PROFESSIONAL EXPERIENCE:

Data Entry Operator

Responsibilities:

• Duties as a Temp with Data Entry/Warehouse include working on medical files, copying chart numbers, date of birth, and patient name to paper from each file box, tan entering them into computer, building pallets back after boxes are completed and transcribed.
• Helping with shred for confidential customers, answering door and performing extra tasks as needed.

Reception

Responsibilities:

• Duties as a Temp with Reception included answering the phone, scheduling appointments, and checking in clients, processing payments, and insurance billing. Also, closing the center, making sure no one was in the building, locking doors and straightening up the reception area.

Data Entry Operator

Responsibilities:

• Duties as a Temp with Data Entry included working on dental claims in the computer fixing uploaded claims with wat the scanner could not read. In the Mailroom, I opened mail, sorted and separated into categories, removed staples, used an extractor to open envelopes, and a scanner to read the claims once sorted and separated.

Operations Support

Responsibilities:

• Duties as a Temp with Operations Support included mainly working Hyundai Canada Contracts and included researching files, working in LOS system, using Excel Spreadsheets, Outlook Express, pulling files, collating, making barcodes, alphabetizing when filing, and also helping out other departments when needed.

Hostess

Troutville, VA

Responsibilities:

• Duties as a Hostess include waiting on customers in a fast - paced environment, answering the phone, ringing up customers, preparing food and coffee, stocking merchandise, basic cleaning, utilizing lottery machine all while using great customer service.

Senior Care Associate

Responsibilities:

• Duties as a Senior Care Associate include going to a client’s home and sitting with them, keeping them company, doing basic housekeeping, playing games, cleaning up after pets if they had them, running errands with them if they needed them, taking them to doctor’s appointments, talking to them and keeping their minds active.
• Most of them had Alzheimer’s or dementia so dis was key.

Server/Hostess

Troutville, VA

Responsibilities:

• Duties as a Hostess include seating customers in a fast-paced environment, answering the phone, ringing up customers with great customer service.
• Duties as a Server include the above and also taking orders, serving drinks and food, refilling the salad bar and hot bar, and basic housekeeping.

Front End Manager

Troutville, VA

Responsibilities:

• Duties as a Front End Manager included managing front end cashiers, handling large sums of money, doing bank deposits, making change for cashiers, counting tills at the end of shifts, customer service, answering the phone, using hand held unit to order supplies and merchandise, cleaning and housekeeping, getting carts in from parking lot, running cash register, checking in vendors, and checking in merchandise.

Server/Bartender

Roanoke, VA

Responsibilities:

• Duties as a Server/Bartender included seating customers, answering the phone, taking orders, serving drinks and food, making salads, running cash register, and basic housekeeping.

Phone Banker

Roanoke, VA

Responsibilities:

• Duties as a Phone Banker included taking incoming calls at a call center environment, using customer service with a computer and phone system.
• Knowledge of federal regulations and banking regulations as well as accessing bank information while maintaining customer confidentiality. Using active listening skills, empathy, and being able to multitask while quickly resolving customer problems and handling irate customers occasionally.
• Also upselling products and services to go with the customer’s packages if they needed and transferring them to different departments if they needed to speak with them.

Pharmacy Technician

Daleville, VA

Responsibilities:

• Duties as a Pharmacy Technician included assisting customers with products on the sales floor, ringing the cash register and operating the drive thru.
• Inputting prescriptions, printing and filling prescription bottles, counting pills, pulling and returning stock bottles of pills to shelves. Also responsible for daily inventory of shipments coming in and returns going out.
• Answering phones and general questions. Cleaning and straightening shelves as well as vacuuming.
• Filing paperwork and completing return to stock on medications not picked up by customers within a two week period. Data entry and restocking bottles and paper in fax and printers.

Customer Service Associate/Supervisor

Responsibilities:

• Duties as a CSA/CSS included taking incoming calls as a directory assistance operator in a call center environment working with a computer and phone system
• Knowledge of areas including Virginia, West Virginia, Washington, D.C, Maryland, Delaware, and Pennsylvania. Duties as a CSA included handling the phone calls swiftly while politely and if the customer had issues directing them to a CSS in order to keep the average handling time down.
• Duties as a CSS included handling irate customers, handling non-published number situations, complaints, compliments, and finding information if the CSA could not find it for the customer.

Tanning Consultant

Responsibilities:

• Duties as a Tanning Consultant included answering the phone, selling tanning packages and products, cleaning the tanning beds, replacing bulbs in the beds when needed, laundering towels, providing great customer service, handling money, scheduling appointments, keeping up with a very fast paced environment, multitasking, vacuuming, and pricing products when they would come in.