valley, CA

Data Engineer & Cisco Trainer

Responsibilities:

• Confidential Instructor and Course Developer
• Develop Data Center and Virtualization lecture and lab materials for Confidential
• Generate Data Center video presentations to be delivered virtually for Confidential clients and internal employees
• Data Center consultant & trainer for Confidential Learning Partners including Confidential System consisting of Confidential Manager, Cisco Unity, Cisco Presence, Cisco Jabber, Cisco Telepresence, Cisco UCS, and Cisco Nexus product lines
• Converged LAN, Data Center, and IP Telephony Architect and Deployment Engineer and Project Manager
• 26 years of experience as a Pre - Sales Engineering Expert Level Consultant, Account Manager, and Architect for K-12, Banking, State and Local Government, Medical, Manufacturing, Arts and Entertainment
• 26 years of experience with design, rollout and support of high performance data center solutions, network infrastructure LAN/WAN, network security, and enterprise wireless infrastructures.
• 26 years of experience identifying and engaging sales force Account Managers in pre-sales and post sales opportunities.
• 26 years of experience supporting 24/7 mission critical network environments of at least 1000 nodes
• In-depth knowledge of SIP Trunking
• In-depth knowledge of Confidential platforms and related hardware including Confidential Manager, Unity, Presence, and Telepresence
• Strong understanding and practical experience with technologies like MPLS, VPLS, MLA VPNs and Traffic Engineering
• Extensive knowledge of high performance data center solutions, network infrastructure LAN/WAN, network security, and enterprise wireless infrastructures.
• Expert knowledge of Cisco Routers and Switches
• 26 years of experience designing WAN Circuits utilizing “T” transport and PRI technologies, MPLS, FR/ATM, and MPLS
• 26 years of experience with switches technologies including Spanning Tree Protocols (STP), VLAN Trunking Protocol (VTP), Virtual Trunking Protocol(vPCs), Cisco Fabric Path, Cisco Express Forwarding (CEF), and inter-VLAN routing, IPV4, ISL, and 802.1q trunking
• 26 years deployment experienced including: BGP, OSPF, EIGRP, and RIP over MPLS, Frame Relay, ISDN and “T” transport
• Cisco Catalyst switches including:
• Cisco Nexus 9000, 7700, 7000, 6000, 5500, 5000, 4000, 3000 series switches, and 2000 series Fabric Extenders
• 6900, 6500, 4500, 3800, 3700, 3650, 2900 & Meraki series
• Cisco ISR 800, 1800, 1900, 2600, 2800, 2900, 3800, 3900, 4000, and Meraki routers
• UCS Fabric Interconnect 6100, 6200 & 6300 series
• UCS Manager 2.1, 2.2, & 3.X
• UCS B and C Series servers
• Cisco 12000, 7000 series, and ASR series routers
• Cisco Aironet 3600, 4400, 100, 300, and 500 wireless access points
• Cisco Prime LAN Management
• NetBrain

Other notable experience includes

Responsibilities:

• Develop and evaluate performance reviews
• Plan financial goals for each year based on quarterly objectives
• Conduct pre-sales and post sales activities and manage customer relationships
• Monitor the progress of customer jobs
• Develop and negotiate customer contracts and Scope Of Work documents
• Develop customer Technical Business Plans
• Involve learning partners and internal training to help customers improve technical capability
• Ensure customer technical resources are appropriate for installed products, solutions and architectures
• Provide positioning and business case development training
• Evaluate technical readiness relative to Cisco’s technical strategy and identify and gaps that exist
• Support tactical opportunities and adapt existing Cisco solutions that address a specific customer or needs
• Proactively gather insight into strategic and high-value opportunities
• Educate customers and promote use of Cisco support and effective use of TAC, TSN, and Partner Helpline
• Provide feedback to Cisco business entities on features and solutions gaps
• Recognize potential competitive advantage of Cisco solutions from partner perspective

Confidential, BT, Americas

El Segundo, CA 90245

Senior Consultant

Responsibilities:

• IP Telephony and Data Center Technical Designer, Lead & Implementation Support Engineer
• Data Center Transformation Engineer
• Deploy Cisco Nexus 5500, Cisco Catalyst 4510R+E switches, Cisco 3600 wireless AP’s, Firewalls at Direct TV Corporate Campus
• Design Quality Of Service configurations for Cisco Nexus backbone equipment
• Train new hires on Cisco Catalyst and Nexus Multi-layer Switches
• Support Confidential Manager migrations
• Confidential Manager 3.x through 9.x server deployments
• Cisco CUCM 3.x to 8.x migrations
• Cisco Voice Gateway & CUBE configurations for H.323 and SIP trunks
• High Level and Low Level Designs for customers
• Analyzed and specified router / switch / server provisioning
• Dial plans
• VLAN and IP subnet specifications
• Conducted team meetings
• Managed and supported Transformation Project site deployments
• Interfaced with third party telecommunications engineers worldwide
• Designed Wide Area Network architecture
• Designed Local Area and Wireless voice architectures
• Developed procedures to migrate dial plans, templates, and users
• Participated in overseas site deployments as on-site supervising engineer
• Trained end users on phone systems, voicemail and operational differences
• Visio drawings
• Generate Bill Of Materials using CCW & Netformix
• Develop user training documentation detailing dialing procedures for local, national & international calls
• Develop and rollout Network Operations Center “Bring Into Service” documentation
• Develop site survey documentation that vendors use to gather site information prior site design
• Develop site questionnaire that the site contacts and Site Program Managers use to gather site information prior to, and during, site design
• Technology Introduction Process documentation
• Greenfield site implementation
• Regulatory requirement verification
• Interface with CLAN, DPMs and site PM’s to ensure smooth rollout of all Transformation sites

Confidential

Project Manager and Design Engineer

Responsibilities:

• Design and Implementation of Remote Access Services
• Project Management for Confidential delivery model
• Coordinate with BT Security Services on design and deployment model for the security product to be delivered to customer
• Develop delivery schedule for RAS product
• Develop the transformation process for the RAS product in conjunction with Security services
• Analyze the current security model
• Educate the customer on BT RAS and Security products that are available and why they are required
• Conduct interviews of potential BT engineering Consultant candidates

WAN Technical Design Engineer

Responsibilities:

• Design and Implementation of WAN and VoIP Infrastructure
• Design and implement the new Confidential Managed MPLS, T1/E1 ISDN PRI, satellite & Optical network
• Analyze current circuit and hardware provisioning model
• Analyze customer requirements for bandwidth and availability based on current hardware and circuit provisioning
• Educate the customer on current technologies available and why they are required
• Conduct interviews of potential BT engineering Consultant candidates
• Interface with Verizon Customer Engineering & Project Management to meet schedules and customer expectations
• Interface with GCI for circuit design and ordering

Network Assessment Team Engineer

Responsibilities:

• Analyzed and documented 71 of worldwide network locations including large data centers
• Created equipment lists based on network analysis
• Troubleshot network issues that arose during the course of network analysis
• Created Visio drawings of each of the 71 sites I was responsible for
• Utilized the S3 database software to generate Excel equipment spreadsheets
• Utilized NetBrain network analysis software and generate technical (Visio) drawings

Project Manager

Responsibilities:

• Unified Communications design and deployment
• Planning Data Center file server move events
• Coordinate shipping company requirements and scheduling
• Supervise shipping company personnel on day of move event
• Coordinate and supervise internal BT Consultants
• Procure necessary tools and equipments required for move events
• Attend Cedars-Sinai Phase One planning meetings
• Conduct Data Center information gathering tours
• Coordinate server certification processes with IBM, HP and Sun Systems
• Coordinate move event planning with EMC.
• Security Consultant
• Upgrade and rollout Wireless IDS and Checkpoint Firewalls
• Perform Data Center upgrades
• Assist Security Manager with architecture planning and design
• Revise visio drawings per new design requirements

Sales Engineering Manager

Responsibilities:

• Responsible for employee performance planning and reviews using the Confidential and Verizon developed Annual Review format
• Interviewed prospective engineering staff, created employee training and development plans and evaluated engineering staff performance based on defined development objectives
• Worked with each CBU Marketing and Sales Manager to meet Annual Sales Goals established by Confidential / Verizon corporate headquarters
• I was directly engaged in the Engineering Manager role with the Vice President of Information Systems at customer sites
• Attended weekly meetings with the VP of IS at customer sites to monitor the progress of ongoing activities that my engineers were involved with nationwide and in Europe
• Supervised the engineering account teams and engaged my skill set as a data engineer when projects demanded short term help
• Worked with my Sales Engineering staff to define project requirements, develop network architecture, develop and write Scope Of Work documents and present these to our customers
• Traveled to customer sites with the engineering teams and engaged the customer base to get feedback on important issues

National team lead engineer

Responsibilities:

• Involved in all aspects of national account
• Worked with the Sales Engineering Manager to manage customer requirements and the customer relationship
• Developed Scope Of Work documentation and was responsible for all network design and architecture
• Supervised the Customer Engineering staff on all network equipment installations and was responsible for developing project plans with the Project Management team

Medical Sector Sales Manager

Responsibilities:

• I served 6 months as a Senior Medical Sales manager with the Hospital and Medical sales team
• Exceeded all customer and sales objectives while service as sales manager
• Worked closely with the Sales Engineering team to develop sales strategies and design criteria for each medical and hospital account
• Using my skills as a Sales Engineer and Cisco Network Engineer I was able to grow several hospital and medical accounts
• This growth success enable my to exceed my sales objectives for the year
• Assisted Sales Engineering staff with equipment requirements and supervised the Customer Engineering team when equipment was to be installed at the customer site

Sales Engineer III

Responsibilities:

• Recommended solutions for LAN and WAN administration, security systems, disk management, hardware maintenance, software license monitoring, change management, inventory management, system use & performance
• Served as Sales Engineer on K-12 and Medical and Hospital account teams
• Conducted sales presentations & demonstrated recommended solutions for a variety of opportunities in my customer base
• Provided the Verizon Account Team with appropriate drawings & pricing information
• Responsible for developing Request For Information and Request For Proposal documentation
• Developed Scope of Work documentation to be utilized by Customer Engineering personnel during equipment installation & configuration and was responsible for ensuring customer signoff on the SOW
• Supervised Customer Engineering personnel during network installation, performance analysis & problem resolution
• Contributed to the K-12 and Medical teams by helping to grow the account revenues by more than 100% while acting as Sales Engineer