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Information Technology Manager Resume Profile

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SUMMARY

Sr. IT Engineer with MCSE Messenging and Citrix certification possessing strong leadership and technical skills acquired from 17 plus years of related experiences. Technical expertise includes, network design, administration, troubleshooting, for various sized LANs/ WANs with a focus on Active Directory, Messaging, Virtualization and proven Project Management skills. Management expertise includes strong leadership capabilities, coaching capabilities and ability to carry out disciplinary actions when so required.

AREAS OF EXPERTISE

  • Management Project Management Exchange up to ver 2010 Windows Server 2003/2008
  • Windows 2000/XP/7/8 clients Sharepoint Cluster Server Citrix/RDP Migration Tools Design
  • MS SQL up to ver 2008 Cisco VMWare VB, HTML,JAVA Scripting, XML AutoCAD TCP/IP

PROFESSIONAL EXPERIENCE

Confidential

Lead Systems Engineer, Information Technology Manager

  • Hands on Manager for team of 2 in addition to a 3rd party Help Desk responsible for all technology for ReEnergy Corporate, and the 14 remote locations. Remote locations are power plants which operate 24 x 7, where any downtime must be minimal. Responsibilities included, but not limited to, Active Directory, Server 2003/2008, ESXi, EMC VNXe, Remote Desktop, MAS200, Exchange 2010, Cisco, Leadership, Coaching
  • Designed, planned and actively involved in successful migration of all 14 sites, including newly acquired sites and corporate location to one domain. Implemented VMware Virtual Environment to cut costs of hardware and maintenance.
  • Successfully implemented policies and procedures for over 350 users resulting in a more efficient business process. Documented entire environment for training purposes and ease of troubleshooting.
  • In 2013 consolidated resources, domains, and licensing which led to 50k in licensing, hardware and man hours.

Confidential

Supervising Engineer, Infrastructure Build Database Support

  • Hands on Manager for team of 6 employees responsible for design, implementation and support of VMWare environments in test and production, Exchange environment, all new Server builds average of about 20 a month , and all SQL Database servers. Held responsible as secondary engineer for Citrix Presentation Server and Exchange 2007 thus resulting in hands on support, troubleshooting and future plans for said environments
  • Successfully accomplished Senn Delaney, and Bishop House management training.
  • Responsible for Performance Appraisals, acknowledgement of low performers and address accordingly
  • During 2009, led team in design and implementation of VMWare infrastructure. In 2010 team also responsible for virtualizing 50 of current environment consisting of 843 servers and growing continuously. This is in addition to supporting Exchange, SQL Database servers and physical env.

Confidential

  • Accountable for the maintenance and support of Server 2003 AD domain supporting 2,000 users and 4,000 nodes, within 4 diverse locations, all supporting approximately 1 million customers. Also held responsible for the maintenance and build out of 5 of test domains.
  • Responsible for the implementation and documentation of PB Enterprise Letter Server project which consisted of an Application and Database piece.
  • Member of a select team responsible for Disaster Recovery exercise utilizing Sun Guard Services.

Confidential

Sr. Systems Engineer, assistant Team Leader

  • Accountable for design, maintenance, support for present Server 2003 AD domain supporting 10,000 users and 18,000 nodes, within 4 diverse locations in Asia, Europe and North America. Responsible for creating an unattended server install environment, thus vastly reducing the time required for a server rollout.
  • Team member responsible for the design, and building of VMWare environment.
  • Responsible for the design, support, implementation and troubleshooting of the Microsoft Windows 2003 AD environment. Also a play a key role in the upgrade plans from Server 2003 to Server 2008 migration.

PROFESSIONAL EXPERIENCE continued

Confidential

Exchange Architect III

  • Accountable for design, maintenance, support for present Exchange 2003 Email system supporting 130,000 objects, and 2,600 handheld devices. Responsible for creating an Unattended install environment vastly reducing time required for a server roll out.
  • Team member responsible for the design, and building of our Exchange 2007 lab environment preparing for the migration of our production environment to Exchange 2007.
  • Responsible for the integration, migration of users to our mail services, maintenance and support of OFT's present Exchange 2003 mail solution including SPAM prevention, archiving, Disaster Recovery and Email encryption. Also responsible for maintenance and upkeep of Blackberry Enterprise Servers

Confidential

Systems/Applications Engineer/Project Manager

  • Accountable for Pre-Sales Support, Design, Implementation and Management of various types of Networks, including, but not limited to Server 2003 Environments, AD, DNS, XP Professional, Clustering, Exchange 5.5/2000/2003/2007.
  • Assume Project lead responsibilities for a variety of various sized IT related projects.
  • Played key role in design of Exchange 2007 environment for a large multi site client including servers assuming the Mailbox and Client access roles. Also responsible for client access, via OWA, or Outlook.

Confidential

Systems and Network Manager

  • Responsible for maintenance / upgrading of 32 servers, 67 nodes, 2 locations WAN consisting of IBM, Hewlett Packard, and Cisco. The environment also consists of MS Windows Server 2003, Exchange 2003, SQL 2000/Win2k3 Cluster, Sharepoint Portal Server and Windows XP. Network devices include a Cisco PIX 515e Firewall, VPN, Microsoft Radius Server, IBM Tape Library configured with Veritas Backup Exec., DHCP, WINS, DNS and IIS.
  • Responsible for design, implementation and support of a Shoretel IP Phone System.
  • Key contributor to the design and implementation of a 1.5 million dollar network consisting of Microsoft Clusters, HP Fiber SAN/Equallogic ISCSI SAN. for the Entertainment industry well within time constraints and budget.
  • Recognized by executive staff for positive outcome of problem analysis resulting in targeting a training program to eliminate similar problems.
  • Manages Support Staff and departmental budget, license compliancy, documentation, and hardware / software inventory.

Confidential

Senior Systems Engineer/Supervisor- Project related Accountable for Pre-Sales Support, Design, Implementation and Management of various types of Networks, and cabling projects including NT 4.0/2000 Server / Work Station, XP Professional. Clustering, Exchange 5.5/2000 design, maintenance and migrations, IIS4.0, Terminal Server, Novell and Cisco. Provide installation, upgrades, migrations and maintenance for various IT related projects for a multitude of local companies.

Confidential

Systems and Network Manager

  • Responsible for maintenance / upgrading of 37 servers, 120 nodes, 2 locations WAN consisting of Compaq, Hewlett Packard, Cisco HIPAA Compliancy and IBM AS 400 computers. The environment also consists of MS Windows NT 4.0/2000 network including Citrix Metaframe, NFuse, Exchange Server 5.5, Check Point Firewall, VPN, Radius Server, Quantum Tape Library configured with Veritas Backup Exec., DHCP, WINS, DNS and IIS.
  • Successfully contributed to relocation of Data Center within 12 hour resulting in 2,500 Bonus.
  • Promoted to Supervisor, within the first year, due to demonstrated technical and leadership skills.
  • Supervised 15 clients 24- hour connectivity to Terminal Server/Metaframe via dialup, T1 or VPN.
  • Recognized by executive staff for positive outcome of problem analysis resulting in targeting a training program to eliminate similar problems.
  • Selected as a key contributor to Transition Team of eight for integration of National Medical Health Card and Health Solutions.
  • Manages Support Staff and departmental budget of 310,000, license compliancy, documentation, and hardware / software inventory.

Confidential

Project Manager / Systems Engineer

Accountable for Pre-Sales Support, Design, Implementation and Management of various types of Networks, and cabling projects including NT 4.0 Server / Work Station, Clustering, Exchange 5.5, IIS3.0, Terminal Server and Cisco. Environments ranged from 20 users to 1,000 users.

Confidential

Systems Engineer / Project Manager

Provided consulting services to a diverse client base, promoted three times as technical leadership skills and knowledge were demonstrated. Worked with Terminal Services, Citrix/Metaframe, Windows Server NT, Exchange, and Autodesk. I was also responsible for conducting formal/informal training from software to network administration for various sized classes.

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