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Data Engineer & Cisco Trainer Resume

Simi Valley, CA

PROFESSIONAL EXPERIENCE:

Confidential, Simi Valley, CA

Data Engineer & Cisco Trainer

Responsibilities:

  • Confidential Instructor and Course Developer
  • Develop Data Center and Virtualization lecture and lab materials for Confidential
  • Generate Data Center video presentations to be delivered virtually for Confidential clients and internal employees
  • Data Center consultant & trainer for Confidential Learning Partners including Confidential System consisting of Confidential Manager, Cisco Unity, Cisco Presence, Cisco Jabber, Cisco Telepresence, Cisco UCS, and Cisco Nexus product lines
  • Converged LAN, Data Center, and IP Telephony Architect and Deployment Engineer and Project Manager
  • 26 years of experience as a Pre - Sales Engineering Expert Level Consultant, Account Manager, and Architect for K-12, Banking, State and Local Government, Medical, Manufacturing, Arts and Entertainment
  • 26 years of experience with design, rollout and support of high performance data center solutions, network infrastructure LAN/WAN, network security, and enterprise wireless infrastructures.
  • 26 years of experience identifying and engaging sales force Account Managers in pre-sales and post sales opportunities.
  • 26 years of experience supporting 24/7 mission critical network environments of at least 1000 nodes
  • In-depth knowledge of SIP Trunking
  • In-depth knowledge of Confidential platforms and related hardware including Confidential Manager, Unity, Presence, and Telepresence
  • Strong understanding and practical experience with technologies like MPLS, VPLS, MLA VPNs and Traffic Engineering
  • Extensive knowledge of high performance data center solutions, network infrastructure LAN/WAN, network security, and enterprise wireless infrastructures.
  • Expert knowledge of Cisco Routers and Switches
  • 26 years of experience designing WAN Circuits utilizing “T” transport and PRI technologies, MPLS, FR/ATM, and MPLS
  • 26 years of experience with switches technologies including Spanning Tree Protocols (STP), VLAN Trunking Protocol (VTP), Virtual Trunking Protocol(vPCs), Cisco Fabric Path, Cisco Express Forwarding (CEF), and inter-VLAN routing, IPV4, ISL, and 802.1q trunking
  • 26 years deployment experienced including: BGP, OSPF, EIGRP, and RIP over MPLS, Frame Relay, ISDN and “T” transport
  • Cisco Catalyst switches including:
  • Cisco Nexus 9000, 7700, 7000, 6000, 5500, 5000, 4000, 3000 series switches, and 2000 series Fabric Extenders
  • 6900, 6500, 4500, 3800, 3700, 3650, 2900 & Meraki series
  • Cisco ISR 800, 1800, 1900, 2600, 2800, 2900, 3800, 3900, 4000, and Meraki routers
  • UCS Fabric Interconnect 6100, 6200 & 6300 series
  • UCS Manager 2.1, 2.2, & 3.X
  • UCS B and C Series servers
  • Cisco 12000, 7000 series, and ASR series routers
  • Cisco Aironet 3600, 4400, 100, 300, and 500 wireless access points
  • Cisco Prime LAN Management
  • NetBrain

Other notable experience includes

Responsibilities:

  • Develop and evaluate performance reviews
  • Plan financial goals for each year based on quarterly objectives
  • Conduct pre-sales and post sales activities and manage customer relationships
  • Monitor the progress of customer jobs
  • Develop and negotiate customer contracts and Scope Of Work documents
  • Develop customer Technical Business Plans
  • Involve learning partners and internal training to help customers improve technical capability
  • Ensure customer technical resources are appropriate for installed products, solutions and architectures
  • Provide positioning and business case development training
  • Evaluate technical readiness relative to Cisco’s technical strategy and identify and gaps that exist
  • Support tactical opportunities and adapt existing Cisco solutions that address a specific customer or needs
  • Proactively gather insight into strategic and high-value opportunities
  • Educate customers and promote use of Cisco support and effective use of TAC, TSN, and Partner Helpline
  • Provide feedback to Cisco business entities on features and solutions gaps
  • Recognize potential competitive advantage of Cisco solutions from partner perspective

Confidential, BT, Americas

El Segundo, CA 90245

Senior Consultant

Responsibilities:

  • IP Telephony and Data Center Technical Designer, Lead & Implementation Support Engineer
  • Data Center Transformation Engineer
  • Deploy Cisco Nexus 5500, Cisco Catalyst 4510R+E switches, Cisco 3600 wireless AP’s, Firewalls at Direct TV Corporate Campus
  • Design Quality Of Service configurations for Cisco Nexus backbone equipment
  • Train new hires on Cisco Catalyst and Nexus Multi-layer Switches
  • Support Confidential Manager migrations
  • Confidential Manager 3.x through 9.x server deployments
  • Cisco CUCM 3.x to 8.x migrations
  • Cisco Voice Gateway & CUBE configurations for H.323 and SIP trunks
  • High Level and Low Level Designs for customers
  • Analyzed and specified router / switch / server provisioning
  • Dial plans
  • VLAN and IP subnet specifications
  • Conducted team meetings
  • Managed and supported Transformation Project site deployments
  • Interfaced with third party telecommunications engineers worldwide
  • Designed Wide Area Network architecture
  • Designed Local Area and Wireless voice architectures
  • Developed procedures to migrate dial plans, templates, and users
  • Participated in overseas site deployments as on-site supervising engineer
  • Trained end users on phone systems, voicemail and operational differences
  • Visio drawings
  • Generate Bill Of Materials using CCW & Netformix
  • Develop user training documentation detailing dialing procedures for local, national & international calls
  • Develop and rollout Network Operations Center “Bring Into Service” documentation
  • Develop site survey documentation that vendors use to gather site information prior site design
  • Develop site questionnaire that the site contacts and Site Program Managers use to gather site information prior to, and during, site design
  • Technology Introduction Process documentation
  • Greenfield site implementation
  • Regulatory requirement verification
  • Interface with CLAN, DPMs and site PM’s to ensure smooth rollout of all Transformation sites

Confidential

Project Manager and Design Engineer

Responsibilities:

  • Design and Implementation of Remote Access Services
  • Project Management for Confidential delivery model
  • Coordinate with BT Security Services on design and deployment model for the security product to be delivered to customer
  • Develop delivery schedule for RAS product
  • Develop the transformation process for the RAS product in conjunction with Security services
  • Analyze the current security model
  • Educate the customer on BT RAS and Security products that are available and why they are required
  • Conduct interviews of potential BT engineering Consultant candidates

WAN Technical Design Engineer

Responsibilities:

  • Design and Implementation of WAN and VoIP Infrastructure
  • Design and implement the new Confidential Managed MPLS, T1/E1 ISDN PRI, satellite & Optical network
  • Analyze current circuit and hardware provisioning model
  • Analyze customer requirements for bandwidth and availability based on current hardware and circuit provisioning
  • Educate the customer on current technologies available and why they are required
  • Conduct interviews of potential BT engineering Consultant candidates
  • Interface with Verizon Customer Engineering & Project Management to meet schedules and customer expectations
  • Interface with GCI for circuit design and ordering

Network Assessment Team Engineer

Responsibilities:

  • Analyzed and documented 71 of worldwide network locations including large data centers
  • Created equipment lists based on network analysis
  • Troubleshot network issues that arose during the course of network analysis
  • Created Visio drawings of each of the 71 sites I was responsible for
  • Utilized the S3 database software to generate Excel equipment spreadsheets
  • Utilized NetBrain network analysis software and generate technical (Visio) drawings

Project Manager

Responsibilities:

  • Unified Communications design and deployment
  • Planning Data Center file server move events
  • Coordinate shipping company requirements and scheduling
  • Supervise shipping company personnel on day of move event
  • Coordinate and supervise internal BT Consultants
  • Procure necessary tools and equipments required for move events
  • Attend Cedars-Sinai Phase One planning meetings
  • Conduct Data Center information gathering tours
  • Coordinate server certification processes with IBM, HP and Sun Systems
  • Coordinate move event planning with EMC.
  • Security Consultant
  • Upgrade and rollout Wireless IDS and Checkpoint Firewalls
  • Perform Data Center upgrades
  • Assist Security Manager with architecture planning and design
  • Revise visio drawings per new design requirements

Sales Engineering Manager

Responsibilities:

  • Responsible for employee performance planning and reviews using the Confidential and Verizon developed Annual Review format
  • Interviewed prospective engineering staff, created employee training and development plans and evaluated engineering staff performance based on defined development objectives
  • Worked with each CBU Marketing and Sales Manager to meet Annual Sales Goals established by Confidential / Verizon corporate headquarters
  • I was directly engaged in the Engineering Manager role with the Vice President of Information Systems at customer sites
  • Attended weekly meetings with the VP of IS at customer sites to monitor the progress of ongoing activities that my engineers were involved with nationwide and in Europe
  • Supervised the engineering account teams and engaged my skill set as a data engineer when projects demanded short term help
  • Worked with my Sales Engineering staff to define project requirements, develop network architecture, develop and write Scope Of Work documents and present these to our customers
  • Traveled to customer sites with the engineering teams and engaged the customer base to get feedback on important issues

National team lead engineer

Responsibilities:

  • Involved in all aspects of national account
  • Worked with the Sales Engineering Manager to manage customer requirements and the customer relationship
  • Developed Scope Of Work documentation and was responsible for all network design and architecture
  • Supervised the Customer Engineering staff on all network equipment installations and was responsible for developing project plans with the Project Management team

Medical Sector Sales Manager

Responsibilities:

  • I served 6 months as a Senior Medical Sales manager with the Hospital and Medical sales team
  • Exceeded all customer and sales objectives while service as sales manager
  • Worked closely with the Sales Engineering team to develop sales strategies and design criteria for each medical and hospital account
  • Using my skills as a Sales Engineer and Cisco Network Engineer I was able to grow several hospital and medical accounts
  • This growth success enable my to exceed my sales objectives for the year
  • Assisted Sales Engineering staff with equipment requirements and supervised the Customer Engineering team when equipment was to be installed at the customer site

Sales Engineer III

Responsibilities:

  • Recommended solutions for LAN and WAN administration, security systems, disk management, hardware maintenance, software license monitoring, change management, inventory management, system use & performance
  • Served as Sales Engineer on K-12 and Medical and Hospital account teams
  • Conducted sales presentations & demonstrated recommended solutions for a variety of opportunities in my customer base
  • Provided the Verizon Account Team with appropriate drawings & pricing information
  • Responsible for developing Request For Information and Request For Proposal documentation
  • Developed Scope of Work documentation to be utilized by Customer Engineering personnel during equipment installation & configuration and was responsible for ensuring customer signoff on the SOW
  • Supervised Customer Engineering personnel during network installation, performance analysis & problem resolution
  • Contributed to the K-12 and Medical teams by helping to grow the account revenues by more than 100% while acting as Sales Engineer

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