Summary

• I am applying for the Application Integration opportunity. I have enclosed a copy of my resume for your review and evaluation.
• My experience as a Sr. Lead Application Integrator, Sr. Systems Administrator, Senior Desktop Support Technician and Network Administrator and disciplines from various other contractual work assignments and education at the University of Houston and Houston Community College Systems has provided the knowledge and skills for a position of this type.
• As a member of an Enterprise, Information Technology Support and Development Team, I became very effective at planning, developing, implementing, creating deployment strategies, managing, monitoring, reporting, documenting, training and overcoming installation solutions as well as evaluating techniques to improve and support I.T. infrastructure. During new product releases and creating desktop standards, I was very affective in assisting, troubleshooting and resolving test and production sites streamlining implementation process, providing customer support, networking administration, data migration and various other client/server issues. In many cases solutions were provided or information was gathered and passed on to Information Technology Support resources and other Development teams to aid in further training or solutions on a larger scale. After the final release of software delivery, I continued to troubleshoot or provide support to the desktop and server clients I continually provided Customer Support by gathering feedback from the customer, which aided as a voice for the customer standards during future and post product upgrades, custom actions and enhancements.
• During my tenure, I managed to save thousands of dollars by devising inexpensive and effective methods for deploying and managing enterprise software releases to customers, pushing scripts while standardizing the desktop environment. My ability to learn all facets of a job quickly and efficiently as well as an astute attention to detail, leads me to believe that if given the opportunity, I will perform this job effectively.

CAREER OBJECTIVE

Seeking a Team Lead or Senior Application Integration position or a Level III Senior Desktop Support opportunity

COMPUTER

SKILLS

Hardware: Compaq Server various, Dell Server various, HP/Lexmark/Minolta/Pitney Bowes print/scanner devices, video equipment, Tel Com, SAP client, PDA, Toshiba, IBM PC, IBM clones, Compaq, Dell and Gateway laptops, desktops and workstations

Operating Systems/Networks/Servers:

LAN, WAN, MAN, Windows 3.1/95x/NT 4.0 Professional/NT 4.0 Server/2000 Professional/2000 Server/XP Professional, Cisco routers, Novell 4.x, Ethernet 10/100, Token - ring, UNIX Solaris, Linux, DHCP Server, Wins Server, DNS Server, Print Server, Backup Server - ArcServe 6.6, Application Server, File Server, Image Server, Norton Anti-Virus Server, TCP/IP, VMS server

Programming Languages/Tools: Assembly, Visual Basic 6, UNIX/Solaris, DOS, BASIC, Borland Compiler, SQL, Borland Pascal, FORTRAN, COBOL, Borland C, VI, VMWare, Perl Scripting, Unix Scripting, Batch scripting, Java, Powershell

Software: Exchange Admin 5.5, SQL, Dell Open Management, Symantec Norton Antivirus Enterprise, Win Install, Wise Install and Install shield Admin Studio, Siebel, Peachtree, SBT, Symantec Ghost 6.0/7.0 Enterprise, Arc Server 6x, Image Cast 3.x/4.x, Dame ware, Lotus Notes 4.6/R5, Remedy, Primus, Siebel, Tech Net, Directory Services, Internet Explorer, VMS administration, Wireless LAN, VPN, Extranet Client/Manager, VMS/SAP/NT network printing, PC Anywhere, VNC, Net Meeting, Carbon Copy, Remote Desktop Agent, Lotus Notes Suites, PAL Solo, Easy Sync/Intellisync, SAP, Lap Link, Citrix, Source Safe, Auto Cab LT/R14/2000, Or Cad 9.x, Oracle 7.0, Business Objects 4.x/5.x, Faxability, Observer, SMS, Sniffer Pro, Office 95/97/2000/XP Professional, Outlook 95/97/200/XP, VM Ware, ACT 5.x, Office 2003, Office 2007 and Office 2010, Windows 7, Process Explorer, RDP, Regmon, Filemon, Orca, Wise Package Studio, MDT, SCCM, Altiris and other 3rd Party Tools.

EXPERIENCE

Confidential

Contractor Acquisition Program Application Packager

• Developing application for Windows Vista and Windows 7 deployments process-driven which include following standards, while fostering communications internally and externally
• Creating packages with InstallShield/AdminStudio and Wise/Wise Script Editor and other trade tools
• Document the packaging lifecycle throughout the finished product as it relates the finished product
• Support and thrive in a teamwork atmosphere utilizing lean sigma methodology, respectively
• Provide weekly report and any additional documentation relative to administrative roles and support, where applicable
• Proficient in using ACT, compatibility administrator toolkit create and administer Shims or application fixes
• Provide and implement application remediation solutions for incompatible applications, specifically for Windows 7 migrations
• Approximately 80 resolution to implementing and resolving incompatibility solutions with OEM, legacy and in-house applications
• Quick Break/fix resolution and root cause analysis, while working in a highly customized Enterprise environment
• Create/Test/Deploy via SCCM, App-V Sequencing 4.6 and 5.0
• Utilize, create and maintain VMware ESX Windows desktop sessions
• Configure, Test and Manage Citrix application testing, troubleshooting and deployment
• Manage UAT, QA, check-in and deployment via SCCM or Proprietary self-service release management tool

Confidential

Layering Physical Application Packager/SCCM Administrator, Tier III Support

• Work on a Windows 7 Project, creating standards, fostering communications internally and externally
• Create Windows Installer packages that support industry standards and best practices
• Responsible for the finished product as it relates to the packaging lifecycle
• Support and thrive in a teamwork atmosphere, respectively
• Provide weekly report and any additional administrative roles and support, where applicable
• Proficient in ACT, compatibility administrator toolkit create and administer Shims or application fixes
• Testing, implementation and managing of custom shims throughout the Enterprise
• Provide and implement application remediation solutions for incompatible applications, specifically for Windows 7 migrations
• Approximately 80 resolution to implementing and resolving incompatibility solutions with OEM, legacy and in-house applications
• Maintained weekly status reports
• Created custom actions that incorporated Java, VB, WinBatch, PowerShell and Batch scripting
• Create/Test/Deploy via SCCM, App-V Sequencing and SWS Layering Virtual applications and
• Provide Tier-3 Support for troubleshooting Windows 7 Desktop environments Remotely
• Utilized, created and maintained VMware ESX sessions and Workstation desktop

Confidential

TX Application Packager

• Work on a Windows 7 Project, creating standards, fostering communications internally and externally
• Create Windows Installer packages that support industry standards and best practices
• Responsible for the finished product as it relates to the packaging lifecycle
• Support and thrive in a teamwork atmosphere, respectively
• Provide weekly report and any additional administrative roles and support, where applicable
• Proficient in ACT, compatibility administrator toolkit create and administer Shims or application fixes
• Testing, implementation and managing of custom shims throughout the Enterprise
• Provide and implement application remediation solutions for incompatible applications, specifically for Windows 7 migrations
• Approximately 80 resolution to implementing and resolving incompatibility solutions with OEM, legacy and in-house applications
• Maintained weekly status reports
• Created custom actions that incorporated Java, VB, WinBatch, PowerShell and Batch scripting
• Utilized, created and maintained VMware ESX sessions and Workstation desktop

Confidential

Search Services MD Anderson Contractor Application Packager

• Work on a Windows 7 Project, creating standards, fostering communications internally and externally
• Create Windows Installer packages that support industry standards and best practices
• Responsible for the finished product as it relates to the packaging lifecycle
• Support and thrive in a teamwork atmosphere, respectively
• Provide weekly report and any additional administrative roles and support, where applicable
• Proficient in ACT, compatibility administrator toolkit create and administer Shims or application fixes
• Testing, implementation and managing of custom shims throughout the Enterprise
• Provide and implement application remediation solutions for incompatible applications, specifically for Windows 7 migrations
• Approximately 80 resolution to implementing and resolving incompatibility solutions with OEM, legacy and in-house applications
• Maintained weekly status reports
• Created custom actions that incorporated Java, VB and Batch scripting

Confidential

Lead Sr. System Administrator - Application Packager

• Nurture communication between each client, including the business and Project Managers
• Packaged applications using the latest technologies including creating MSI, Transforms, Wise Scripts, IS scripts and other scripting technologies
• Implement and Test application packages to ensure that the packages are compliant and meet the specified needs of the client
• Ensured custom actions were compliant with MS Windows Installer Technology standards, industry standards and best practices, including standards defined by the client and the business.
• Provided documentation regarding each package that defines key highlights and processes the standard packaging techniques applied, custom actions prescribed to meeting the packaging requirements, and some deployment recommendations and command-line instructions
• Maintained a weekly status reports
• Create SMS PDF files and facilitate pilot deployments via SMS collections for global projects
• Work on proprietary software and create custom installations and updates for in-house applications that require frequent updates
• Responsible for all layers of the packaging life-cycle and deployment life-cycle software delivery efforts
• Proficient in ACT/Shims tools SDK and implementation of custom Fixes/Shims.
• Provide, recommend and implement application remediation solutions when deploying to Windows 7 migrations.
• Maintained over 2500 applications for Operations including in-house applications
• Created custom actions that incorporated Java, VB and Batch scripting

Confidential

Application Integrator

• Nurtured communication between the client and Project Manager
• Packaged applications creating MSI, Transforms, Wise Scripts, and other scripting technologies
• Tested the application packages to ensure that the packages are compliant and meet the specified needs of the client
• Ensured custom actions were compliant with Windows Installer standards and best practices, including standards defined by the client.
• Provided documentation regarding each package that defines the standard packaging techniques applied, custom actions prescribed to meeting the packaging requirements, and some deployment recommendations and command-line instructions.
• Maintained a weekly status report
• Created SMS PDF files and piloted deployments via SMS collections
• Worked on proprietary software and created custom installations and updates for in-house applications that require frequent updates
• Responsible for all layers of the packaging life-cycle

Confidential

Application Integrator

• Maintained and nurtured communication between the Business and the Application Integration Team to promote the Application Integration Services offered by IT
• Performed Requirements Gathering by researching vendor/in-house installations and documenting the installation process
• Authoring Setup.exe legacy apps and MSI via SetupCapture MSI and InstallTailor MST
• Created Custom Actions using batch, Wise Scripts, VB scripts, cmd-line, Active-setup
• Used VMWare Images for Developing, Testing and QA environments
• Piloted Deployment s via Marimba by creating Channels
• Other resources: regmon, filemon, driver installations DPinst
• Maintained weekly status report
• Used SnagIT AVI to confirm installation process, including providing visual documentation for upgrade process
• Responsible for all layers of the packaging life-cycle
• Created custom actions that incorporated Java, VB and Batch scripting

Confidential

Application Integrator

• Maintained and nurtured communication between the Business and the Application Integration Team to promote the Application Integration Services offered by IT
• Performed Requirements Gathering by researching vendor/in-house installations and documenting the installation process
• Authoring Setup.exe legacy apps and MSI via SetupCapture MSI and InstallTailor MST
• Created Custom Actions using batch, scripts, cmd-line, Active-setup
• Used VMWare Images for Developing, Testing and QA environments
• Piloted Deployment s via Marimba by creating Channels
• Other resources: regmon, filemon, driver installations DPinst
• Maintained weekly status report
• Administered UAT/FIT and assisted with the application integration certification process
• Responsible for all layers of the packaging life-cycle
• Created custom actions that incorporated Java, VB and Batch scripting

Confidential

Sr. Application Integrator, Deployment, Quality Assurance Engineer

• Established, maintained and nurtured communication between the Business and the Application Integration Team to promote the Application Integration Services offered by IT
• Implemented/Administered Application Integration AI LAB Client/Server using Wise Package Studio 6.x 7.0
• Staged VMWare Development, Test and QA lab/environment
• Provided documentation for AI LAB Configuration and VMWare Images
• Created Documentation Templates for Packaging, Quality Assurance QA and Deployment checklists
• Repackaged Applications got Client/Desktop, Web Server/IIS and Server Applications
• Provided Documentation for each Application Re-Package, including Packaging Standards, Configuration Specifications and Troubleshooting techniques
• Created JS/VBS Scripts and Batch files to enable Custom Actions dealing with IIS and permissions.
• Indoctrinated Microsoft - Windows Installer Best Practices BP and other Enterprise Standards and BP.
• Used tools, such as Filemon and Regmon

Confidential

Application Integrator, Deployment, Quality Assurance Engineer

• Established, maintained and nurtured communication between the Business and the Application Integration Team to promote the Application Integration Services offered by IT
• Performed Application Integration Services, which included creating Custom Actions CA, while maintaining Best Practices BP and environment standards, use: Wise Package Studio 5.x WSI and other tools to capture detail-oriented information FileMon, Regmon and TCPview
• Created VMWare sessions to assist with packaging and testing of applications within the core standard environments
• Created deployment objects and conducted piloted test deployments of MSI packages for both environments: SMS SMS PDF and ZenWorks AOT imported/exported application objects
• Role consist of Quality Assurance Engineer QAE and Application Packager administered testing sessions/environment with the technical expert to ensure packages met definition requirement, prescribed standards, Best Practices BP, ensured the package application meet expected functionality testing UAT/FIT, ensured the package and documentation meets Compliance Standards

Confidential

Software Contract Analyst, SOX Administrator

• Ensure Software Contracts and Licenses are in compliance
• Maintain Software Licenses, including Maintenance and Support Renewals created a tool to alert key management of negotiating period, which created a window of opportunity to re-negotiate contracts
• Maintained Microsoft Volume Licensing - Software Assurance Benefits
• Administrator for SOX Express
• Created and reviewed Procedures and Policies
• Maintained the IT Policies and Procedures Intranet
• Created IT PO Request Requisitions for IT Software
• Obtained quotes, researched contracts Fact Sheets and Ordered Software to assist with the approval process required for software/maintenance/support renewal
• Maintained Application Portfolio Database

Confidential

Application Portfolio Rationalization, Requirements Gatherer Engineer, Deployment Recycle Coordinator

• Manage Application Status
• Develop and establish the lines of communication between the Business Entities and Information Technology services
• Duties as a Requirements Gatherer Engineer RGE - Create documentation for Applications, including installation while collecting specific or key installations criteria that prescribes custom actions needed to accurately complete the layering process
• Test the installations to see if the applications meet industry standards
• Managed the Deployment Recycle queue

Confidential

Helpdesk Support Level II, Windows Upgrades Data Migration Team, Client/Server Support, Hardware Software PC Technician, Application Repackaging, Move Team, Dell Server Support, Network Administrator

• Participated with Special Move/Ethernet Network teams
• Exchange Admin Support, including mail quota support and inbox repair
• Provided Blackberry/PDA Support
• Implemented remote/local software installations and upgrades
• Supporting VMS/SAP/NT account security and password reset
• Troubleshooting VMS and SAP Print issues
• Tasks including 1st call resolution support troubleshooting Office/Window XP and various Microsoft Office/Windows products, utilizing NetMeeting/Carbon Copy/PC Anywhere/Dame ware as remote tool to resolve 80 ticket resolution
• Troubleshooting hardware and software issues to the component level, including XP/2000/NT OS and IBM/PC clone compatibles
• Provided field services/on-site for Dell customer support, per client incident for Dell servers and various devices
• Repackaged legacy software, patches and other applications via process monitoring and snapshot into MSI packages for Microsoft Windows Admin Studio and Wise Install including the ability to capture packages to support SMS, ZEN-works, and Marimba, while employing MS/Logo methodologies/standards/best practices providing features/support to include rollback/transform/conflict resolutions/tuning functionality for packages while supporting the 3 modes of installation.

Confidential

Desktop Support Technician Network Administrator

• Analyze/Troubleshoot/Resolve TCP/IP and Ethernet networking issues
• Hands-on experience with Cisco switches and routers utilizing network tools and monitoring applications including Sniffer Pro and Observer
• Maintain/Monitor/Resolve client support/administrative issues/task locally and remotely, while focusing heavily on proactive self-healing techniques, remote administration/scripting/task scheduling
• Create and maintain Windows Desktop Images for Dell devices
• Developed msi packages using Win Install and Wise Install features functionality, in order to take advantage of self-healing application installations - captured legacy software using process monitoring and snapshots for repackaging into MSI packages to cut-down on upgrades/local/remote installation and provide seal-healing support
• Repackaging Legacy software via process monitoring and snapshot into MSI packages for Win9x, Me, NT, Win2000 and XP using Admin Studio/Win Install and Wise Install including the ability to capture packages to support SMS, ZEN-works, and Marimba, while employing MS/Logo methodologies, standards, best practices providing features/support to include rollback/transform/conflict resolutions/tuning functionality for packages while supporting the 3 modes of installation.
• Configure/test/troubleshoot issues related to Meridian Mail/Tel-com issues including physical configuration - punch-down
• Configure/Maintain/Upgrade/Administrate-NT/Windows2000/Compaq/File/Print/Lotus Notes/Image/Symantec Anti-Virus/SMS servers/Symantec Ghost Server/ArcServ Backup/Restore
• Implement/Maintain/Manage local/global security policy on devices and other network resources
• Maintain Back Up/Restore device, including managing on-site/off-site storage/catalog issues
• Researching/Training/Developing/Implementing Windows 2000 native mode environment, currently running mixed mode infrastructure
• NT admin create/maintain/support 120 end-user accounts/global accounts and implement group policy as well as managed 150 nodes
• Manage vendor accounts and services, as well as Warranty/RMA issues
• Provide PDAs support, addressing issues with Lotus Notes/Outlook
• Manage 2.5 technicians including contract delegating task and analyzing reports
• Configure/Implement/Support VPN - Extranet Client/Pal Solo/Citrix Metaframe Support

Confidential

File Conversion Specialist, Y2K/Windows Rollout Data Migrations Team,

• Logged calls via Remedy while employing the methodologies of Help Desk 2000 guidelines, including adhering to the SOPs and SLAs stipulated by IT management and Enron's mission statement.
• Escalated problems to Level III support and utilized best practices of TCO in regards to ensuring customer satisfaction
• Assisted in developing and implementing SLAs and SOP guidelines
• Domestic and International Travel

Confidential

PC Tech/Windows Upgrades Data Migrations Team, Client Support, Windows Trainer

• Domestic and International Travel
• Provided Windows Training for customers transitioning from 3.x to Win 9X
• Participated Move/Ethernet Network teams, resolving connectivity issues