OBJECTIVE

To obtain a technical management position in the field of information technologies where I would be challenged day to day, enhance my knowledge and utilize my skills and experience in a managerial role. I would like to be able to provide valuable input for enterprise wide corporate IT strategic initiatives.

EMPLOYMENT

Confidential

Manager, Database Administration

Managing a team of 11 Oracle Database Administrators and Consultants supporting the E-Commerce, Workers Compensation, EDI and Business reporting 24x7 business sector application databases. Lead enterprise and infrastructure management directives to ensure they are communicated, implemented, documented and appropriately supported in a timely manner by technical resources. Ensure that all security and change management policies and database audit directives are strictly adhered to in support of overall department and corporate goals. Engage in departmental budget preparation and review, provide software licensing quotes and support proof of concepts for new technologies and infrastructure database solutions. Allocation and assignment of proper infrastructure database resources to support all approved project or production support initiatives for both Infrastructure and Application Development partners has been a primary responsibility. Delivered enhanced production support and proactive monitoring and consistently evaluate employee performance, morale and work-life balance to ensure retention goals are met and to avoid burnout. I am focused on persistent communication of important directives or changes in priorities impacting IT staff members to ensure a consistent and positive message is delivered. I make it a priority to understand the strengths and weaknesses of staff members in order to allow for the most appropriate balance of technical resources across all areas of responsibility. I have maintained 100 retention since moving into a direct report management role and frequently encourage and empower individuals to seek out and grow their own personal career paths and take full advantage of opportunities available to them. I continue to engage in critical incident management in our production environment as they occur and coordinate and manage technical resources and administrative duties including post-incident reviews and root cause analysis. I participate in an on call rotation for Database Administration escalation challenges that require additional attention and/or management across all existing RDBMS platforms and participate in upper management representation of those issues. Responsible for production database stability/uptime for mission critical healthcare related 24/7 applications.

Confidential

Database Administration Supervisor Database Administration Consultant Team Lead

Oracle RDBMS Technical Team Lead: Manage a team of DBA and Senior DBAs supporting Ecommerce, Workers Compensation, EDI and Business Reporting backend Oracle databases. Manage and coordinate CHC IT project initiatives in these areas while providing an excellent level of database support for our Application Development customers for their database design, implementation and production support. Provide technical DBA resources and database support for various infrastructure projects including high priority database security and audit compliance initiatives. Schedule and coordinate 24x7 on-call DBA support for databases within my scope while maintaining excellent communication and coordination for numerous expedited and emergency issues and/or changes involving these databases. Provide important tuning and capacity recommendations for optimal performance of the applications running on the Oracle database instances. Determine and assign appropriate DBA resources to projects and user support requests providing full service database support that allows proper coverage for day to day development, testing and production implementations, application and database upgrades. I coordinate and provide valuable input for scheduling DBA resource availability and timelines on critical IT projects and for numerous database administration tasks required to support Coventry's IT infrastructure as well as manage any necessary planned or unplanned outages for various types of required maintenance including hardware, system, network, application, middleware and database.

Confidential

Database Administrator Senior Database Administrator

• Oracle RDBMS: Support various databases of the Revenue Management, Clinical Management, Client Reporting, External Web Application and Claims Data Warehousing nature including design and implementation of all database objects to support the necessary applications and business requirements. Create and maintain design models that depict each of the databases objects and their relationships to one another. This includes writing macros to generate and support object triggers, procedures, privileges and sequences. Participate in troubleshooting, performance tuning, backup, recovery and supporting live production as well as development and testing environments. Write processes and documentation that conform to the current corporate standards for creating new databases, enhanced performance, and change management, pro-active and coordinated maintenance. Utilize PL/SQL, SQL and the UNIX vi editor to perform efficient database queries.
• Ingres RDBMS : Support various databases of the Financial, Patient, Client and Reporting nature including object design and implementation, authoring rules and procedures, process and performance monitoring and tuning, documentation and troubleshooting of development, testing, training and live production environments.
• IT Production Operations Supervisor - Supervise a staff of computer operators on two shifts, responsible for production network operations, corporate wide client data reporting, electronic file transfers, data archival and maintenance of batch processing. Work closely with the application development staff to facilitate the composition of procedural documentation within specific departmental guidelines, fully test each process and implement the final procedures for turnover to operations. Maintain report distribution requirements, monitor available disk space and disk usage, essential equipment operations and handle trouble shooting for both shifts. Created necessary data archival procedures utilizing both optical and compact discs as well as archived the report data to the compact discs.

Confidential

• Customer Service/Inside Sales - Responsibilities included order entry, production scheduling, invoicing, sales quotations, system configurations and product return authorizations. Activities also entailed warranty registration coordinator, maintenance contract administration and the preparation and distribution of price schedules. This position required extensive customer service and sales support.
• Purchasing Assistant - I was involved in vendor correspondence for the purposes of expediting product, acquiring information regarding scheduled ship dates, lead times, pricing, availability and vendor returns.

Confidential

Marketing Administrator - Primarily responsible for pre-press production of direct mail pieces, company newsletter, presentation materials, request for proposals and customer/vendor contracts. Also involved in managing mailing lists, ordering promotional materials, compilation and distribution of price lists and marketing information. Handled the administration of UNIX based electronic mail and file management and the co-op advertising program. In addition I performed customer service as well as marketing support for strategic ad campaigns.

SKILLS

Software Knowledge: Operating Systems DOS, Windows, UNIX and VMS. Microsoft products Outlook, Access, EXCEL, PowerPoint, Project and Word. Desktop publishing Harvard Graphics, Interleaf, Ventura and Framemaker. General Office WordPerfect, Wings, Lotus 123 and Quicken. Database Oracle RDBMS V.7 11g Erwin, Space Manager, Spotlight on Oracle, SQLab, Toad, Oracle Enterprise Manager OEM . Miscellaneous products FTP, SQL Loader, Telnet, KeaTerm, Exceed, Pkzip, Remedy, UltraEdit, Unix Visual Editor vi and Kronos timekeeping.