SUMMARY

Proven experience in areas of customer service, user support, project management, systems management, and network administration on multiple platforms and networks.

PROFESSIONAL EXPERIENCE

Consulting,

Confidential

Systems Engineer

• Setup client's Outlook.
• Exchange Mailbox management: Account, quota, log files and data store.
• VMware server creation and setup.
• Apply service packs and hot fixes.
• Active Directory/group policy troubleshooting and cleanup.
• Systems Engineer for multiple companies throughout Central New York including Sensis Corp. Position involves supporting Windows based networks and peripherals that includes:
• Windows Server 03/08/12:
• Windows Exchange 03/07/10:
• Router, switch and hub support:
• Server break fix Dell, IBM, HP and SUN

Consulting, Confidential

, Network Admin Engineer

• Wireless:
• Cisc routers and switches:
• Exchange 2007/10:
• Evaluate servers for 2008 12 upgrade:
• Windows Server 2003/2008 100 servers :
• Network Admin Engineer for a medium-sized health care environment, providing expert networking services and health care application support that includes:
• Active Directory/group policy troubleshooting and cleanup.
• Apply service packs and hot fixes.
• VMware server creation and setup.
• Meet with stakeholders for expectations and system requirements.
• Document current business processes and identify areas for improvement.
• Create step-by-step upgrade process.
• Create change management detailing the processes affected and downtime.
• Exchange 07 Mailbox management: Account, quota, log files and data store.
• Setup Exchange 2010 test environment.
• Install and setup routers and switches.
• Setup IP phones.
• Managed Cisco's UCS.
• Configure, setup and troubleshoot wireless access points.
• Install and manage wireless patient monitoring systems.

Consulting, Confidential

Contractor, IT Site Manager

• Blackberry Enterprise Server:
• Monitor help desk tickets and prioritize as needed.
• Exchange 20003/2007:
  • Managed 100 user accounts.
  • Monitor server for disk space, memory and services.
• Evaluate servers for 2008 upgrade:
• Windows Server 2003/2008 20 servers :
  • Upgraded from Windows Server 2003 t 2008.
• Managed and supported the day-to-day Information Technology infrastructure at the Girl Scouts of NYPENN corporate offices. Provided senior level system administrative support in the following disciplines:
• Active Directory migration and consolidation 5 domains int 1 .
• Active Directory scrubbing t minimize database size .
• Managed virtual servers that included: Print, File and IIS.
• Managed databases: MSSQL, Access and in-house proprietary DBs
• Security management: Firewall, certificate and virus protection.
• Meet with stakeholders for expectations and system requirements.
• Document current business processes and identify areas for improvement.
• Create step-by-step upgrade process.
• Create change management detailing the processes affected and downtime.
• Help desk management system:
• Symantec:
• Enterprise Vault: Setup and managed email and file archiving.
• Symantec Antivirus: Updated virus defs and client software.
• Dell server hardware administration troubleshooting:
• Poweredge series.
• Manage Dell SAN with rollovers, allocations and replacements as needed
• Supported Blackberry's for end user's out in the field.
• Managed server and downloads t devices.

Consulting, Confidential

, Network Engineer

• Monitor help desk tickets and prioritize as needed
• Exchange 20003/2007:
  • Managed up t 100 user accounts
  • Monitor server for disk space, memory and services
• Windows Server 2003/2008 1-1000 servers :
• I was dispatched t customer sites throughout Central New York to
• provide technical support in the following disciplines:
• Managed up t 100 user accounts
• Created and applied Group Policy
• Active Directory management
• Managed virtual servers that included: Print, File and IIS.
• Managed databases: MSSQL, Access and in-house proprietary DBs
• Security management: Firewall, certificate and data
• Help desk management system:
• VMWare server setup and management.
• 3rd Party Application Administration:
• Desktop Central
• Symantec Antivirus
• Server hardware administration troubleshooting:
• Dell Poweredge series
• Manage Dell SAN with rollovers, allocations and replacements
• IBM blade servers
• HP rack mounted

Consulting, Confidential

, Technical Consultant

• Outlook 2003:
• Exchange 2003:
• Blackberry Enterprise Server:
• Desktop: XP and Vista:
  • Point-of-Sale systems:
  • Setup cash register, drawer, printer and UPC scanner
• Scanner system setup:
• Laptop Migration:
  • Migrated Windows XP user data and profile t new Vista laptop
• I was dispatched t customer sites throughout Central New York to
• provide technical support in the following disciplines:
• Setup HP scanners
• Setup Dell desktop
• Consulting, Confidential
• Technical Consultant
• I provided the support in the day-to-day administration of AXA Finance's corporate email and mobile infrastructure:
• Add, remove, disable accounts and reset passwords
• Monitor server for disk space, memory and services
• Download service books and contacts for users
• Troubleshoot devices in the field
• Monitor resources and mailboxes.
• Add, remove, disable accounts and reset passwords
• Apply updates and fixes
• Setup profiles
• Assist user with problems and questions
• Train users

Consulting, Confidential

,Network Engineer

• Monitor help desk tickets and prioritize as needed
• IBMs Tivoli endpoint system:
  • Setup and managed
• I provided network support for WelchAllyn Corp in the following disciplines:
• Help desk management system:
• Monitor help desk tickets and prioritize as needed:
• Managde 100 user accounts
• Create and apply Group Policy
• Active Directory management

Consulting, Confidential

,Network Engineer

• Evaluate servers for upgrading:
• Monitor server for disk space, memory and services
• Managed 5000 user accounts
• Windows Server 2000/2003 500 servers :
• I provided network support at the Syracuse City School District in the following disciplines:
• Managed 5000 user accounts
• Create and apply Group Policy
• Active Directory management
• Evaluate, decommission, consolidate and virtualize servers as needed.
• Meet with stakeholders for expectations and system requirements.
• Document current business processes and identify areas for improvement.
• Create step-by-step upgrade process.
• Create change management detailing the processes affected and downtime.
• Help desk management system:
• Monitor help desk tickets and prioritize as needed
• VMWare server setup and management.
• 3rd Party Application Administration:
• Microsoft Operations Manager MOM
• Symantec Antivirus
• Server hardware administration troubleshooting:
• IBM blade servers
• Dell Poweredge
• Dell Powervault MD1000 SAN

Consulting, Confidential

Consulting,Network Technician

• Help desk management system:
• Security management: Firewall, certificate and data
• Managed databases: MSSQL, Access and in-house proprietary DBs
• Managed virtual servers that included: Print, File and IIS
• Active Directory management
• Create and apply Group Policy
• Managed 1000 user accounts
• I provided network support at the New York State DOT in the following disciplines:
• Windows Server 2003 500 servers :
• Monitor help desk tickets and prioritize as needed
• Troubleshoot complex network problems

Confidential

Health Care,Information Technology Manager

• Help desk management system:
• Evaluate, decommission, consolidate and virtualize servers as needed.
• Security management: Firewall, certificate and data.
• Managed databases: MSSQL, Access and in-house proprietary DBs
• Managed virtual servers that included: Print, File and IIS.
• Active Directory management
• Create and apply Group Policy
• Managed 1000 user accounts
• I provided network support at a health care facility in the following disciplines:
• Windows Server 2000/2003 100 servers :
• Monitor help desk tickets and prioritize as needed
• Troubleshoot complex network problems

Consulting, Confidential

,Network Administrator

• Programming:
• Scrubbed AD database and removed unused groups and users t reduce size
• Migrated AD and users from old domain t new
• Create and apply Group Policy
• Managed 5000 user accounts
• I provided network support at National Grid in the following disciplines:
• Windows Server 2003 500 servers :
• Created various network apps in Visual Basic 6
• Troubleshot and fixed errors in code

Consulting, Confidential

,Systems Technician

• Help desk management system:
• Managed 250 user accounts
• I provided network support at Carrier Corp in the following disciplines:
• Windows Server NT4/2000 500 servers :
• Monitor help desk tickets and prioritize as needed
• Troubleshoot complex network problems

Confidential

,PC/LAN Technician

• Troubleshoot complex network problems
• Monitor help desk tickets and prioritize as needed
• Windows for Workgroup and NT4:
• I provided network support at financial institution in the following disciplines:
• Managed 50 user accounts
• Help desk management system:
• Installed new system and business process
• Image systems:
• Researched and installed new system
• Supported printers, scanners and optical jukeboxes
• Improved business processes which reduced customer service response times

Consulting, Confidential

Teltech,Systems Analyst

• Fix software errors when needed
• Created inventory management system on Telxon handheld computer
• Created software modules in C
• I provided systems analysis for Saralee Corp in the following disciplines:
• Programming:
• Confidential

Select Ticketing Systems,Systems Technician

• Programming:
• I provided software development for a ticketing software company in the following disciplines:
• Created software modules in C
• Created concessions management system
• Fix software errors and added modules when needed