Administrator Resume Profile

Summary

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within an Information Technology support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages from Microsoft Windows Xp, Vista, Windows 7 and Windows 8 operating systems, all Microsoft Office Versions up to 2013, Outlook, Outlook Express, Windows Mail, Microsoft Server, Expression web, as well as Macintosh OSx Lion to OS x.8 Mountain Lion operating systems, iPad 2 iOS 6, iPhone iOS 6, Safari browser, Mac Mail up to version 6.0, Photoshop CS5, and Remedy Help Desk Software. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

Work Experience

Logistics Specialist / Warehouse Specialist at Confidential

Provided support to iPad users related to setup, Application Catalog enrollment, basic usage, how-to questions as required. Perform troubleshooting for application related issues and escalated to Level 2 support teams as needed. Build and maintain a base of support topics related to the iPad and supporting tools. Receive iPads and accessory hardware deliveries, manage inventory, package and ship iPads to correct users according to master schedule and perform asset management tasks as required.

Level 1 Technician and Refresh Technician at Confidential

Provide a broad range support to servers, computers, printers and peripheral equipment for client in the banking industry. Assembled/configured laptop and desktop computers, maintained network hardware, software, troubleshoot common computer/printer problems. Perform upgrades and required installations, moves, adds, changes IMAC , computers and printers, de-install, re-install as necessary. Provide technical support as required for Windows 2000/XP and Windows 7 environment. Perform large scale deployments on location.
Confidential Provide customer service and step-by-step support for internet, phone and television for Comcast customers through the phone, including troubleshooting customer problems, while possessing a thorough and complete understanding of computers both MAC and PC, telephone equipment, cable and television. Sales was also a large component of this position.

Administrator at Confidential

Install, diagnose, repair all personal PCs in offices and client locations including TPC/IP Networking, Active Directory multiple accounts and groups Network Routing, LAN/WAN installation, Disaster Recovery Remote Office and Internet Connectivity, Blackberry and Blackberry Service, VPN Primary and Seconday Domain Controllers, installation of fax, copiers and scanners. Develop a computer system from the existing paper system that existed prior to my employment handwritten time sheets, inventory control, etc.

Recorder of Deeds Office Administrator at Confidential

Responsible for whole mission critical computer system and all software/hardware installed including all Wan/Lan Microsoft environment, cabling, database, etc. Diagnose, repair and install current and new workstations when needed. Responsible for technical support for entire system/website including 24/7 phone response. Supervise scanning department including seasonal and part-time employees.

Staff Representative at Confidential

Negotiate Labor Contracts for 10 Unions, represented Union workers in grievance hearings and arbitration proceedings, in charge of re-vamping and instituting website and computer system for whole office, responsible for training local union on grievance hearings, their rights as a union member, etc.

Recorder of Deeds Clerk/Typist at Confidential

Checked mail for inaccuracies, prepared satisfaction pieces for Deputies and provided customer service to the general public when necessary.

911 Emergency Call Operator at Confidential

Received and processed emergency and non-emergency phone call as the first line of communication for the 9-1-1 emergency communication center. Input critical information during emergency phone calls for various dispatch Police/Fire/Ambulance for emergency situations.

Advanced Infantryman at Confidential

Entered Delayed Enlistment Program at age 17. Honorable Discharge.
Employed the M16A2 service rifle, the M203 grenade launcher and the squad automatic weapon M249 SAW . Advanced Infantrymen are the primary scouts, assault troops, and close combat forces available to the Marine Air Ground Task Force. They are the foundation of the Marine infantry organization, and as such are the nucleus of the fire team in the rifle squad, the scout team in the LAR squad, scout snipers in the infantry battalion, and reconnaissance or assault team in the reconnaissance units. Noncommissioned officers are assigned as fire team leaders, scout team leaders, rifle squad leaders, or rifle platoon guides.

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