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NC

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Work Experience

Dates Employed

Confidential

Duties consist of managing and maintaining the Active Directory and Messaging infrastructure for the University. Duties also included are administrating operating environments on Microsoft Windows Server 2008, Microsoft Windows 2008 Active Directory, Microsoft Exchange 2007, 2010, 2013, Microsoft Lync 2010, managing Barracuda SPAM filters, protecting University faculty, staff and students from potential phishing attempts using varios filtering technologies, Microsoft IIS, MIIS, WSUS, SMS, PowerShell scripting, as well as assisting with backups, restores, and disaster recovery planning for the Identity and Messaging systems

Confidential

Analyst

Currently responsible for overseeing the daily operations of the Western Carolina Help Desk Provide tier-two technical support for the faculty, staff and students. Responsibilities include managing staff, resolving complex technical issues whether it be via one on one consultation, phone, remote assistance or e-mail automatic software installations and patching via Microsoft SCCM technologies report issues to appropriate areas if the issue is not resolved maintaining our in-house knowledgebase which includes organized, complex walk-through instructions. Experience with Cherwell Service Desk product. Daily duties function as a team lead with other support analysts. Administrator for Mobile Communication Device Security Policy, Blackberry Enterprise Server and Bomgar Remote Support Appliance

Skills

Expert in Windows Server 2003, 2008, 2008 R2, 2012 Microsoft Exchange 2007 and 2013 Microsoft Exchange DAG Active Directory 2008 Microsoft Forefront Online Protection PowerShell Microsoft IIS 7.0 and 7.5 Windows 7 Professional and Ultimate Mac OS X Office 2007, 2010, 2008, 2011 iOS, Microsoft, Android, and Blackberry Mobile Operating Systems virus and spyware removal Network and Firewall configuration, virtual private networks VPN Remote Administration using MSTSC and Bomgar

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