Warehouse Management System Resume Profile

Summary: My aim is to utilize my experience and skills for organization and self development whilst constantly enhancing efficiency in everyday activities with utmost effectiveness. I am an excellent communicator that has the ability to utilize technology with common sense approach to carrying out the job and dealing with situations. Professional Experience:

Confidential

Helpdesk Support

Connectwise Ticketing system
Labtech
Exchange
Windows severs
Backup Solutions Storage Craft
SonicWall
Cisco Routers ,Switches and Phones
Mobile Android, IOS and Windows
Email Solutions O365,Hosted Exchange, etc
Medical Software
Shortel
Wireless Ruckus, Cisco, Sonicpoint, etc

Confidential

Administration of Warehouse Management System.

Desktop Support
Move, add change and delete users.
Password reset and accounts Unlock.
Inventory Control
Administrator Active Directory
Operational Efficiency
Maximize Productivity
Procurement and RPF
Project Management
Mobile Support
Logistics Coordination
Setup, Configure and Trouble shoot Email for Desktop, Laptop and Mobile devices.
Facilities Management

Confidential

Hardware Break Fix for Printers and Desktop
IT Support Onsite and Remote - Desktop, Network and Server related issues.
On Call It Support Technician

Confidential

Troubleshoot Client Issues Server, Network and desktop
Imaged New Desktop and Laptops with Windows 7 and Office 2010
Works with Citrix Presentation Server and Cisco VPN
Remote Support
Log Issues and track issues. Autotask
Backup Solution Administration Backup Exec, Storage Craft, Carbonite, Windows Backup and Cloud Backup, Netapp
Third Party Software Support for Clients.
Hardware installation and Troubleshooting

Confidential

Operational responsibility for IT related infrastructure at specifically Six 6 assigned sites. Respond, Resolve and Record User issues on Help Desk Software.
Design and implementation of processes for site's computer systems and networking.
Assist Senior and Middle Management on office planning, budgeting and any other IT related needs
Implement and comply with site specific IT Operations business continuity plan and security policies Implements, maintains, and adheres to all IT policies and procedures
Maintain an accurate and current site IT Operations hardware inventory including PCs, Servers, networking devices, printers, and other peripherals and spare component stock and accurate and current inventory of installed site software licenses and compliance
Daily, Weekly and Monthly Task assignment and follow up of Desktop Support Technicians

Confidential

Design, Deploy, Troubleshoot and continuously review where appropriate the network architecture, standards, procedures, policies and security toward improving the WAN and LANs Infrastructure
Monitor and maintain continuous security of all traffic between all points and at all branches of the Network Infrastructure also monitor network traffic ensuring that bandwidth is properly utilized and that each type of traffic voice, data and video are properly separated according to specifications.
Project Lead on IT Infrastructural Related Projects Namely: Network Redesign and Implementation Wireless, Wired , Network Cabling, Virtualization of Server Room, Citrix Implementation, Redundancy, Antivirus Implementation and Rollout
Assist Other Departments that may need Infrastructural or Networking needs. E.g. Software and Database Administrators.
Work along with Vendors that are contracted by the Organization e.g. Revenue Consultants, Tax Software Consultants, Electrical Contractors ,etc network services and equipment provided are of the highest quality and conform to specification
IT Budgeting for Network Infrastructure
Provides first and second level network support to end-users with the assistance of the Systems Technicians
Backups Scheduling, Testing , Restoration and Disaster Recovery

Confidential

Provide Support of Field Technicians, Installation Teams and Clients
Create Installation, Maintenance and Troubleshooting Schedule for Various Field teams.
Troubleshoot Issues at NOC and Access Points.
Implement, Monitor and maintain outdoor wireless bridges, MESH networks, and point-to-point and point-to-multipoint links to provide efficient Wireless Internet service for Subscribers.
Perform maintenance at NOC and Access Points to reduce or eliminate downtime.
Worked Above and Beyond the call of duties to speedily resolve Issues Downtime throughout the organization

Confidential

Manage Active Directory Environment
Implement and manage Corporate Antivirus Solution
Respond to and Fix User Issues in a timely manner
Budgeting and Planning for IT Department.

Confidential

Assist and solve user issues with instructions over the phone.

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