SUMMARY

• Lean Six Sigma Yellow Belt Certified Customer Service Representative
• Data Entry Specialist capable of delivering over 17,500 keystrokes and adjusted keystrokes per hour with 100 keystroke accuracy percentage via 10-key input process.
• Excellent experience performing record maintenance for any work field as well as, general office duties such as, outstanding filing, typing, formatting, proofreading, and editing correspondence and other documents.
• Has experience researching files, records, and other documents in order to obtain information in response to various professional requisitions.
• First line of defense performing troubleshooting duties such as recovering files, installing software and updates, operating system issues, and Internet/ intranet/ network issues.
• Experience processing and preparing documents, official reports and, presentations for organizations within both the public and private sectors.
• Has experience in resolving any issue and/or problems placed upon me as well as, displaying superb team member qualifications guaranteeing successful results.
• Assisted Program and Project Managers for the U.S. Navy's DDG Destroyer Guided Missiles department, by preparing government reports, formal requests Request to Change Contract , and becoming an important factor delivering changes and request from the US Navy via NSSA Norfolk Ship Support Activity .
• Intermediate to expert knowledge of the Microsoft Office Suite very strong background in Excel and Word and basic knowledge self taught of QuickBooks.
• Knowledgeable of performing troubleshooting to PCs software and hardware wise, with the eagerness to maximize my knowledge and becoming Microsoft Office Specialist and CompTIA A and Network certified.

TECHNOLOGY: MS Office Excel, Outlook, PowerPoint, Word QuickBooks MS Access, Citrix- TeleForms, Citrix- Navision MS Crystal Reports , Extra- HOST, Oracle JDEdwards , Oracle Enterprise One

EMPLOYMENT HISTORY:

Confidential

Warehouse Administrator

• Register and/or answer questions about the Affordable Care Act, Medicaid and, Medicare via Federal and State levels.
• Inbound call center customer service representative assisting consumers with Healthcare Marketplace questions
• Conpleted steps in becoming Lean Sigma Six Yellow Belt Certified.

Confidential

Warehouse Administrator

• Stayed in constant communication with our customer Verizon Wireless , informing of deliveries made, also performing office duties such as, maintaining Purchase Orders files, Material Requisitions files and, Bill of Landing files. I also assisted in bi-weekly exemptions researching purchase orders to make sure all equipment is accounted for via paperwork .
• Maintain and assisted in making the company spreadsheet user friendly and information is accurate and updated in a timely manner
• Responsible for printing out work orders for material handlers to fulfill as well as, assisting in pick-up's of vendors and contracted drivers, making sure all orders have Bill of Landings
• Greeting customers vendors and drivers , signing in and verifying identification before gaining accessing into the warehouse also, a liaison between vendors/ drivers and Verizon Wireless.
• Confirming orders for pick up as well as, obtain deliveries of equipment via FedEx, UPS, other national/international shipping services and, vendors

Confidential

Warehouse Administrator and Data Entry/ Shipping Specialist

• Responsible for making sure work orders are closed properly, so preparation for the consolidation/picking and packing/shipping process can begin. Also performed inventory transfers between multiple locations through the plant and company international and national . Second shift warehouse administrator with responsibilities not limited to, printing incoming, duplicate and new work orders for scheduling, shipping labels for boxes through the Oracle Enterprise One JD Edwards application, as well constant attention to orders to inform of cancelled and changes to orders
• Played a key factor in testing stage of the plant conversion to the Oracle Enterprise One system implementing program corrections from an user view. From testing was able to offer suggestions and alternatives to ensuring the system conversation stayed on course for the established schedule go-live date
• Performed minor administrative duties such as creating training binders for associates, and loading and made copiers, and changing printer cartridges if needed, and front desk receptionist when the usual worker was absent or needed a break, maintaining an excel spreadsheet for plant attendance for training for preparation for system conversion

Confidential

Direct Maintenance Support Information Reporting Associate

• Open and sort mail for the IRA and CD department along with scanning W9s, W8-BENs, and new and deceased customer IRA, Rollover, CDs proper documentation to maintain proper records
• Determine if customers W9s were completely properly to certify customers' accounts with the IRS for reporting purposes
• Maintain contact with Branch Managers and/or Relationship Bankers with correcting errors associated with customers' accounts such as, checking interest and non-interest bearing , savings, and trust accounts
• Responsible for compiling a record of work performed on a daily basics consisting of screenshots of accounts addressed per W9 forms, Adobe files .pdf's , and an accurate number of valid successful , invalids duplicate , and return errors found and correction needed documents

Confidential

Financial Processing Specialist

• Determined if timesheets met requirements for receiving full payment, partial payment, or a rejection
• Processed timesheets for Medicaid participants for various states /programs, using an automated document scanning verification program called TeleForms via the Citrix application
• Entered timesheets into the Navision 6 and/or Portal for participating states, when unable to be processed in the TeleForms program
• Created support tickets in the Portal Application for rejected timesheets, assigning them to specific departments for problem resolution

Confidential

Inventory Control Quality Assurance Associate

• Make sure barcodes match actual product for shipping
• Perform quality assurance duties to guarantee that product is in shipping and receiving condition for customers
• Use a hand-held scanner to verify that the merchandise physically in the warehouse matches the virtual inventory system
• Help detect any theft of product from the warehouse

Confidential

Administrative Assistant to Program Project Managers

• Performed managerial duties for shop planners, lead personnel and contractors, guaranteeing that required reports and other time-sensitive documents were submitted to Norfolk Ship Support Activity NSSA Project Managers in a timely manner/within deadlines required in order to close out contracts successfully
• Responsible for releasing and distributing sensitive documents reflecting the changes to a ship's period of performance, new work items and/or additional specifications inserted into the contract for the maintenance of the U.S. Naval Ship
• Responsible for proofreading, inputting and retrieving report answers via the Navy Maintenance Database NMD
• Provided administrative assistance to the Program and Project Managers of the DDG MSC Contract Departments