OBJECTIVE

• Seeking a Challenging Position in the Information Technology Industry specifically SALESFORCE, where l would utilize my technical Background, Experience and Professionalism, enabling me to contribute to the Growth and Success of the Organization.

SUMMARY

• Dedicated Professional with 12 years combined Total IT experience of which 7 + years are of Progressive Expertise in Salesforce.com, Administration/Development including Analysis, Modeling, Design, Coding, Testing and Implementation on various Business Domains.
• Experienced in Design, Configuration, Development, Testing and Implementation of Data Warehousing and Business Intelligence Applications (specific expertise in OBIEE (Oracle Business Intelligence Enterprise Edition).
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by Salesforce.com customers and recommended ways to improve their processes using Salesforce.com.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Expert in almost all declarative tasks as a Salesforce administrator and advanced implementations tasks including but not limited to creating custom objects, fields, tabs, profiles, roles, users, page layouts, Reports, Dashboards, Wave Analytics , Tasks and actions, validation rules, Data Utilities, Data loading and cleansing.
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Worked with team members for full-cycle projects such as Architects, Administrators and Developers, to complete consulting projects on time, and deliver outstanding consulting services to Salesforce.com clients.
• Excellent technical, written and verbal skills.
• Experience in Sales Cloud, Service Cloud, Marketing Cloud, Partner Portal and Customer Portal.
• Having Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Strong knowledge on Agile, Water fall methodologies.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex, Apex Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, Apex Web Services, Workflow & Approvals, Case Management Custom Objects, Dashboards, Snapshots, SOQL, SOSL.

Salesforce TOOLS: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchange

Languages: Apex, C, SQL, HTML, XML, CSS, Sharepoint

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003, Linux

Databases: SQL Server 2008, My SQL

Reporting Tools: OBIEE 10g, 11g-Aswers/Publisher/Dashboard/Catalog, Siebel Analytics 7.xERP EPM 9.0

ETL Tools: Data Stage 8.0.1

Tools: SQL Developer, SQL*plus, TOAD, ER-WIN

RDBMS: Oracle11g/10g/ 9i/8i, SQL Server, Siebel CRM, Oracle E-Business Suite 11i/R12, MS Access.

Languages: SQL, PL/SQLOperating Systems Windows, UNIX, Linux

PROFESSIONAL EXPERIENCE

Salesforce Solutions Architect

Confidential, New York

Responsibilities:

• Involved in Formulating Architecture Strategies, Service, Sales and Marketing Plans
• Designing and Developing Technical Solutions for Salesforce Projects.
• Install and configure Salesforce apps as per functional requirements and Resolve system issues with ticket services and bug fixing
• Documenting software requirements and preparing design documentation.
• Conduct Data Management Strategies, migrations and formulate/implement configurations
• Prepare Project Deployment plans, develop technical maps and formulate CRM Strategies.
• Analyzing Client Requirements, evaluating resource needs, resolve system issues and manage metrics.
• Participating in Gathering requirements from analysts, c-level executives and other users
• I nvolved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization, hands on Experience with the Sales, Marketing and Service Cloud.
• Involved as a Solution Architect, a key member of the architecture team, responsible for overall design of the application and mapping business requirements to systems/technical requirements and worked along with key company decision makers and supporting team members to deliver the complete solution for the customer.

Salesforce Admin/Developer

Confidential, Charlotte NC

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Worked extensively on Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Experienced in the use of Data Loader and involved in scheduling timely data backup operations and worked on the Sales cloud and Service cloud
• Experience working across various SFDC implementations covering sales cloud and service cloud.
• Implemented case management automation (on Case Object) to track and solve customer’s issues.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Built relationships across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Participated in the integration of Salesforce.com CRM with the existing OBIEE platform by using Data Direct ODBC drivers.
• Integrated the Web Services for extracting the data from external systems.

OBIEE Technical Solutions Architect/ Admin

Confidential

Responsibilities:

• Work with end users to understand business process of Medical Center and gather requirements for the necessary reports.
• Analysis of business requirement to define KPIs (Key Performance Indicator).
• Designed the RPD and defined the Subject Areas.
• Customized Oracle BI Repository defining Physical Data Layer and developed Business Model and Presentation Layer using Administration Tool.
• Prepare technical design documentation of all the necessary aggregates, KPIs which needs to be configured in fact dimension.
• Implemented data level and object level securities.
• Designed the implementation of ETL and OBIEE for various Modules - HR and Financials.
• Worked with different groups in organization to understand their business requirement and give valuable suggestions for reports and dashboards.
• Create groups for different users to provide suitable securities for different dashboards and reports.
• Designed the layout for different dashboards and reports.
• Implemented BI Publisher and created business reports using BI Publisher.
• Configured Database to authenticate users against Microsoft Active Directory.
• Work closely with end users to designing reports and dashboards, suggesting better ways of reporting in OBIEE so that the required information is visualized by end users.
• Extensively worked with performance tuning of the mappings, sessions and Stored Procedures.
• Developed re-usable transformations, mappings and Mapplets conforming to the business rules.
• Involved in the design, development and testing of the PL/SQL stored procedures and packages for the ETL processes.