SUMMARY:

• Experienced computer operations professional with 15 years of experience delivering solutions for complex computer problems and systems
• Monitoring multi-platform systems, ensuring daily operations of systems runs smoothly and effectively
• Provides excellent customer service capabilities through quick responses for customer inquiries when problems arises

SKILLS:

• Skilled in Computer Systems Unix, Windows servers, C/C , Oracle 7.3, Developer 2000, AS 400, Remedy, Peoplesoft, V.B.5, Data processing and Computer Operations with IBM Mainframe
• Disaster Recovery
• Quality Improvement
• Customer Service Management
• Staff Training Development on Systems

EXPERIENCE:

Wells Fargo Auto Finance, Help Desk Support / Computer Operations Analyst,

Responsibilities:

• Responsible for multi-platform operations, scheduling, and data storage, providing 24X7 daily operations for automobile financial services
• Monitor, analyze, and resolve basic production, application, and system problems, ensuring that the data center commitments are met.
• Perform daily/nightly/monthly tape backups, daily data-entry of financial data, ensuring all processing data is recorded.
• Assist in updating processing documentation within the data center, for application processing and backup.
• Respond to customer inquiries and resolves or escalates problems.
• Created remedy tickets as necessary.
• Executing programs, contacting support for software
• Regularly perform hardware software and printer maintenance.
• Using Active Directory by setting-up accounts, re-setting passwords, modifying or initiating permissions to different directories

Confidential

Computer Network Coordinator Weekend

Responsibilities:

• Ran reports and batched processing on AS400 printed reports.
• Performed nightly backups, IML and IPL console
• Monitored network system
• Responded to help desk calls
• Reviewed procedures, systems routines, download, and other assignments, as received

Confidential

Production Control Specialist and Operation Analyst,

Responsibilities:

• Operated the following systems: IBM /ES10000 mainframe, used DOS/VSE, Power/CICS, VTAM, and a Network using LAN system monitor
• Received requests from customers and edited programs, to correct parameters for proper job completion.
• Downloaded customer FTP files, as requested.
• Assisted customers with data requests, providing accurate billing.
• Monitored all peripheral equipment relating to the operating systems, including impact printers, laser printers and tape drives, ensuring normal daily operations.
• Printed production reports and distributed to the various users, for updating their records.
• Maintained daily log of all production routines, cataloged all tapes in the library, and performed preventive maintenance.

Confidential

Senior Computer Operator

Responsibilities:

• Operated the following systems: IBM 4381-3090, DOS/VM, Power/CICS, VSE/ VTAM systems and Data General MV10000, using the Batch Monitor controls software
• Monitored and issued operator commands and all peripheral equipment, relating to the operating systems for normal operations.
• Provided training to new operators on jobs. Assisted manager with operators on other shifts
• Operated equipment such as buster, decollators, and drill punch, as needed
• Contacted vendors for preventive maintenance
• Maintained tape library for record keeping

Confidential

Sr Data Processing Operator

Responsibilities:

• Responsible for daily batch and online operation and training of new personnel
• Worked on the master console, to run batch systems and attend other peripherals
• Responsible for training of personnel, maintenance of all equipment and work flow to the data center
• Ensured that all work was processed efficiently and accurately, maintained logs of all production jobs processed
• Counseled personnel on their duties and responsibilities, and ensured that all subordinates received proper training.

Confidential

Computer Operator Weekend

Responsibilities:

• Operated the following systems: Four phases, Tandem Systems
• Responsible for the weekend shift
• Performed data-entry, updated files, ran reports, assisted in user activities, and backup system data.