Technical Documentation and Training Professional

Seasoned multilingual management professional with a proven track record of optimizing technical user documentation, developing technical writing and technical training groups and managing worldwide documentation projects. This experience is coupled with a solid record ofproject management (multiple products with overlapping projects, resources, and deadlines) with consistent on-time delivery while keeping internal and external groups and department informed of the progress and status. Experienced in establishing documentation, training, and project curriculum, templates, documentation technology, corporate and writing standards, procedures, processes, and methodologies. Mainframe- and PC-based documentation and training areas include, but not limited to: Software, Hardware, Telephony, Telecommunications, and Nuclear Simulation.

Related Skills and Accomplishments

Technical Documentation and Training

• Provided global documentation publications, training, and support for EEMEA, SEMEA, APAC, JAPAC, and LATAM regions.
• Worked with various entities to fulfill globalization and localization efforts for all product documentation and training publications.
• Saved more than over $100K the first year after converting to online (CDROM) documentation and web delivery.
• Implemented and reached a 5-year plan for documentation migration to online process that enhanced efficiency and created non-linear documentation.(Using FrameMaker, XML, XSL, DocBook, and DTDs.)
• Responded within 1 hour of receipt all customer issues relating to documentation resolved 75% said issues with within the first 30 days of initial report.
• Reduced current incident queue by 80% within the first 6 months of employment.
• Instituted a tabletop review process within the first 8 months of employment that increased efficiency for the technical writer by allowing several reviewers to edit or update documentation at the same time resulting in accuracy of documentation.
• Managed documentation/training telephony budgets from $100K to 1M, with $50K signing authority.
• Direct customer contact with British Telecomm and French Telecomm to resolve all documentation and training needs and issues.
• Updated local international offices of changes in documentation, training, and products.
• Identified documentation requirements, recommended documentation solutions and delivered media strategies.
• Managed department budgets, developed project plans and project management of documentation projects within the M-Gate process.
• Ensured quality compliance, developed distribution strategies, interfaced with the engineering development, project management, and users, enforced template guidelines across product lines.
• Managed the planning, organizing, estimating, and scheduling activities of each documentation development and production team.
• Consulted with engineering development management, product managers, project managers, portfolio teams, and senior management on building/managing 4 global technical writing and training groups (Chicago, US, Swindon, England, Cork, Ireland, and Vancouver, BC). Led a group of 6 team leaders with 75-83 employees.

eLearning Consultant
Confidential
Chicago, IL
3/2010 to date

Business Consultant
Confidential
India / New York
12/2009 to 5/2010

Web Content Developer
Confidential
Chicago, IL
2009

Project Management and Technical Documentation Consultant
Confidential
Lisle, IL
2008 - 2009

Information Developer
Confidential
Chicago, IL
2008

Documentation Specialist
Confidential
Chicago, IL
2007

Localization Coordinator
Confidential
Chicago, IL
2007

Documentation Manager
Confidential
Des Plaines, IL
2001- 2007

GSM Documentation Manager
Confidential
Arlington Heights, IL
Swindon, England
Cork, Ireland
Vancouver, Canada
1999 - 2001

GSM BSS/ Systems Group Leader
Confidential
Arlington Heights, IL
1999 - 2001

Multimedia Specialist
Confidential
Lisle, IL
1997 - 1998

Direct, write, and produce corporate videos for internal and external marketing, training, and informational needs.

EDUCATION

• Attended Confidential pursued majors in Film and Video (Screenwriting, Producing, and Directing). Cumulative average: 3.38/4.0. Expected graduation 2011.
• Attended Confidential . Completed 164 credits toward a Bachelor of Arts degree. Major: General Arts and Sciences. Majors: Spanish and French (Translation concentration). Minors: Business Economics, Industrial Communications, Industrial Psychology, Italian, and Portuguese.
• Attended Confidential . Completed 94 credits toward a Bachelor of Arts degree. Major: Liberal Studies (emphasis on modern foreign languages).

CERTIFICATIONS

• Pursuing a Project Manager Professional (PMP) certification, expected completion 2012.
• Pursuing a Six Sigma certification, expected completion 2012.
• Received Strategic Organizational Leadership certification from Confidential Online in August 2007.
• Received Triple Certification in Localization from Confidential, and Confidential in June 2006.

FOREIGN LANGUAGES

Spanish (European), French (European), Italian, and Portuguese (Brazilian) (reading, writing, and translating into English).