Sr Data Processing Operator Resume Profile

SUMMARY:

Experienced computer operations professional with 15 years of experience delivering solutions for complex computer problems and systems
Monitoring multi-platform systems, ensuring daily operations of systems runs smoothly and effectively
Provides excellent customer service capabilities through quick responses for customer inquiries when problems arises

SKILLS:

Skilled in Computer Systems Unix, Windows servers, C/C , Oracle 7.3, Developer 2000, AS 400, Remedy, Peoplesoft, V.B.5, Data processing and Computer Operations with IBM Mainframe
Disaster Recovery
Quality Improvement
Customer Service Management
Staff Training Development on Systems

EXPERIENCE:

Wells Fargo Auto Finance, Help Desk Support / Computer Operations Analyst,

Responsibilities:

Responsible for multi-platform operations, scheduling, and data storage, providing 24X7 daily operations for automobile financial services
Monitor, analyze, and resolve basic production, application, and system problems, ensuring that the data center commitments are met.
Perform daily/nightly/monthly tape backups, daily data-entry of financial data, ensuring all processing data is recorded.
Assist in updating processing documentation within the data center, for application processing and backup.
Respond to customer inquiries and resolves or escalates problems.
Created remedy tickets as necessary.
Executing programs, contacting support for software
Regularly perform hardware software and printer maintenance.
Using Active Directory by setting-up accounts, re-setting passwords, modifying or initiating permissions to different directories

Confidential

Computer Network Coordinator Weekend

Responsibilities:

Ran reports and batched processing on AS400 printed reports.
Performed nightly backups, IML and IPL console
Monitored network system
Responded to help desk calls
Reviewed procedures, systems routines, download, and other assignments, as received

Confidential

Production Control Specialist and Operation Analyst,

Responsibilities:

Operated the following systems: IBM /ES10000 mainframe, used DOS/VSE, Power/CICS, VTAM, and a Network using LAN system monitor
Received requests from customers and edited programs, to correct parameters for proper job completion.
Downloaded customer FTP files, as requested.
Assisted customers with data requests, providing accurate billing.
Monitored all peripheral equipment relating to the operating systems, including impact printers, laser printers and tape drives, ensuring normal daily operations.
Printed production reports and distributed to the various users, for updating their records.
Maintained daily log of all production routines, cataloged all tapes in the library, and performed preventive maintenance.

Confidential

Senior Computer Operator

Responsibilities:

Operated the following systems: IBM 4381-3090, DOS/VM, Power/CICS, VSE/ VTAM systems and Data General MV10000, using the Batch Monitor controls software
Monitored and issued operator commands and all peripheral equipment, relating to the operating systems for normal operations.
Provided training to new operators on jobs. Assisted manager with operators on other shifts
Operated equipment such as buster, decollators, and drill punch, as needed
Contacted vendors for preventive maintenance
Maintained tape library for record keeping

Confidential

Sr Data Processing Operator

Responsibilities:

Responsible for daily batch and online operation and training of new personnel
Worked on the master console, to run batch systems and attend other peripherals
Responsible for training of personnel, maintenance of all equipment and work flow to the data center
Ensured that all work was processed efficiently and accurately, maintained logs of all production jobs processed
Counseled personnel on their duties and responsibilities, and ensured that all subordinates received proper training.

Confidential

Computer Operator Weekend

Responsibilities:

Operated the following systems: Four phases, Tandem Systems
Responsible for the weekend shift
Performed data-entry, updated files, ran reports, assisted in user activities, and backup system data.